Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,460 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stove is great. I think a better illustrated User Manual is essential, with diagrams. That provided was worse than useless, The assumption that it’s intuitive is bizarre for such an expenditure to have it not work to full potential.”

Helpful Report

Hi - thanks for your review - and thanks for still rating us well even though the manufacturer's manual wasn't great. I actually have to agree with you - its fairly basic isn't it? I hope you were able to make use of our help and support? We could and would have guided you and your installer through the process - that's all part of our service. I will flag that up with the manufacturer - hopefully they can rework those manuals to make them a bit more helpful. It is a good stove you are right, silly for the manual to let it down. All the best, Sune

“I have used them for a quite a few of our projects, they are great to deal with and competitive”

Helpful Report

Thanks Tracy, always here to help :) Jack

“A great company, always helpful and goods arrived quickly.”

Helpful Report

Thanks Vincent :)

“From start to finish ordering my Westfire stove was easy with Stoves Online. Once I selected the unit I was contacted by one of the team to ensure I had the correct fittings and flue connector. The stove arrived well packed and on time even out here in the Shropshire countryside. I would recommend anyone looking for a stove or wood fired heating system to contact Stoves Online as they have all the answers to any questions you may have.”

Stovesonline Ltd 5 star review on 10th April 2019

Helpful Report

Thanks for your kind words Stuart, excellent looking stove and the dog seems to be enjoying it. If only we could offer free wood for life :) Jack

“Very good, deliver prompt, and helpful on phone.”

Helpful Report

Thanks Richard :)

“Excellent service, excellent stove and excellent price. It was difficult to find a double sided stove and Stovesonline came up trumps.”

Helpful Report

Thank you for your kind words :)

“Sorted my problem flue and now all brilliant!”

Helpful Report

Thanks Graham, glad we could help :) Jack

“Had 3 stove excellent service will recommend”

Helpful Report

Thanks Pete :)

“Good ordering experiences, delivery arrangements and fire performance Thank you all Regards Hugh Thriift”

Helpful Report

Thanks Hugh :)

“Excellent. Fulfilled our requiremnts completely. Very satisfied.”

Helpful Report

Thank you Neal :)

“Friendly, helpful and good prices.”

Helpful Report

Thanks Raymond :)

“I've purchased 2 wood burning stoves from Stovesonline in the last 2 years and have been very pleased with the service on both occasions. In my experience competitive pricing, good advice and reliability are consistent aspects of Stovesonline' service.”

Helpful Report

Thanks for your kind words Tim :)

“Very helpful, especially their system-design on line tool. Prompt delivery too.”

Helpful Report

Thanks Mark :)

“Rachael at Stoveonline has been very helpful throughout. Knowledgeable and efficient. I'd recommend this company to anyone considering buying a stove.”

Helpful Report

Thanks Stephen, I will be sure to pass your kind words onto Rachael :) Jack

“Excellent service and the stove is perfect. Susi in sales is very helpful.”

Helpful Report

Thank you :)

“Great service fast delivery and best price.”

Helpful Report

Thanks Sid :)

“Absolutely brilliant company”

Helpful Report

Thank you :)

“Very efficient and good communication. The experience was made easy by stovesonline.”

Helpful Report

Thanks Mark :)

“A pleasure to deal with, knowledgeable, patient, helpful staff, efficient service, all you could ask.”

Helpful Report

Thanks Mike :)

“Great. Very helpful and fast”

Helpful Report

Thank you :)

Stovesonline Ltd is rated 4.9 based on 1,460 reviews