Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,461 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“Very well indeed.”

Helpful Report

Thanks Stephen :)

“We found stovesonline a pleasure to deal with. We would definitely recommend them.”

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Thanks for your kind words John, glad to be of service. All the best, Sune

“Great communication and delivery arranged to France all on time”

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Merci Suzie, glad we could be of service. :) Sune

“Great stove, excellent price, good service on the phone to ensure everything needed arrived on time for the fitter. I would definitely recommend them.”

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Thanks Paul, glad we could help. We are always here if you ever have even a little question - for example how to get the best from your stove. All the best, Sune

“They performed well”

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Thanks Michael. :)

“Helpful team, good quality products with lots of choice and prices competitive too. I would recommend them to others and use them again if the need arises.”

Helpful Report

Many thanks Kevin, glad to be of help. We are in the middle of upgrading our website - which will incorporate a dashboard so that people like yourself can easily look up the details of their order. That would include links to details of installers used for each project, so that might address the point you sensibly raise? All the best, Sune

“fantastic. very helpful over the phone, fast ordering and delivery”

Helpful Report

Many thanks Christina, and great to hear that it all went to plan. :) Sune

“Extremely helpful and most pleasant to deal with”

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Thank you very much John, appreciated. All the best, Sune

“Very efficient and helpful - easy to use”

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“Excellent customer service from initial discussions through to final delivery”

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Thanks Kevin, glad to be able to help. Sune

“Very helpful knowledgeable staff coupled with an excellent product at a very competitive price.”

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Thanks Andrew - glad to hear it and to be of service. We are always here for anything else down the line. :) Sune

“I purchased a cast iron gas stove from Stovesonline. I found the staff both knowledgeable and helpful, from Suzy who took my order and fielded my questions to Shirley who offered outstanding service when problems with the supplier arose. This is a company who see you through the whole process. They sell quality stoves, offer value for money however, I would most recommend the genuine and friendly service provided by this company.”

Helpful Report

Thanks so much Eleanor, we are honoured by your review. I'm really pleased that everything went to plan, I hope you are loving your stove. I'll pass on this feedback to the others too, they will appreciate it, a great start to our day. Thanks again, Sune

“The single best seller of woodstoves etc I have found anywhere. The website is encyclopaedic, and a really interesting read. Your staff are incredibly knowledgeable - and patient. I've bought 2 woodstoves off you so far..”

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Wow thanks so much Anita! I made the website and wrote a lot of the content so am humbled by your praise. I am glad that the team lived up to expectations - its what we train and aim for. We're always here for any queries you may have and very happy to help. Wishing you many more cosy warm evenings, Sune

“Supplied chimney sweep accessories promptly and correctly. Pleased with service”

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Thanks Nigel, happy to be of service. All the best, Sune

“Simple honest good company to deal with.”

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Thanks William, glad to hear it. :) Sune

“Great supplier with very good communication and timely delivery.”

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Thanks Jeremy, glad we could help. :) Sune

“Extremely pleasant and helpful when making decision on which stove to purchase. Advice was given on all the necessary fittings that were needed and were available for purchase. Pricing was very competitive. Order placement, payment and delivery was efficient and hassle-free.”

Helpful Report

Thanks Barry, you are very kind. I will pass your words around to the team. We are here for aftersales advice too - so if you have any questions about your stove or how to get them most from it please do just ask. All the best, Sune

“Excellent personal service and prompt delivery”

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Thanks Kate, that's what we aim for.

“Shirley and the team were extremely helpful with giving me the advice I needed with purchasing a wood burning stove. They also provided great aftercare advice when needed. I would highly recommend them and will be sending business their way through family and friends. Thank you again Kind Regards Mr Lehal”

Stovesonline Ltd 5 star review on 2nd April 2019

Helpful Report

Wow, thanks Mr Lehal, you are very kind. I will pass on your words to Shirley and the team. Its a great boost to hear that all our efforts are bearing fruit. Thanks again, Sune

“Had the Stove I wanted in stock, had several phone calls asking for advice. The price offered could not be beaten by other competitors The service was excellent and delivery was quick, thanks very much”

Helpful Report

Thanks to you Mark, we appreciate you placed trust in us and took the time out to leave this review too. Glad we could provide good support and design service, at a good price. All the best, Sune

Stovesonline Ltd is rated 4.9 based on 1,461 reviews