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Stovesonline Ltd Reviews

4.9 Rating 1,459 Reviews
98 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,459 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
R
Verified Buyer
“Always helpful and solves any problems we can encounter.”
Helpful Report
K
Verified Buyer
“Great, honest and informative. Very good company.”
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M
Verified Buyer
“Clear description of item Fast delivery overall very good experience”
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Anonymous
Verified Buyer
“On 2 occasions they ordered spare parts from France for an older model Invicta woodstove”
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J
Verified Buyer
“The people at stoves online, including natasha, Jamie, and susie all worked hard to get me the right information for the stove I wanted. It was an international shipment and being new to this, they worked out all the details and communicated via phone and email. I received all goods per my invoice and look forward to working with them for any maintenance and parts needed to keep this equipment running. I recommend this company to anyone looking for stove appliances. Great work guys.”
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G
Verified Buyer
“Had a bit of an issue with council and the girl at stoves was very helpful, excellent service”
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B
Verified Buyer
“Sent a letter of my comments a while ago”
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Stove glass breaking after a while of being installed can, unfortunately, happen. This can be to do with how far the fixings are tightened, and of course the door itself moves as it repeatedly heats and cools. I can see that we gave an extra discount for the replacement, and that you made an improvement to the fixing mechanism for the glass in your stove after that - by using a metal strip to spread the force evenly. That is a clever idea, and in fact various stove manufacturers do it that way. Sorry that you were disappointed, and I hope that the new glass, and new fixing method means you get many years of use from it.
P
Verified Buyer
“Very good, Sourced me parts for my fire which i could not get in France. Excellent service. Thank you”
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C
Verified Buyer
“very helpful propt delivery”
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Mrs
Verified Buyer
“Replaced some parts for my stove. Very helpful and efficient, friendly staff.”
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F
Verified Buyer
“Good sales advice, efficient service.”
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Anonymous
Verified Buyer
“Helpful service and delivered item required. I always go to stovesonline first as I know they are reliable”
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J
Verified Buyer
“Some of the best customer service I’ve ever experienced. Shirley went above and beyond. Stoves online were the best value for money and best price for my Hunter stove. Would recommend to anyone and everyone who is looking for a stove. Great customer service, experience and knowledge helped me decide and their prices outmatch most competitors.”
Stovesonline Ltd 5 star review on 25th January 2025
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V
Verified Buyer
“They were extremely knowledgable and dry helpful. All items and parts delivered accordingly and timely.”
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G
Verified Buyer
“always helpfull”
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P
Verified Buyer
“Without question,top class”
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Anonymous
Verified Buyer
“Extremely helpful and professioinal. Mine was a tricky query which was dealt with perfectly.”
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A
Verified Buyer
“Great advice and service. Very competitively priced too”
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A
Verified Buyer
“A great company offering great products. Their after sales is excellent resolving small issues efficiently and with patience I can highly recommend them.”
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M
Verified Buyer
“First class service, parts ordered and delivered with no problems whatsoever.”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,459 reviews
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