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Stovesonline Ltd Reviews

4.9 Rating 1,459 Reviews
98 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,459 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
S
Verified Buyer
“You did a great job in supplying replacement parts for our stove.”
Helpful Report
M
Verified Buyer
“Great products and good techincal support”
Helpful Report
A
Verified Buyer
“Incredibly helpful supplying an obscure spare part.”
Helpful Report
I
Verified Buyer
“Susi was very knowledgeable and assisted with the purchase that was good value”
Helpful Report
Anonymous
Verified Buyer
“Excellent company , extremely friendly & knowledgeable too!”
Helpful Report
R
Verified Buyer
“Informative, knowledgable, good service.”
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P
Verified Buyer
“Brilliant very helpful good value”
Helpful Report
Anonymous
Verified Buyer
“Went the extra mile when there was little profit and a nuisance enquiry that would take time and effort. Delightful people who I would use and trust in future.”
Helpful Report
L
Verified Buyer
“Prompt service and packaged really well.”
Helpful Report
S
Verified Buyer
“Always really informative and supportive of purchasing decisions to ensure the stove will meet your needs”
Helpful Report
N
Verified Buyer
“Very good ,didn't think they would find part i wanted. They found it quickly could”
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R Ronan
Verified Buyer
“I bought my stove after speaking with Suzie who was able to advise me and make sure it was exactly what I needed. I live in Northern Ireland the stove arrived on time and in perfect condition. It has been fitted now over a year and we are delighted with it. Currently we have no electric due to the storm and this is our only heat source, so really glad to have it 10/10 to Suzie and stoves online 👍.”
Helpful Report
C
Verified Buyer
“Great customer service”
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P
Verified Buyer
“After an intial hiccup we were able to enter into a positive dialogue so that I could get the correct part: door glass. Feedback from me, re the website inadequacy (viz. the item I required) was acted upon by them. We got there in the end, partly becuse we used a local contractor to cut the door glass to the correct size! It was more a problem of manufacturers having so many designs, models and conflicting specficstions, really.”
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I
Verified Buyer
“Knew exactly what we needed when I explained. Quick delivery and very fair price. Very nice, friendly and helpful. Highly recommend.”
Helpful Report
P
Verified Buyer
“Excellent service and lovely people to deal with.”
Helpful Report
A
Verified Buyer
“Very helpful and supportive”
Stovesonline Ltd 5 star review on 26th January 2025 Stovesonline Ltd 5 star review on 26th January 2025
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B
Verified Buyer
“Bitterly disappointed that I was sent 2 of my order of 4, wrong size lining bricks, which the company refused to exchange. Admitedly when the my order was de;ivered it was placed in the garage & left for several months before I got around to replacing the lining bricks. (My husband was in a nursing home many miles from his home town, I was busy fighting the system trying to get my husband moved to a local nursing home. It was only through the help of my local MP that this was eventually resolved). The 'wrong sized bricks' had obviousky never been used, I just feel as the bricks were in the same condition as they were delived to me, the company could have so easily replacxed those 2 bricks which are of no use to me.”
Helpful Report
C Lilley
Verified Buyer
“I found Stoves online to be most helpful, They know their stuff and the product being a flue is well constructed.”
Helpful Report
A
Verified Buyer
“Very good service nice people they know what they are talking about, will definitely use them again if needed.”
Helpful Report
Stovesonline Ltd is rated 4.9 based on 1,459 reviews
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