Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,461 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“Very helpful Shirley”

Helpful Report

Thanks Peter, we think Shirley is great too. :) I will check with her about which carrier we used and see if we can't improve that. Sometimes its tricky as often different local carriers are used for the last part of the delivery. Thanks for the feedback - it lets us improve. All the best, Sune

“Very satisfied with the service, everything was done quickly and efficiently.”

Helpful Report

Thanks Helen, great to know and check with the team about how we can improve delivery communication. : )

“Great customer service, kept us updated with delivery.”

Helpful Report

Good to hear, thanks. :)

“Communication regarding delivery was great”

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Excellent, thanks Ellie. :)

“Stoves Online designed 2 x stove installations for me for my new house. Service was excellent, delivery was excellent and they know exactly what they are talking about when it comes to stoves. They provided me with great advice and their customer service is excellent.”

Helpful Report

Hi Graeme, excellent to hear, many thanks. If ever there is anything else then we're here to help.

“Did what it said on the tin. Delivery as promised, product as described.”

Stovesonline Ltd 4 star review on 29th March 2019

Helpful Report

Thanks David. Looking excellent. I really like double sided stoves, they help a room look bigger.

“Stovesonline we're very easy to buy from. A quick telephone call to buy the stove and then I was updated on delivery details by email and my stove was delivered to south west France as planned. I would recommend Stovesonline.”

Helpful Report

Thanks Victoria, we aim to make it as smooth as possible for you. Merci.

“Working with Stovesonline was easy, all I had to do was use their easy measuring guide to get a quote, all the parts turned up and worked a treat. I would highly recommend them.”

Helpful Report

Great to hear Andy, thanks. Hope that your stove is running just like it should on its nice new chimney.

“Very prompt service”

Helpful Report

“Extremely helpful and understanding the products required. Always happy to help with technical support.”

Helpful Report

Thanks Jeremy, we do like to know our products, stovegeeks might be apt in fact. :)

“They are really Helpful and the Delivery was very efficient”

Helpful Report

Brilliant, great to hear, thanks for your review Charles. :)

“I am extremely satisfied with my Woodfire CXC12 and all the support I received with the installation”

Helpful Report

Hi Tom, many thanks, appreciated. Glad you are liking the CXC12. I used to run my old house on an F12, a great boiler stove.

“The order was dealt with promptly and the stove was despatched safely and was well packed. A local installer was recommended and, although there was a delay in the installation owing to the workload of the firm, it was completed very efficiently. All email communications with Stovesonline were dealt with successfully and in a friendly way.”

Helpful Report

Thanks John, it sounds like it all went ahead to plan as we like it. As with all good tradespeople the good ones are of course often a little booked up. We are always here should you need anything and will be happy to help.

“Just like mechano , said what I was doing and they designed what I needed, highly recommend this company and it arrived in no time”

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Good to hear, thanks for the recommendation David. Our AKW twin wall chimney goes together so easily doesn't it. Hope you are enjoying your stove. :)

“Great advice on flue design and sourcing of a double sided stove. Highly recommended.”

Helpful Report

Great, many thanks David, glad we could help. Double sided stoves add such a sense of space to a room.

“It works extremely well. I would recommend it to anyone”

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Thanks Frances, double sided stoves are great aren't they. :)

“Stovesonline met our requirements and were most helpful in assisting our plumber with the information he needed to complete the install.”

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Thanks James - good to know, glad our heating engineers were of help.

“Very well. Delivered our stove to France and it arrived in the time slot allocated all intact and complete”

Helpful Report

Excellent news, Merci.

“really helpful”

Helpful Report

Hi Jon - many thanks, glad to hear it. You can pick up from our warehouse in Dunkeswell anytime - just ask one of the team. :)

“We have had very good service from Stovesonline. The staff are very friendly & helpful & we are delighted with our pellet stove.”

Helpful Report

Thanks Pam, and great to hear. We love our Klover pellet stoves too. : )

Stovesonline Ltd is rated 4.9 based on 1,461 reviews