Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,462 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“We have had very good service from Stovesonline. The staff are very friendly & helpful & we are delighted with our pellet stove.”

Helpful Report

Thanks Pam, and great to hear. We love our Klover pellet stoves too. : )

“Excellent service and many thanks to Christine for her help.”

Helpful Report

Thanks Jan, and I'll pass that along to Christine too.

“Great service, nice people, very fast delivery.”

Helpful Report

Brilliant to hear. :)

“excellent except price was not wonderful.”

Helpful Report

Hi Chris, thanks for your positive review. Sorry about the price and we'd better try hard to get you a great value deal for your next stove then. We can do better on some stoves than others, so it might be worth giving Rachael an idea of the type and size you are after and she can come up with a selection of options for you? I will flag this up with her so that when and if you come back that we know to make an extra effort for you.

“We couldn't be more satisfied with the stove and the service that Stoveonline provided.”

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Many thanks Linda, and really pleased to hear that.

“Always accommodating and processes orders quickly.”

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Great thanks Paul, always happy to help. :)

“Good value for money, excellent advice, and delivered on time brian Jones”

Helpful Report

Thanks Brian, good to hear. :)

“Showroom was close enough to visit, products were what we wanted, they are not the cheapest but service provided was very good”

Helpful Report

Hi Paul, thanks, glad to be of help. We do always try hard on pricing as well as service, but yes we can't promise to be the cheapest.

“Very good service. Straightforward purchase, quick delivery and very helpful staff.”

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Great to hear, thanks Richard. :)

“Very well. Promptly posted item.”

Helpful Report

Hi Cilla, many thanks. Hope the install went well.

“Excellent service and very helpful staff. Stove arrived exactly when they said it would”

Helpful Report

Hi Anne - many thanks and really glad that delivery went smoothly. Hope you are enjoying your stove, sunny winter days mean nippy nights?!

“Extremely well. Provided what I wanted, when I wanted it, at a great price - real value for money. The service and assistance was just what I needed combined with a knowledgable and pleasant salesperson.”

Helpful Report

What nice comments, thanks Cameron, I'll share that around the team. Glad to be able to help and please don't hesitate to come back to us should you need anything else.

“Responded quickly and efficiently.”

Helpful Report

Thanks Adrian, we do try to be speedy. :) Sune

“Fantastic service. Friendly and helpful.”

Helpful Report

Nice, thanks Calum. :)

“Ordering was easy and delivery was on time. Lady on phone was polite, courteous and very helpful. The price was competitive.”

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Many thanks Andrew - great to hear that everything went smoothly and to plan.

“Great job, efficient, friendly and competitive.”

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Many thanks for taking the time to leave a review Caroline, that's definitely what we aim for, you've summed it up very well "Efficient, friendly, competitive". I might have to use that! :)

“very helpful and always the same people you speak to. I have also had useful advice from them about stoves and installations”

Helpful Report

Thanks Ewan. We try to make sure each customer deals with the same person here, it means we learn more about each other over time, and its a nice way to work too. Come back to us for advice/help anytime.

“Item arrived quickly so pleased”

Helpful Report

Great, glad to hear it. :)

“I have used Stovesonline on a number of occasions and have always had first class service and assistance. Highly recommend them”

Helpful Report

Thanks Ciaran, much appreciated. :)

“Excellent service. They really new their products and were able to provide the best price and quickest delivery time as well. Would definitely use again.”

Helpful Report

Many thanks Alastair - that's exactly what we aim for, glad to be of service.

Stovesonline Ltd is rated 4.9 based on 1,462 reviews