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Stovesonline Ltd Reviews

4.9 Rating 1,459 Reviews
98 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,459 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A
Verified Buyer
“We purchased a pellet burner from stovesonline, great choice of products, delivery was faster than expected, and well packaged for transport. Susi was very helpful on the phone and responded quickly to emails. We have no hesitation in recommending Stovesonline.”
Stovesonline Ltd 5 star review on 26th March 2022
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T
Verified Buyer
“Always a great service ! And knowledgeable”
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C
Verified Buyer
“Excellents service. Extremely helpful advice from very knowledgeable staff. Very satisfied and will use again.”
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J
Verified Buyer
“I am most pleased with the professionalism in their customer service, knowledge of everything to do with stoves, and the help they gave me to make the right choice of stove for my specific needs. This is the first wood-burning stove I've ever had and my ignorance of the subject would have tried the patience of a saint. But they worked cheerfully and considerately with me to resolve all the questions and (self-made!)problems I had along the way.”
Stovesonline Ltd 5 star review on 20th November 2021 Stovesonline Ltd 5 star review on 20th November 2021
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M
Verified Buyer
“Excellent communication and efficient service.”
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G
Verified Buyer
“Excellent service and item”
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M
Verified Buyer
“Fantastic service - knowledgeable, friendly and efficient. What more could you ask for?”
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J
Verified Buyer
“Fantastic! Thanks so much Susi. Great stove, really good advice and also helpful information for our stove fitter. Our installation guy is called Adam from www.apsstoveinstallations.co.uk I'd recommend him too, for a fair price and a thorough job in my area.”
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M
Verified Buyer
“Excellent, had contacted various suppliers, they either refused to deliver to North Ireland or just ignored me, Stoves Online, very helpful, placed order and delivery arrived at door, no issues. Later I had a querie for Building Control regarding duct size for exterior ventilation, contacted Stoves direct again and relavent manifacturer information was promply E-mailed to me. Thanks”
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J
Verified Buyer
“Jamie Bennett was very helpful in obtaining a specialised pump head for our central heating system from a firm in Sweden in January/February/March this year. Communication was good, with prompt responses to my queries and frequent updates.”
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R
Verified Buyer
“Managed to find the part we required for a 22 year old stove, so impressed”
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B
Verified Buyer
“Very Good - 5 stars”
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A
Verified Buyer
“I needed some parts for my Douvre stove ,my email listing the parts required was delt with promptly with a quotation ,which I accepted and the parts were delivered really quickly. I couldn't ask for better service that the provided.”
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P Roger
Verified Buyer
“Really helpful and informative. Susi was knowledgeable and Stovesonline are lucklyto have her expertise.”
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J
Verified Buyer
“THEY WERE VERY HELPFULL WITH MY ENQUIRY AND COULD NOT DO ENOUGH TO ASSIST MY ORDER TO GET TO ME ONTIME.”
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J
Verified Buyer
“Unusually helpful team - they're helpful, good communicators, quick to respond and very human.”
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D
Verified Buyer
“Very prompt and friendly service, would definitely recommend”
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J
Verified Buyer
“Very well - obtained a rare gas fire valve from eastern Europe.”
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J
Verified Buyer
“Excellent attention to detail, hugely helpful with knowing all the details of the product range and advising in the best possible way. Juliet could not have been more helpful, friendly and efficient. Her help in tailor-making the whole project to our specific requirements was hugely beneficial. We are very grateful to have found her.”
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G
Verified Buyer
“I found the stove I wanted and searched for the best price etc. had a call to confirm what I required and everything was sorted. Deliver was good, very pleased overall with service. Cheers Gary.”
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Stovesonline Ltd is rated 4.9 based on 1,459 reviews
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