Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,459 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“Very helpful on the phone and next day delivery. Very pleased with service recieved”

Helpful Report

“Very well indeed withe minimal info at the outset ! Noel Peck”

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“A prompt, efficient and professional service. Thanks”

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“Very helpful in ascertaining the parts needed for our stove's repair.”

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“Needed a new door glass for Harmony 13 stove. I ordered the glass which was right size. However, on fitting, I realised that I needed a gasket set. I felt you should have advised me of this prior to ordering the glass. Also, my stove had a double glass. There was no advice that this was the case when I ordered the glass (over the phone).”

Helpful Report

Thank you for taking the time to leave your review. We’re sorry to hear you feel we fell short. Looking at your order, we can see that you purchased the new stove glass before realising a gasket replacement was also needed. You then placed a second order for the gasket set and emailed us to request that both items be shipped together. We were happy to accommodate this and adjusted your order accordingly. Due to the vast range of stoves and spare parts we carry, it’s unfortunately not possible for us to anticipate when a gasket set might be required for a glass replacement. We appreciate your feedback, but unless a customer has already removed their stove glass, it can be difficult to determine whether a new gasket is needed—many can be safely reused. That said, we’re pleased that we could send both items in one package and that you’ve been able to repair your stove. Thanks again for your order! Best regards, stovespares.co.uk

As an update we have also now changed the description of the stove on the website, to add in the information about the need for the glass seals and gaskets, and the need to check if you have to order two pieces of glass, or just one. That's an improvement, and helpful for future customers so I'd also like to thank you for highlighting that.

“Shirley Johnson spent considerable time giving me good advise on which stove to buy, excellent price, quick delivery with very reasonable charge for transporting to the Oiter Hebrides, Scotland. Excellent service overall.”

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“First class service and I would recommend you anytime”

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“Very helpful and fast delivery.”

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“Really excellent company to deal with, they have helped us out on a few occasions now.”

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“Installing a stove is a difficult job either many technical aspects to consider then, if you like me want to go further, installing a boiler stove is definitely a job that requires time, information, evaluation and careful consideration. Susi, from Stoves Online, has been an absolute blessing in this project. she has always replied expertly and patiently to my many emails about questions, insights, doability and evaluation. She has advise a local HETAS engineer and advised on the equipment I needed. The wider Stoves Online team has been as good as Susi, everyone there seems keen and happy to reply to all queries, doubts, clarifications, they offer expert advise without selling pressure and let the costumer evaluate the best decision.”

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“Excellent”

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“Shirley was very helpful and gave excellent advice on which stove would be suitable for our house. Excellent service. Highly recommend”

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“Excellent, friendly, helpful and efficient service”

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“Fantastic service...flexible with delivery, very communicative and informative! Would recommend”

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“Very good service. Stove is beautiful. All good.”

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“A great company. Any parts I need for my stoves they have always been able to supply the correct ones.”

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“A well deserved 5 stars. A warm welcome from the team, a lovely warm showroom, and a relaxed pleasant atmosphere as we chose our new stove. The purchase and delivery was very efficient and trouble free, with the new stove delivered , perfectly wrapped and on time. Many many thanks to Stoves Online !”

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“Very helpful and responsive when approached for replacement spares for log burner they had supplied some years ago. Part identified and shipped at reasonable cost.”