Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,459 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“I can thoroughly recommend Stovesonline for their excellent personal customer service.”

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“Extremely knowledgeable and helpful in providing a solution to a problem just prior to lockdown”

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“The spare I needed was available (Ignitor) and Jamie knowledgeable about my stove for any further spares required. A quick delivery once ordered. Very efficient!”

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“Very good service, with staff who are very experienced. Would use Stovesonline again.”

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“It was a pleasure dealing with Stovesonline. Our stove was as described, delivered when we wanted, in good condition and their communication was excellent. I would definitely recommend Stovesonline.”

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“Perfect - replacement part arrived on time and in great order.”

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“Good service”

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“Always a good, reliable service. Pleasant knowledgeable colleagues to deal with.”

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“Sourced spare parts for our wood stove and provided those available by post. Also gave information on the obsolete model in question and contact details to enable us to get other parts from the USA.”

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“Very good service from a company that knows its products, with the person that answers the phone completely knowledgeable of its products.”

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“The parts first ordered for my log burner were not cheap when they arrived they were incorrect, I had quoted the parts no for the burner from the manual and considering Stoves are the ones quoted to stock the parts , I contacted stoves online we had to pay for return postage and wait ages for a refund they wouldn’t even arrange for collection when I had to re order parts , which I feel they could of done, then to wait ages for refund always having to chase it, they are not the only suppliers on line if you search you can find cheaper, in the end got my parts but won’t use again”

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“Excellent service”

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“Great job, very helpful staff, got me all the information I needed to order my parts and I was able to repair my stove to as good as new.”

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“Top-notch service and amazing value. Cannot be bettered”

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“Excellent”

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“Fantastically well, always so helpful.”

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“Very helpful staff, good quality products, quick delivery - have used before and will certainly use again. Recommended”

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“I bought a Invicta Mandor stove from Stoves Online and was more than happy with the service and very happy with the Stove. I was hoping to see the stove physically before purchasing, but unfortunately Stovesonline did not have any in-stock - but were helpful in contacting me when the stove did come into their warehouse - in case I wanted a viewing then. The stove when delivered was packaged well. The delivery company were not happy with me having to sign as "damaged", as per the delivery instructions from Stovesonline - with the requirement that I unpack from the crate the stove to clarify whether there was any damage - which I could not do with a delivery agent standing over me in a hurry. But all was good and I could contact the delivery company that it was not damaged, once I had the chance to properly check.”