Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,460 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“Excellent, knowledgable and helpful first class service.”

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Thanks, Luke. It is very much appreciated :)

“Very helpful, friendly consultation and advice”

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Thank you Karen :)

“I used their services when I installed my on wood burner, Everyone I have dealt with at stovesonline have been professional and very helpful both with advice and service. I cannot speak more highly of them and I would recommend them to anyone”

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Thank you so much for your kind words, Peter. Glad to hear you enjoyed your experience with us. Should you need anything in the future, you know where we are :)

“I have had the pleasure of using Stovesonline on a few occasions. Their friendly service and knowledge is second to none. They provide excellent products at a great price . Get cosy with Stovesonline”

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Thanks Nick for the fantastic review. I hope you are enjoying your stove :) As always, if you need anything, give us a shout Jack :)

“Supplied On time and in Good Condition”

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Thanks for the great review David :)

“Very well - helpful and knowledgeable staff, efficient delivery.”

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“Very well - helpful and knowledgeable staff, and efficient delivery service.”

Stovesonline Ltd 5 star review on 15th May 2019

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Thanks Toshi,that is a super smart looking pizza oven! We do have some smaller products available to order online :)

“Quick hassle free service”

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Thank you Roy :)

“Very comprehensive knowledge of their products with excellent support and service”

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Thank you for taking the time to leave this review Richard :)

“First order 10-04-2018 and last delivery was 31-01-2019, so almost a year to deliver. And they doubled the price of packaging. So service NOT good.”

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Hi Florus, thanks for your review. I agree that the leadtime on Vermont spares is really annoying. The thing is that its not coming from our warehouse - it it was you'd have had it in a couple of days. No Vermont spares only come across with the stove shipments to the importer and we have to wait for that too. We'd much rather get them faster too. I causes us a headache too - we end up chasing the orders too, and our customers understandably get frustrated as you experienced. Its an issue we have discussed at length in our spares team. We did consider just stopping supply of Vermont spares because it made us look bad. We chose instead to emphasise to our Vermont spares customers that the leadtime might well be very long. If that was not emphasised to you then I can only apologise. It would be handy to know if that was the case so that I can feed that back to the team. As to the delivery price - again it takes so long for the parts to come - the initial delivery quote would have been the price at the time. Once the shipment came in there would have been a new delivery quote raised and yes indeed the price can change - just like it can for any international shipment because they change week-to-week. There is no other source for us to get these parts and like I say its an issue we have wrestled with already. In the end we would rather be able to help our customers get their stoves up and running again, even if the leadtime is very very long. It remains a situation which I'm not that happy with and doesn't reflect how things are usually. I can only apologise for your experience. If there is anything which you can suggest which we could have done to have made the situation clearer to you then I would love to hear it - really. Many thanks, Sune Nightingale

“Prompt delivery to remote location.”

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“Friendly with great service and input around design”

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Thank you Phil :)

“Quick, good communication from Rachael”

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Thanks Reuben :)

“Helpful, good advice, delivered everything they said they would on time. Really helpful. Thank you”

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Thank you Karl :)

“Very helpful and efficient”

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Thank you Pauline :)

“Top notch. Very helpful sales advice.”

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Thanks John :)

“Excellent service. Fast delivery and cheapest price for the stove we wanted.”

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Thanks Andrew :)

“Having had great service and advice over the phone when I bought flue components 10 years ago, I had no hesitation in going straight back to Stovesonline again when I helped a friend install their flue. Thanks for advice over the phone again and for prompt dispatch. Repeat customer - says everything you need to know.”

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Thank you for your kind words :)

“fantastic helpful friendly service”

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Thank you :)

“Thanks, as described and on time”

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Thanks David :)

Stovesonline Ltd is rated 4.9 based on 1,460 reviews