Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,460 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and efficient”

Helpful Report

Thank you for your review Ruth :)

“Attentive, flexible and good service.”

Helpful Report

Thank you :)

“Answered my technical questions very effectively, spending a good 20 minuites on the phone. Real personal touch. They know what they are talking about....not just sales people.”

Helpful Report

Thank you Kelsall for the lovely review. We certainly aren't just sales people, we love what we do and have a passion for stoves. Jack :)

“Very good ,delivery on time and fitter very neat and tidy ,fire looks great”

Helpful Report

Thanks David :)

“Excellent. Susi was so helpful and friendly. Stove was delivered promptly despite my tight delivery window. Will be using StovesOnline again.”

Helpful Report

Thanks Terry, I will be sure to pass your kind words onto Susi. We understand that customers have different requirements and we will always do our upmost to achieve these. Jack :)

“Very efficient and helpful.”

Helpful Report

Thank you Malcolm for your kind words :)

“Excellent service from Suzi who was so helpful and prompt in responding to our queries. We would highly recommend.”

Helpful Report

Thank you Dave, I will be sure to pass your kind words onto Susi :) Jack

“We had excellent service from beginning to end, the prices were very good, advice and delivery.”

Stovesonline Ltd 5 star review on 16th May 2019

Helpful Report

Thanks Kevin. What a stunning installation you have there. I personally am a huge lover of the ACR Neo range. The AKW twin wall flue on top looks very smart indeed. Jack :)

“Superb, fast, friendly, efficient service. Returned all calls and e-mails. Would use them again and would highly recommend them.”

Helpful Report

Thanks Denise for your very kind review. We always try to offer the same service that we would expect as a customer. I hope you are enjoying your lovely stove :) Jack

“Very helpful and informative, prices are good and delivery was excellent.”

Helpful Report

Thanks Frazer, glad to hear you had a great experience with us :)

“Product Excellent, Carriage charges higher than expected”

Helpful Report

Thanks for taking the time to leave a review, Scott. We use DPD as a parcel carrier as we believe they offer the best service. They offer an hour time slot and a very comprehensive tracking system. Most of all, we use them as we get so few damages meaning our customers will get the product when needed. We trialled several different carriers, the ones offering the lowest price, had the most damages. Take care Jack :)

“Excellent service”

Helpful Report

Thank you Paul :)

“I asked for their advice. Went on their recommendation and order was perfect! I live in France, delivery was also good.”

Helpful Report

Thank you Joyce, we have many happy customers in France :)

“I bought a DG IVAR 5 stove from Stovesonline. The sale was straight forward, any queries were answered immediately by phone or email and delivery was on time. Although I opted for a demo model, they gave me a brand new stove at the same price. I am very pleased with the stove and I would buy again from them as the need arises.”

Helpful Report

Thanks Kyriacos for the lovely review. I am glad to see you are enjoying the Ivar 5, personally this is one of my favourite stoves that we offer. Not just because of the elegant clean lines, but the beautiful flame pattern that can be achieved. If you need anything at all, then do get in touch. Jack :)

“Quick, easy transaction.”

Helpful Report

“Great, they give a personal service and help out when you need technical support”

Helpful Report

“excellant service”

Helpful Report

Thank you Jonathan :)

“Excellent service, fast dispatch and helpful staff.”

Helpful Report

Thanks Adam for the kind review. We always try to offer the most competitive price from the get go :)

“What I wanted, when I wanted.”

Helpful Report

Thanks Frederick, we try to stock as much as we possibly can to avoid any disappointment :)

“Very efficient and good service. Did what was promised!”

Helpful Report

Thank you Phil :)

Stovesonline Ltd is rated 4.9 based on 1,460 reviews