Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,460 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“I was given good advice by Jamie concerning my tarring up/cold flue issue on my ESSE W35. Whilst for personal reasons I have not yet been able to fit the device required (LK810 Thermomat Load Unit) I have every confidence the unit will solve the issue.”

Helpful Report

Hi Patrick - glad to hear it, and thanks for leaving us a review. That load unit should really help - I have on on my boiler stove. It will also make your system much more responsive. Without it your hot water cylinder or thermal store will heat up in stages in 10 - 15ºC increments. So if the water is 30ºC that could mean heating the whole tank to 40, then 50, then 60 before you can have a shower. With the load unit it will be heating the tank to around 70ºC from the start - meaning you can have a shower sooner. Thanks again for your review and good luck. Sune

“Quick and efficient”

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Thanks Andrew, glad to hear it. :) Sune

“Good customer service.”

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Thanks Steve - well we wouldn't be here if it wasn't for the people who choose to be our customers - customer service is vital. Thanks, Sune

“Very informative and extremely friendly and helpful. Thankyou for a great service.”

Helpful Report

Hi Mark - thanks for taking the time to leave a review, appreciated. And glad to hear it - that's what we aim for. Do also come back to us for any ongoing questions or queries you might have. Thanks, Sune

“very well. Responsive, polite, helpful.”

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Thanks Rebecca :)

“Great prompt service”

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Hi Tim - thanks for your review, glad we were speedy. Sune : )

“Stoveonline was very efficient and cooperative. Their staff kept close contact to us to answer all our technical questions - also after having sent the ESSE to us to Germany.”

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Thanks Wolfgang :)

“Good technical knowledge of my requirements. Very prompt delivery of parts, polite and friendly service.”

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Thank you Tim :)

“Great product and helpful service. Thumbs up from us!”

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Thanks Anne :)

“Staff recommendations didn’t correspond with those of the installer”

Helpful Report

Hi Mary, Thanks for taking the time to leave us a review. I have looked through the notes on the order and it seems there was some confusion on length of flue required for your gas stove. However this seems to have been sorted directly with your installer. If you have any queries or if there is anything else you need at all then do come back to us Many thanks Jack

“Excellent”

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Thanks Robert :)

“Prompt response. Quick delivery. Goods as described. Good web site with sound advice.”

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Thank you Tony :)

“Got a suitable part. Supplier agreed to my suggestion on how I may collect it at the weekend but they did not volunteer the idea and it did take time to explain it to them and the initial response was tough luck ‘we don’t do that’.”

Helpful Report

Hi Ian, thanks for your review and not marking us down even though it sounds like we could have been a little more helpful or flexible. I think its the first time we've been asked to leave a part out for someone to collect but I will check. If it isn't then we should try to think of a way to make it possible but safer - both from theft but also the weather. A box with combination lock is one instant idea that would be fairly pragmatic. If it is indeed the first time then I still think it sounds like we could have done a bit more "out of the box" thinking here perhaps so will chat that through with the team. I'm not certain what you mean by "industrialize and professionalize" - I'd appreciate it if you might find the time to elaborate? I will email you direct to ask as I would like to know. So I'm glad that you got your part in the end, but think we perhaps could have had a more "can do" attitude here, so: sorry about that. Thanks for saying because then we can look to improving! All the best, Sune Nightingale

“delivered on time and helpful when called”

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Thank you Alan :)

“Efficient, prompt and good to deal with. Stove arrived with a cracked fire brick which was replaced without issue. Good company and recommended.”

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Thank you Jon :)

“Good communication. Waiting for the winter months to see if stove is sufficiently performant for the house.”

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Thank you Lilah :)

“The reason why I chose stoves online was because I was very happy with service that they provided when I made my first purchase.”

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Thanks Ian, always here to help :)

“Always very helpful.”

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Thanks Dan :)

“Excellent service, problem free delivery to remote area.”

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Thanks Ronald :)

“First class, helpful and fast”

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Thank you Alistair :)

Stovesonline Ltd is rated 4.9 based on 1,460 reviews