Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,461 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“A great service! Friendly and helpful. The best price I could find on the Internet and delivered on time.”

Helpful Report

Thanks David, we try our best to offer not only the best service but also competitive prices :) Jack

“A great service and I would definitely use them again.”

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Thanks Lucy :)

“excellent service and quality of product. great people to deal with”

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Thanks Peter :)

“Really helpful with technical and practical information to resolve all the issues involved with installing a double sided wood burner. Thanks for all your help. Mr Octigan.”

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Thanks Basil, glad we managed to get you up and running. Any other queries, don't hesitate to contact us Jack

“Very helpful. we bought our fireplace 9 years ago from Stovesonline. If we need to replace firebricks etc, they know exactly which part we need. Great customer service from the start!”

Helpful Report

Thanks David, we have a very knowledgeable spare parts team who are always more than happy to help :) Jack

“Very helpful people, they made loads of information available to me about a range of different products and helped me to choose the right stoves for my house. Delivery information was clear and accurate. I'm very happy with the stoves I chose and very pleased that I went to Stoves online. I highly recommend this company.”

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Thank Gill, We always try to offer sound advice to ensure you are choosing the right stove to suit your needs :) Jack

“Excellent response and service”

Stovesonline Ltd 5 star review on 9th April 2019

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Thanks Russell :)

“Absolutely spot on. I ordered my stove to go France and it arrived on time and in perfect condition. Susi could not have been more helpful and was a real pleasure to deal with. I would thoroughly recommend these guys.”

Helpful Report

Thanks Sara, I will forward this onto Susi :) Jack

“The after-sales service is excellent. I had an issue with a mis-shapen length of twinwall flue. My emails were answered both after 5 pm on Friday and during Saturday morning. Thanks to the help received my installer was able to utilise the part, so I could use my stove later the same day.”

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Thanks for your kind words, Steve. We understand that if an issue occurs, it is paramount we act upon it fast to ensure you can be up and running in no time. :) Jack

“Excellent planning & delivery”

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Thanks Simon :)

“Excellent service, Suzi was a pleasure to deal with.”

Helpful Report

Thanks Mark, I'll send this over to Susi :) Jack

“Excellent service from beginning to end. Thoroughly recommend Stovesonline to anyone looking for a stove.”

Helpful Report

Thanks for your kind words, Ste :)

“Our first purchase of a wood burner, so we knew the basics but not the details- Stoves online helped us thro the choice, made sure we ordered what we needed, and made sure it was delivered on time and safely. And the price was the best we could find, online or in store.”

Helpful Report

Thanks Simon, we always try to offer sound advice to ensure you choose the right product to suit your needs :) Jack

“I have found stoves online to be very helpful and competitively priced Also the delivery service is first class even to Sottish Highlands”

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Thanks Adrian :)

“Friendly efficient service”

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Thank you :)

“Excellent service and advice from Susi. I really appreciated the flexibility regarding delivery date too - I would hesitate to recommend this business.”

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Thanks Keir, I will pass your kind words onto Susi. We understand that delivery ASAP isn't always what is required, we are always happy to hold the stove until a suitable date :) Jack

“Good value and quick no fuss delivery. My stove was just as described and I am very happy with it.”

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Thanks Sam, enjoy :)

“all good !”

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Thanks Simon :)

“Very helpful indeed , couldn’t fault the service .”

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Thanks for your kind words, John :)

“Moisture meter a little difficult to use as I am disabled else OK”

Helpful Report

Sorry to hear you are having a little difficulty using the moisture meter. If we can help in any way, please do give us a call :) Jack

Stovesonline Ltd is rated 4.9 based on 1,461 reviews