Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,460 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

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“Brilliant and knowledgeable staff, with competitive pricing.”

Helpful Report

Thank you :)

“Had spare parts delivered. Good service.”

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Thank you Paul for your review. Some parts can be more expensive than others, as you bought genuine spare parts, these prices are set by the manufacturer :)

“Had the part I required for my stove and dispatched it promptly”

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Thanks Robert :)

“Fine. Good delivery”

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Thank you Paul :)

“Remarkably well considering Stoves had to deliver to us in Spain. We experienced a few hiccups but Stoves' professionalism, courtesy and helpfulness made for a smooth buying experience. Very happy and would definitely recommend Stovesonline.”

Helpful Report

Thank you for your kind words Linda :)

“Fantastic- had a custom register plate made and it was perfect”

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Thanks James, our custom made register plates are very popular. Glad all went well :)

“Great helpful company to deal with”

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Thank you Patrick :)

“Excellently”

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Thanks Philip :)

“Perfect product delivered timeously.”

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Thanks Peter, whilst we would love to offer such a service, I am sure our prices wouldn't be so competitive :)

“first class service. the stove arrived as expected ,albeit not quite complete as some parts were not instock, but they came later as promised.”

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Thank you Peter :)

“They were Excellent”

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Thanks :)

“quick, clean efficient and full instructions as to how everything works”

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Thank you Peter :)

“A very competent assistance when planning the installation of my stove. Very helpful and friendly aftersales service.”

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Thanks Philipp :)

“Stoves on line did very well. They was most helpfull sorting out parts I needed from discontinued stock.”

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Thanks Nicholas, we have a very knowledgeable spare parts team who will always try their very best to source parts, even if they aren't made anymore :)

“The second fire I have purchased from stoves online and again ,faultless purchase ,delivery and communication”

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Thank you Robin, We are always on hand should you need anything :)

“Fantastic”

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Thanks Eddie :)

“Friendly Very good overall They were clear and did what they said and when they said.”

Stovesonline Ltd 4 star review on 11th June 2019

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Thanks Steve, Your new stove looks super smart there, I love the hearth and back panelling :) Jack

“good good good”

Helpful Report

Thank thanks thanks :)

“Kept me fully informed throughout the whole process of ordering. I haven’t as yet taken delivery as it is for a French property but it will be on its way very soon. All my questions were answered and after I had ordered a bbq shelf and Esse had informed Stovesonline that it would not fit the inside the oven a refund was immediately made. Excellent customer service.”

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Thanks Terry for your kind words. I am sure you will enjoy your new Esse :)

“Delivered quickly”

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Thanks David :)

Stovesonline Ltd is rated 4.9 based on 1,460 reviews