Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,460 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 14th February 2025

Stovesonline Ltd 5 star review on 28th January 2025

Stovesonline Ltd 5 star review on 26th January 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service with very prompt delivery, definitely will use them again on other projects.”

Helpful Report

Thank Phil. Our team of experts will be on hand when you need us again :)

“Very helpful. Give good advice. Order dealt with promptly. Staff are very pleasant”

Helpful Report

Thank you :)

“Stovesonline have been consistently excellent. Helping me out with advice and delivering items very promptly.”

Helpful Report

Thanks Martin, our team of experts are always on hand to help :)

“Very speedy, very helpful. Excellent!”

Helpful Report

Thank you Michelene :)

“Great advice- detailed and accurate, and very patient”

Helpful Report

Thanks Mike :)

“Very helpful especially aftersales, delivery well organised”

Helpful Report

Thank you for your kind words :)

“We have always had good service from Stovesonline”

Helpful Report

Thank you Sally :)

“Not too well in my opinion”

Stovesonline Ltd 1 star review on 6th June 2019

Helpful Report

“Excellent service Very efficient”

Helpful Report

Thanks Martin :)

“Excellent, I needed parts for my current wood burner, they were knowledgable, helpful and courteous. Once the order was placed the delivery to me in France was very good. I would have no prlblem recommending them.”

Helpful Report

Thanks for your kind words Margaret, we deal with spare parts for most manufacturers and can ship worldwide :)

“Stovesonline run a very helpful professional service with great products. My flue is top-notch.”

Helpful Report

Thanks Mark, AKW flue isn't just great value it is a stunning design and works flawlessly

“Great advice, fast and efficient.”

Helpful Report

Thanks for your kind words, Paul. :)

“communication was encouraging as everyone seemed to be knowledgeable about the product. Where it started to become slightly confusing for both parties was when we needed specific information on chimney design and installation.Many very 'clever' diagrams were sent but all lacked some vital information and each challenged the other. We eventually got there and received the parts for the chimney, including what turned out to be 6 extra bags of Leca (not our calculation!) The stove when it arrived was fitted for Spanish measurements so UK parts did not make sense and had to be re-ordered from Spain. Throughout the trials and tribulations Stovesonline couldn't have been more supportive. We know this stove from Spain where it functions well for half the price, nevertheless we look forward to winter's nights when it throws out its heat (until the UK government ban wood fires)”

Helpful Report

Hi both, Thanks for your kinds words. The UK government are not planning to ban wood stoves at all. But they do have plans in place to make them more efficient and to make sure that firewood is dry. In the meantime we are pushing ahead of schedule with our own stoves to drive down emissions with some now coming in around 60% under the emissions limits set for cities like London. Your Opus stove already beats the Ecodesign emissions target for 2022. We'll be pushing this even further with our automated wood pellet boilers. But yes - no plan to ban wood stoves is on the cards. As always, any questions do come back to me :) Jack

“Good, prompt service”

Helpful Report

Thanks David. If an item is not in stock with us then our hands are tied, we always do our best to get items delivered as soon as possible :)

“my order arrived the next day, couldn't fault them. Will order from them again .”

Helpful Report

Thank you :)

“First class service. Nothing was too much trouble. Highly recommended.”

Helpful Report

Thank you, Paul. Very kind of you :)

“I have now bought 2stoves from stovesonline and can not fault their customer service. Excellent company to deal with”

Helpful Report

Thanks Scott for your kind words. :)

“i have had an issue with your product , the velcro on the lowest blanket melted sending smoke into the area around the liner and seeping into next doors house . they have found hole and fixed it but i wasnt happy with what id found .”

Helpful Report

Hi Richard - thanks for your review and sorry for your experience. We're concerned and looking into this. We are getting the lab reports, samples to test and so on - essentially a lot is being done as a result of this. Did you contact us direct about this? I can't find any notes on your reference about it you see and normally they would be there. Anyway the main point is, having seen your review pop up we are taking it seriously - I thought I'd better drop you a reply here but of course a team member will also be in touch with you to get some more details about the install and what happened and so on. Thanks for letting us know about it! All the best, Sune

“Very helpful and prompt”

Helpful Report

Thank you Roger :)

“Good customer service. My enquiry was dealt with quickly and efficiently. They could get hold of the part I needed and kept me up to date with when I would realistically would receive it. I had to wait a few weeks for the part. But this was due to the nature of what I required and it needed to be ordered especially from abroad and I was fully informed of the process. I would certainly recommend this service.”

Helpful Report

Thank you Kristina, we always try our very best to stock most items. Due to there being so many parts we do need to order in from the manufacturer on occasions. :)

Stovesonline Ltd is rated 4.9 based on 1,460 reviews