Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 699 Reviews

92 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

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“Fast delivery, good communication, delivery exactly as described no damages at all on arrival well packed. Very high quality.”

Helpful Report

Posted 8 years ago

“Next day delivery with contact from the driver was great service. Our tiler is very happy with the tiles too!”

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Posted 8 years ago

“Really brilliant customer service even though I only had a small order and had to have the tiles redelivered. The team were brilliant on the phone, really helpful and really friendly. The tiles have arrived in perfect condition and I'm very happy with them. Thanks”

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Posted 8 years ago

“Free samples provided, which enabled me to not only see the product, but also to do a test cutting on both types of stone before purchasing. Very easy ordering process through talking to Stone Deals over the phone. Delivery was prompt and no breakages, due to being very well packed on the pallet. Quality of the products are brilliant. All I need now is to get them on the walls and floor, but still a fair bit to do on the project before that can be done. Thank you.”

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Posted 8 years ago

“We bought 96 tiles and only 5 turned up broken. Excellent value for money.”

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Posted 8 years ago

“The tiles were amazing and the price was cheap.”

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Posted 8 years ago

“Price for the tiles were reasonable, however price for delivery was very expensive, I wanted a Saturday delivery but had to choose next day then Saturday delivery even though Saturday was not the next day, this cost an extra £20 for next day (which I didn't need), plus £50 for Saturday so £70 extra in top of £96 for delivery already = £166 for delivery. I chose a PM delivery but got a number of calls from the lorry driver as he wanted to deliver AM so ended up getting them at 11am even though we didn't choose this as our option. One packet of tiles were cracked and I reported this on the delivery note but no contact to see if I wanted another pack sending to replace it. Some of the tiles have huge holes filled with what looks like blue-tac so hoping we don't have to use those ones as we ordered extra. Overall though the tiles are beautiful and we are pleased with them.”

Helpful Report

Posted 8 years ago

“Super helpful staff, beautiful tiles (Botticino polished and honed), quick delivery... we had a couple of minor chips to some of the tiles on arrival and the team were very helpful with this, and on top of this we ended up being just one tile short, and they have kindly arranged delivery of this for free. Fantastic service all round, well done Stone Deals, wish there were more companies like you!”

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Posted 8 years ago

“Amazing customer service, very helpful.”

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Posted 8 years ago

“Very good. Happy with tiles and overall service.”

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Posted 8 years ago

“The tiles I ordered are better than I imagined. Only downfall was the delivery was delayed for a while. Not through any fault of Stone Deals I understand. I spoke to Eleni and was communicated with all along. I ended up picking them up from the haulage company's warehouse as I could not wait for the delivery any longer. I have my next order in the process with you too.”

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Posted 8 years ago

“Firstly the product .. a marble basin .... beautiful ...then the nice women on the phone ....THEN the price which was very good ....then the delivery which was exactly when and how you said it would be .....then the kind and charming delivery man ...... what more can i say ....”

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Posted 8 years ago

“Excellent quality limestone floor tiles at an unbeatable price. Rapid delivery.”

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Posted 8 years ago

“tiles in stock, well packed ,delivered promptly”

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Posted 8 years ago

“Great products. Very satisfied with our communication with the staff. Definitely recommend them.”

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Posted 8 years ago

“Great service friendly staff.”

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Posted 8 years ago

“Very good. Thanks”

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Posted 8 years ago

“Terrible terrible do not buy stone from here. They delivered in 2 batches and the stone was completely different. THIS WAS NOT A NATURAL VARIATION BUT Instead was COMPLETELY DIFFERENT COLOUR AND APPEARANCE. They refused to help or even acknowledge fault and did not even return our calls. Please note I have fitted natural stone flooring before and appreciate natural differences but this was completely different stone. Never buy from here.”

Helpful Report

Posted 8 years ago

Hi, On the 2nd delivery (continuation) apparently the customer received darker material, customer sent us some photos before fixing, the photos were close up and we could not spot anything wrong. As we gave from the same pallet, we did not think that the colours would be different. After the tiler laid the tiles, the customer complained that the colours are not right. This time they sent photos from a distance where we can see a difference. We said no problem, we will send free tiles, even though the tiles are laid. Now customer is after more compensation which we do not agree, hence the review. We always advise our customers, if you think there is a problem, DO NOT attempt to fix the tiles. Thanks.

Posted 8 years ago

“The tiles arrived with a few chips and cracks on some tiles, when I spoke to the customer service they were some what helpful but would only offer to exchange the tiles if I took them to there suppliers warehouse which was 110 miles away from where I live. They would only exchange if they deemed them unusable and insisted I use them for cut.”

Helpful Report

Posted 8 years ago

Dear customer, thank you for your comments. We need to correct some of the comments made here in regards to the transaction: Customer reported breakages, after confirming whether some can be used for cuts, corners, the customer requested some number of tiles for replacement. One of our colleagues lives only 10-20 miles far away so we asked if they could meet at a closer location for exchange. Then customer requested that he does not know how many tiles to replace, he wants to go through all the tiles when our colleague arrives. We said this is not possible as our colleague has not got a van. Customer then called us that the replacements will not be needed, if he needs he will come to the warehouse for exchange. We did what we could to help the customer for this transaction.

Posted 8 years ago

“Very helpful advice. Friendly staff. Pleased with tiles. Only slight grumblr would be delivery. Had to be left on pavement as they couldn't even get them up the smallest step.”

Helpful Report

Posted 8 years ago

Stone Deals is rated 4.7 based on 699 reviews