Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 699 Reviews

92 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent tiles, great quality, fantastic price with super fast and friendly delivery. Would highly recommend stone deals!”

Stone Deals 5 star review on 11th October 2020

Helpful Report

Posted 4 years ago

“Good product and fast delivery”

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Posted 4 years ago

“Just had the multi coloured slate delivered and fitted. My tiler has said they are a dream to work with and cut really easily - doesn't hurt that they look amazing now they're down too. Customer service was excellent, prompt delivery. Very happy customer. Will be back for more”

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Posted 4 years ago

“Great product , very quick delivery. Good communication too. Very pleased .”

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Posted 4 years ago

“I have always been on edge to place an order for tiles online, but i have to say I spoke to a lovely lady called Faye who helped me over the phone to understand the different finishes of tiles and how to place an order! I must say this was a very re assuring conversation because I was guided through the website and thoroughly and she had a lot of patience for me and my poor skills with the net! Keep up the fantastic service guys, I cannot wait to do business and place my order with you”

Helpful Report

Posted 4 years ago

“I was very pleased with our experience buying through Stone Deals. Their product is good quality and very well priced. They had some issues with supply, which meant that our order was delayed by several weeks, but their customer service was excellent. Although they offered a full refund, we decided to wait for it to arrive. Their communication was always prompt and helpful, and it was delivered at the expected time. Any queries or problems were dealt with courteously and efficiently. We will certainly be using them again.”

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Posted 4 years ago

“Good stones - delivery a little pricey be sure to consider this when shopping around”

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Posted 4 years ago

“Great product, very fast delivery, very well packaged also was very impressed, great business thanks will use again.”

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Posted 4 years ago

“Received excellent service, delivery was very quick and smooth, highly recommend”

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Posted 4 years ago

“Easy order process and delivered within days. Many thanks”

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Posted 4 years ago

“Very efficient Pleased with the product”

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Posted 4 years ago

“A very good service and great value for money.”

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Posted 4 years ago

“Great service! Stone Deals contacted us soon after placing the order to make sure we were happy with the colour of the marble tiles. Once confirmed, the order was delivered quickly and without any issues. We also didn't receive any broken tiles. Very happy with the service.”

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Posted 4 years ago

“Ordered Travertine Pavers. Good quality and price. Order arrived promptly with good communication throughout. Many thanks.”

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Posted 4 years ago

“I received my tiles on Wednesday 24th June. Unfortunately a few where broken which was probably done when they where in transit. I notified Stone Deals via email and they replaced them immediately with no extra costs to myself. The customer services of this business is excellent, I will definitely be using these guys again!”

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Posted 4 years ago

“Efficient customer services , excellent communication for delivery and arrived on date promised Only negative comment is that the tiles were over packaged with a Wooden pallet and large wooden crate which was difficult to dispose off.”

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Posted 4 years ago

“Great response, great product , is exactly what it says on the tin , look forward to doing business again”

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Posted 4 years ago

“I thought due to Covid, I would wait for my order, but got the goods next day. Can't fault the service.”

Helpful Report

Posted 4 years ago

“I was left rather shocked by the lack of business acumen, professionalism and customer care when dealing with this company. I was interested in placing a rather large order and was advised, after calling, to send an email with my requirements. I also inquired whether discounts would be available and I was assured that would be the case after checking with their third party suppliers. I dutifully sent my email and waited. I promptly received an automated email saying that the covid crisis does not affect their service levels. After 4 days of silence, I asked again and received a response requesting more information. I promptly responded and waited again. After 10 days, I had to chase again and finally received a quote, immediately after my email. The quote was for 50p less per sq metre plus a whopping £200 delivery charge. So, after having been made to wait for 10 days, I received a discount of some £60 for some 120 sq metres compared to the website and a £200 delivery charge which is not stated on the website. By getting in touch with them I lost 10 days and had to pay an extra £140 compared to my assessment via the website. I cannot accept that I wasted 10 days and that literally nothing happened without my chasing. Also, if no discounts are available, why not say that on the initial call? If this is the discount that every customer gets (as I was told on the final call), why not say that on the initial call? If covid affects the service levels (as I was told on the last call), why send an automated message saying it does not? The person I dealt with (Faye) was also disrespectful, uncaring, unfriendly and lacking any sort of enthusiasm, which I do not expect from a specialist tiling company. I was also told that my business is not required, they still receive plenty of orders. Never ever have I had such a ridiculous interaction with any company I dealt with. Never have I had to literally slam the phone down. Horrid. If I have to crawl to Italy and chisel the marble with my bare hands, I will never order from or recommend this company. Also, as a minor aside, all samples I ever received were pretty much crumbled to dust.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. We have taken your comments very seriously and spoken to the relevant team in regards to what may have possibly gone wrong that led to this poor review. As all the other companies around the world, we are also trying to adapt to the new normal and trying our best in terms of quality of products & level of service we provide. The sales team has confirmed that their intention has never been treat anyone disrespectfully, although sometimes due to work load & conditions, there may be miscommunications and misunderstandings between parties. If we have fell short on our service levels or if our actions led to any misunderstandings, we do apologise and will make sure not to repeat these again.

Posted 4 years ago

“i would i gave this -5 really bad service they delivered my items and had 3 boxes missing of tiled phoned them on tuesday, wednesday and thursday and they said they still looking into it cost me more money as the tiler is working and is going to finish the job today as it would have delayed my work waiting for this company to get back to me. really poor DO NOT USE THEM”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. The number of missing boxes were reported after 8 days of delivery. After our investigation we have concluded that correct number of boxes were delivered. We have spoken to the delivery driver, who handed the boxes himself, checked the photos of the goods prior to dispatch which shows the correct number of boxes. Stock levels are also what they should be. We have now concluded that the correct number of boxes was sent and delivered to yourselves and think that a possible misplacement of the 3 boxes mentioned is the more probable reason for your concern in regards to the missing boxes.

Posted 4 years ago

Stone Deals is rated 4.7 based on 699 reviews