Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 699 Reviews

92 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering the stones was easy with 'over the phone' help when I needed it. They arrived well packaged with very minimal damage. However, had problems with the delivery - turned up a day late (despite paying for next day) and the driver struggled to get the 3 tonnes of stone off his truck by himself. It took him over an hour to unload and would have been incredibly dangerous if my husband was not on hand to help.”

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Posted 10 years ago

“Lucy has the patience of a saint! I changed my mind so many times - different stone, different sizes - and every time she uncomplainingly and quickly requoted and answered my endless questions with humour and efficiency. The stone arrived on time and very welll packaged. I am absolutely thrilled with the quality and it was half the price of our local stone shop even after my trade discount. I am happy to provide photos.”

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Posted 10 years ago

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Posted 10 years ago

“Tiles were excellent value for money and arrived quickly. Good company to deal with.”

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Posted 10 years ago

“Service I found to be quite good,tiles arrived but had to help the driver as 22 mtr of tiles was a little heavy for the pump truck.”

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Posted 10 years ago

“Information and customer service was excellent. Very helpful and honest. Ordering and payment was very easy and PAYPAL useful. Delivery was faultless and the driver extremely helpful in unloading to my garage area. It was a pleasure from start to finish and a credit to your staff and organisation, thank you. David Rossiter”

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Posted 10 years ago

“Lucy (who I dealt with ) I cannot praise enough. Proactive, efficient, thorough and a great people person. I ordered the Polished Grey Quartz- the tiler said the product was easy to work with, there was minimal wastage, which meant I had a box spare. Which I can return (within 7 days) to get a full refund. I've used the tiles with underfloor heating for my utility room and the floor looks absolutely amazing. Great staff, great product, great doing business with you. Thank you guys, Mr D McGinn- Wiltshire”

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Posted 10 years ago

“I recently purchased some tiles. The quality of the product is superb & exactly as described. The price was amazingly good too. Delivery was quick & my special delivery instructions were dealt with effectively. The speed of delivery was brilliant & the packaging outstanding. When I need more items like this I will be getting them from Stone Deals. Thank you so much. Alana Dallimore. Newport.”

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Posted 10 years ago

“Very impressed with the excellent service and efficiency received from Lucy and the team, The 102 Cappuccino marble tiles arrived very quickly and in excellent condition. Great product at an excellent price! many thanks, Andy, Newcastle upon Tyne.”

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Posted 10 years ago

“Very efficient , responsive and good prices, would definitely deal with this company again,”

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Posted 10 years ago

“This is the second time I have used Stone Deals, first for a conservatory five years ago and now for an extension to the house. The sales staff could not be more helpful, the product is excellent quality and you will not find a better price anywhere. I live in Devon and to receive next day delivery is brilliant. Cannot recommend them highly enough.”

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Posted 10 years ago

“nice stones. pleased with everything so far. tiler says the adhesive is good too though not a brand he had seen before from turkey. overall good service and products as expected. good communication.”

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Posted 10 years ago

“Ordering over phone went without a hitch. Friendly and professional manner. Tiles are high quality at an excellent price. Must give credit to the delivery guy who was fantastic in every way- well done!”

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Posted 10 years ago

“Fast efficient despatch of sample, good follow up and excellent friendly customer service. Would highly recommend and will definitely revisit when I need more tiles.”

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Posted 10 years ago

“From order to delivery, everything went smoothly. Prices are excellent. Quality is fantastic. Will definitely use again. Many thanks.”

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Posted 10 years ago

“Appalled by stone deals attitude ,rude , unhelpful and the manageress a miss or Mrs Patel was completely out of her depth when dealing with customer complaints and overall was pretty clueless. We paid £409 for 50 limestone tiles the courier company delivered on the day they said they would. The pallet of tiles were badly stacked and after a struggle to get the pallet off the lorry I started to have a look at the tiles which were stacked vertically I signed no delivery note as the tiles had not yet been checked.The courier company left and I started to carry the tiles into the house after about 20 tiles worth I came across 4 broken tiles ,emailed and phoned stone deals to let them know and at first they wanted to know if we could use them as off cuts ,we said we couldn't .Eventually they agreed to replace the 4tiles after we had emailed photos of the broken tiles over to them but said we would have to pay another £50 delivery charge. we refused as we had already paid £50 delivery for the 50 tiles in the first place now 4 tiles short for our bathroom, legal action now being taken against the company .DO NOT USE THIS COMPANY”

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Posted 10 years ago

Apologies that you have had a problem with our products an services. We have checked the case again, and found out that our staff has handled the situation in a reasonably way. - We offered the customer free replacements which can be collected from our warehouse - We offered full refund on the damages Both have been declined by the customer who claimed that they need exactly 50 tiles to finish the project and they cannot collect from our warehouse. However we always recommend our customers to purchase slightly extra (10% recommended) just in case there are issues due to transport or installation so they do not run out of tiles. Even though the transport company is not accepting any claims, to keep the customer happy we are arranging replacements at our own expense and we have got in touch with the customer.

Posted 10 years ago

“No Probs.”

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Posted 10 years ago

“I've been a previous customer and was very happy with the product and service. Once again we are very happy with , ,product , quality and price. Many thanks Anthony Hayes”

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Posted 10 years ago

“Really good service. fab tiles at a good price. shame that the grout packet got damaged when the pallet was sealed but other than that everything was good.”

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Posted 10 years ago

“Dealings with the company were excellent, no fuss, very efficient - we got exactly what we wanted - product excellent. The only downside was delivery - although it was on time, the crate was not sealed, top ripped open, driver would not wait for us to check goods thoroughly, wouldn't unload until we agreed not to check whole consignment. Goods in good condition apart from three tiles with small chipd out the corner. Thank you”

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Posted 10 years ago

Stone Deals is rated 4.7 based on 699 reviews