Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 699 Reviews

92 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

Write Your review

Tell us how Stone Deals made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THIS WAS MY SECOND ORDER WITH STONE DEALS, ONCE AGAIN IT WAS PERFECT THE ORDER ARRIVED EXACTLY WHEN IT SHOULD AND EVERYTHING WAS CORRECT THEY ARE PROMT WITH REPLYS TO QUERIES AND HAPPYTO TALK THROUGH ANY ORDERING ISSUES OR QUERIES WOULDNT HESITATE TO RECCOMMEND THEM”

Helpful Report

Posted 2 years ago

“Well, considering I emailed for information about one of your products THREE times, and never got a reply...”

Helpful Report

Posted 2 years ago

Hi We have checked our emails and you sent us a query about delivery charges on 02/08/2022 10:28 AM We sent reply back on: Aug 2, 2022 at 10:49 AM And finally you emailed us on: 2 Aug 2022 10:57 AM We don't agree with your comments that you never got a reply. Please see above. For those reading this review, the customer wants to buy £100 worth of tiles and is not happy with the delivery charges. For the delivery charges, they are what they are and it is a service that we have to charge to keep our prices so low.

Posted 2 years ago

“Ordered a free sample. Received in a few days, well packaged and with a good level of information regarding the product.”

Helpful Report

Posted 2 years ago

“Quality products with reasonable prices. Prompt delivery for samples. I’m in a process of making my order and looking forward for receiving my new tiles.”

Helpful Report

Posted 2 years ago

“Delivered promptly and intact. Not thourlgh inspected yet but unpacked, seems to be exactly as advertised.”

Helpful Report

Posted 2 years ago

“The whole process way good. From initial contact through to delivery”

Helpful Report

Posted 2 years ago

“Samples we’re sent promptly and were well packaged. Beautiful, quality product, just not quite the right colour for our project.”

Helpful Report

Posted 2 years ago

“Ordered a couple of sample tiles. Impressed that they were free of charge and arrived promptly. Unfortunately the tiles were not quite what we were looking for but very impressed with the service.”

Helpful Report

Posted 2 years ago

“Great product and fast delivery”

Helpful Report

Posted 2 years ago

“Good service and delivery.”

Helpful Report

Posted 2 years ago

“Very polite and knowledgable company with good follow up.”

Helpful Report

Posted 2 years ago

“recently purchased some limestone floor tiles, we found Stonedeals to be the best price, ordering was simple and delivery was on time, an all-round excellent experience will use again and happy to recommend - work on placing the tiles doesn't take place for a couple of weeks, so no photo yet.”

Helpful Report

Posted 2 years ago

“Stones and delivery magnificent but was surprised and shocked by £50 extra delivery charge. It was never mentioned for my 8 boxes.”

Helpful Report

Posted 2 years ago

Dear Customer, We are happy to hear that you have received your items and are satisfied with your experience overall however, during our telephone conversation when placing your order with us, 2 members of our sales team explained the order total in detail, one of which was me, the sales manager here at Stone Deals, I explained the total breakdown of your order which also included the delivery charge for it, we, therefore, can not, unfortunately, agree that the delivery charge was an "extra charge" that you were not made aware of before placing your order with us. If you have any other queries please feel free in contacting us and we will be happy to help.

Posted 2 years ago

“Poor review as when I contacted them to explain I wasn’t happy with quality and lots of tiles had blade cuts on the face where I provided pics they ignored my complaint and just relayed I had to pay to return products Not impressed with service”

Helpful Report

Posted 2 years ago

Dear Customer, Many thanks for your order & review. In regards to this issue, we are re-sending our original reply which explains why this stone has more holes and variation than usual: "We understand you are dissatisfied with the items delivered to you, please kindly find attached image of the Antique Travertine Tile which we have done our best to represent the stone on our website, if you scroll through you can see the extensive air pockets and patterns and cuts on the stone, these are natural parts of the stone. We call it antique classic, which reflects on its pricing of the tile. However, if you check the Ivory Tumbled tiles you can see they are a premium range with less air pockets". If you have any more queries, please do not hesitate to contact us.

Posted 2 years ago

“Absolutely excellent service and fantastic prices. Great communication and fast delivery. Many thanks.”

Helpful Report

Posted 2 years ago

“Delivered in 2 days not one problem”

Helpful Report

Posted 2 years ago

“Great service, lovely to deal with, tiles amazing and delivered exactly when I wanted them. Thank you”

Helpful Report

Posted 2 years ago

“Received my order of split faced tiles very good price although you have to figure in postage costs but still good value compared to some diy stores quick delivery as well”

Helpful Report

Posted 2 years ago

“Rare now days that a company actually do and supply exactly what they say they will. Just purchased a second batch of beautiful marble to send on a pallet. Faye was amazing made sure everything went like clockwork. Even sent pictures of packing and labelling. responding to phone calls and emails by return. Incredible customer service. Great experience. Just couldn't be better. Thank you Stone Deals- I will be back!!!.”

Helpful Report

Posted 2 years ago

“From start to finish we had a very good experience. Good communication, timely, excellent packaging. Good job stone deals we will definitely use you again!!”

Helpful Report

Posted 2 years ago

Stone Deals is rated 4.7 based on 699 reviews