Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 699 Reviews

92 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

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“Simple, easy to use website made the ordering process easy. The tiles I had chosen arrived within 4 days of ordering and were just as I had envisaged. Excellent service and great, competitively priced product. Thank you!”

Helpful Report

Posted 9 years ago

“Very happy with the Trevertine Tiles.They look very good and a they have a far more alive quality than the average flooring. Delivery was a bit of a problem as the truck was so big it was difficult to get near the house.Not the drivers fault. Good luck with your business Michael Horn”

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Posted 9 years ago

“Excellent price for good quality slate. Speedy delivery”

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Posted 9 years ago

“Lovely stone at a great price delivered swiftly. Only 1 minor issue, we bought 600 x400 stone & it's been cut at a slight angle so we have parallelograms not rectangles. It just means slate needs careful sorting before laying & all needs to be laid same face up. You don't notice once laid & it looks lovely”

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Posted 9 years ago

“Very pleased with the marbel, good quality and prices. The only problems it was delivery charge a bit too much”

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Posted 9 years ago

“Tiles are amazing and lovely quality however the delivery let them down they were poorly packaged and out of 98 tiles 9 were broken”

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Posted 9 years ago

Customer contacted us that there were damages found after delivery, we asked for pictures for our transport company but this has never been done. Customer has not got in touch with us afterwards.

Posted 9 years ago

“From sale to delivery brilliant.Few damaged tiles replaced without problem.Silver Shadow marble looks great in my kitchen.Would recommend”

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Posted 9 years ago

“excellent service, although easier to do by email than using the website”

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Posted 9 years ago

“Excellent service from order to delivery.”

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Posted 9 years ago

“Brilliant next day service can't ask for anything better than that!!! Thanks.”

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Posted 9 years ago

“From order to delivery, all went smoothly. My new tiles look brilliant on my floor!”

Helpful Report

Posted 9 years ago

“Never again. Poor quality tiles. Six of them arrived broken. Too much stress having to take photos, telephone conversations, emails and days off work to meet delivery driver. The six tiles that were resent out were of much better quality and what I expected. The first batch are dull with a green moss look to the background. They must have been in the warehouse a long time. Bianco Carrera Marble is what I ordered. I'm having to reorder all tiles from another supplier as I don't want to ruin a £30,000 project”

Helpful Report

Posted 9 years ago

We are surprised to hear these comments, as customer bought 9m2 of Carrara Marble, they advised that 2m2 (6 tiles) are faulty and these were replaced without even collecting the claimed faulty tiles. Where the customer complains about telephone conversations, having to take photos are normal procedures for replacements, once the customer provided more evidence for the alleged faulty material, we replaced them at no extra cost. And finally we do not understand why the customer has to reorder all the tiles again where they wanted exactly 6 tiles to finish off the project? The tiles could have all returned back if they were not suitable for the project.

Posted 9 years ago

“Quick delivery..well informed from order to delivery.Tiles (moca cream limestone) looks amazing.Would recommend”

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Posted 9 years ago

“Quick delivery. Efficient service. High quality tiles.”

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Posted 9 years ago

“Paving arrived on time, no breakage , just what I wanted and driver was very helpful all in all a job well done, thank you . JJ Baccino.”

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Posted 9 years ago

“Ordered online, tiles arrived next day. No breakages or problems. The driver was also very helpful. The price of my new tiles is half of what costs at my local shop!.”

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Posted 9 years ago

“Wasn't happy the tiles were delivered palletised and loose. I felt they could have been at least losely bundled. Pallet had to be left on the road due to steps to my property and having to handle loose tiles made the job harder work than it should have been.”

Helpful Report

Posted 9 years ago

Many thanks for your review. We have checked and no problems were reported after the delivery. Also the tiles the customer purchased are loose (not boxed) and delivery was done to the kerbside (nearest point to the property) as explained to the customer before delivery.

Posted 9 years ago

“Fantastic quality and fantastic price and delivered very quickly and they look gorgeous”

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Posted 9 years ago

“Product good - delivery poor”

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Posted 9 years ago

“I purchased more then 150 square meters from Stone deals for our entire house (apart from bedrooms) however, the customer service was good at first this is why I went back to them after finishing each room, as the products were ok and customer service was good. But when it came to the garden tiles and I told them This would be the last lot we will be buying as we finished our house renovation, they showed us their real face. First you have to check tiles by tiles while driver is waiting and report any damage to the driver and mention it on the recipe you sign and take pictures, otherwise, they reject any claim afterward. When I bought the exterior limestones tiles for the garden, they arrived completely different to the sample they sent to me, when I called them they said "this is the only exterior tiles we sell so it is what you ordered " I accepted that but when I checked them again the colour was not matching at all neither did the texture, there are so many holes and broken edges. I called them again they said use them on the corners when need cutting they should be fine, and they said just fill up the holes with grout! However, I suggest to our tiller to leave these imperfections ones to the last or hope we don't use them. But coming back from work the tiller was already finished the tiles and laid all as he has got the work as contract and wanted to finish it ASAP so he can move on. I called them and told them the situation hoped they will do something . They told me the representative will visit us to look at the tiles , this promise was weeks and weeks ago! but I've never heard back from them or apologise why they could not make it. However, Stone tiles might gained from my shopping with them, but they lost my recommendation to friends . I hate going to our garden or even look at it which I thought I will do up the garden so we will enjoy the outdoor but sadly it is not , as I remember the experience I went through with Stone Deals and the tiles are not to my expectations.”

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Posted 9 years ago

Stone Deals is rated 4.7 based on 699 reviews