Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 699 Reviews

92 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review would have read "very good" however a small number of our natural oyster riven slate tiles were damaged by poor packaging. The main larger pallet with the tiles stacked vertically was fine, the smaller pallet with slates stacked together horizontally with no separation on the tiles resulted in damaged surfaces in transit. We were lucky because with our over order of 10% we were able to lay a beautiful floor. We checked the tiles on delivery for broken ones and found non, however the time limit of 48 hours is insufficient to check for scratched or damaged surfaces as we had 173. 600x300 tiles to check. I would buy from Stone Deals again as the floor was value for money and looks amazing, but I would check ALL my tiles.”

Helpful Report

Posted 10 years ago

“The slate was high quality and delivered quickly. Easy to purchase and organise. All at a price that was very competitive. Thanks”

Helpful Report

Posted 10 years ago

“Everything went well though when it all arrived it turned out that the boxes had got wet so they were a little unstable. It was not apparent from a casual inspection. I also wish you were able to be more precise about delivery time though, as that could be a problem. Having said that, everything else was fine.”

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Posted 10 years ago

“Excellant service the delivery driver helped us putting the goods indoors even though it was quite heavy. Nothing seemed to much trouble for the delivery man he was such a nice person and very very helpful in making sure the goods arrived to us in excellent condition, he added that extra special touch to your service. We can't thank you enough. Regards Ann”

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Posted 10 years ago

“Excellent communication and really fast service. Absolutely delighted with the product and service.”

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Posted 10 years ago

“The order turned up when you said it would and all items were there,a fast and prompt service.thanks very much.”

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Posted 10 years ago

“Friendly helpful service. Could be a little more accurate about the delivery process. It comes across on the website as if you have to stay in for 4 days in a row in case the delivery comes, when in fact the carrier will call you to arrange the day and driver kindly called en route so we could make sure we were definitely in. The delivery terms need to be updated, thats all. Great price on the tiles too!”

Helpful Report

Posted 10 years ago

“The tiles look very good. My team are still working on establishing a 'new shower suite' ( sounds too posh for a 300yr old, labourers cottage) The products were delivered on the day requested”

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Posted 10 years ago

“Best value top quality very happy saved lots of money top firm thanks”

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Posted 10 years ago

“I have used stonedeals a few times and the service is great , however the travertine I have been sent isn't like the sample I received and the builders I'm doing the project for aren't happy at all. I have three more houses to tile and it looks like I will be shopping elsewhere.”

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Posted 10 years ago

“Will recommend this company. My order arrived on time with no breakages, prices were the best on the internet and customer service was excellent. Marbles were exactly as they appear on line. Thanks”

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Posted 10 years ago

“Many thank for your splendid service.”

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Posted 10 years ago

“Excellent product, price and service. Lucy couldn't have been more helpful and pleasant. Will definitely use again. I used my own courier at a quarter of the carriage charge quoted by yourself, it wasn't a problem but hopefully not put off any potential customers.”

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Posted 10 years ago

“Great service and speedy delivery. The cheapest price I could find on the web. The stone tiles are being laid and look great. THank you.”

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Posted 10 years ago

“goods as described and delivered on time, will use them again”

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Posted 10 years ago

“Excellent products and great service.”

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Posted 10 years ago

“I was hesitant to order tiles from an online company but from ordering to delivery it was all done without any problems. The tiles look fantastic, the staff was very helpful and the driver also was very kind and helpful. I have recommended Stone Deals to my family and friends.”

Helpful Report

Posted 10 years ago

“Easy to deal with, very helpful office staff, a fabulous, beautiful and very competitive priced product. Excellent service all round. BRILLIANT”

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Posted 10 years ago

“I found the company friendly/ efficient /informative to deal with. Competitive pricing & prompt delivery .Would certainly recommend them.”

Helpful Report

Posted 10 years ago

“Pre sale, StoneDeals were good but post sale they weren't very helpful when we had problems with their delivery company, hence a rating of "normal". The tiles did arrive well packed and without any breakages but when the delivery company said that they couldn't deliver to us, StoneDeals stated that we would need to pay a further £320 for delivery on top of the £290 already paid for delivery to Spain. They didn't assist in getting the delivery company to actually make the delivery and considering we have had a previous shipment of 650kg delivered to us, we know it's perfectly possible. In the end we needed to get the shipment delivered to a local construction company and had to pay them €50 to deliver to us. The tiles that we received are mostly very good but there are wildly different qualities within the order so it's just as well that we ordered quite a few more m2 than required.”

Helpful Report

Posted 10 years ago

Hi, Many thanks for your comments. We have checked with the transport company and they advised that there is a slope at the delivery site hence making the delivery very difficult due to the weight of the tiles. During the conversations, they recommended using a special lorry which would cost more and we passed this option the the customer. However we also tried to persuade the transport company to attempt the delivery as customer already received deliveries before to the same address. Finally we had no choice but to deliver the goods to another place where the collection from that address would be possible. Apologies for the inconvenience but unfortunately some events are beyond our control. That is why we advise all of our customers to provide as much information as possible about the delivery site or any restrictions around the area.

Posted 10 years ago

Stone Deals is rated 4.7 based on 699 reviews