Stolen Goat Reviews

Name: Stolen Goat
Address: Stolen Goat ltd Unit 20 Murrell Green Business Park, Hook
Rating: 4.85

4.9 Rating 7,233 Reviews

97 %

of reviewers recommend Stolen Goat

4.9

Based on 7,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 3rd March 2025

388

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfortable and good fitting”

Helpful Report

“Overall the service was good however I did find the postage and packaging charge expensive. My husband reported that the gloves I bought him were not warm enough to use for winter despite them being purchased as your winter gloves and I have had to get him another pair. The gloves from you are still very nice and will be used later in the year.”

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“Great jacket bought for my fussy husband for Christmas and he loves it!”

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“Excellent customer service, shipping was very fast, needed to contact them before ordering they replied quickly via email. I have ordered multiple sizes as wasn't sure of fit of jacket. Once arrived quality of jacket was excellent, just what needed for winter cycling. Return process was easy and refund was quick.”

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“Prompt delivery even before Christmas and the kit quality is great - as always”

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“We ride a lot in the cold (down to the single digits F) and I recently gifted myself the Adventure Down Jacket. It is a great outer layer on those frosty mornings and when it warms up above freezing, the sleeves zip right off to keep from overheating. As an added bonus, it looks and feels great off the bike to knock around town.”

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“Lovely product well made”

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“Alison provided excellent customer service to ensure that I received the right-size shorts and leg warmers. I am very pleased with the quality of the clothing. On the negative side, the sizing guidance for your clothing is very poor. I closely followed the guidance but the items were far too small, which resulted in me having to return and re-order. If you can get your size guidance to be more accurate/realistic you'll be perfect!”

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“Good product and great service”

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“Very helpful staff and delighted with my clothing .”

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“Swift service and very pleased with gloves and socks Well made products.”

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“Great company to order from, excellent communication and swift delivery. Thank you.”

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“Good fit Good quality Good price happy days!”

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“I am a repeat customer several times over This last order, I received no email confirmation, and then the order was returned back to Stolen Goat. I still want your product.”

Helpful Report

Hi Clifford Many thanks for taking the time to leave your review. Unfortunately your order was returned to us because the address was incomplete. We have been in touch with you via email, but we will contact you again. With best wishes Alison

“I purchased a number of items from Stolen Goat as Christmas presents for my daughter. They all fitted well, were of great quality and gratefully received! Perhaps more importantly, their courier let Stolen Goat down and me (big time). I contacted the customer service team and they sorted it out. The team were efficient, helpful and prompt. Thank you.”

Helpful Report

“Unfortunately the size was wrong. The woman’s sizing chart seems very inaccurate. The XL suggests it would be suitable for a size 14. I doubt it would fit a size 10”

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Hi Andrew Many thanks for taking the time to leave a review although we're really sorry the sizing didn't work out. Our sizing charts are the best guide for the vast majority of customers although we all have our own preference of fit. We can see you ordered a Large which very roughly equates to a UK size 12 - not a 14. We're always happy to exchange for another size if you get in touch. We hope this helps. With best wishes Alison

“Very good quality. The string was quite thick which makes it difficult to tuck in. All in all, the shorts seem to be working quite well.”

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“GREAT COMPANY GREAT GLOVES”

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“Outstanding customer service. Alison Bollard dealt with my issue. Her professional but personal manner was perfect. I’ve worked in customer service myself a lot and often there is a drive towards trying to get responses to be efficient and robotic and non personal. I hope Stolen Goat will continue to encourage the friendly customer approach employed by Alison.”

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“Trotz Brexit kam die Bestellung schnell und unkompliziert hier an. Die Sachen sind - wie immer - von super Qualität und Passform. Und mit dem Design fällt man immer auf :) Danke!!!”

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Stolen Goat is rated 4.9 based on 7,233 reviews