“The shoes are of great quality but the cost of delivery and returns are excessive - buyer beware.
I ordered my usual size 9 shoes in the sale and accepted the £6 delivery charge. On receipt of the shoes they were slightly too big and wanted to return them and perhaps order the size down. I then find out there are no exchanges and it will cost me £4.99 to return and then another £6 delivery on the next pair. This is crazy costs which means I will never buy another pair of shoes from your company as almost all other businesses have sensible delivery and return costs.
Oh well it cost me £10 for the privilege of buying and returning a pair of shoes - lesson learnt never again.”
Thank you for your feedback Trevor. As a small business unfortunately we have to apply shipping and returns fees, but we do try and have these as low as possible for our customers. For example on returns, our customers can choose to use an alternative returns option should they wish, and we also offer free shipping on orders over £90.
“Mega comfy shoes. These are like wearing carpet slippers, but look really smart. No need for weeks of breaking the shoes in. Comfy and beautifully snug fit from the outset. So comfy inside. I think the soles will last a good long time to.”
“Very good comfortable foot wear. The only thing I will say is that you need a ticker sole to get the full warmth and comfort and the more work type shoes are thinner. I hope that they do not stop the Thruxton range as it is exceptionally comfortable.”
“Nice looking shoes with a nice colour. Fit is slightly on the larger side of UK 6 which I am.
Sole is not very impressive to look at, but overall they look good on.”
“Love Steptronic shoes, however problems of late finding the right size shoe to fit, sizing has been inconsistent. None of the 3 shoes just ordered fit. Courier also was problematic as delivery was missed due to tracking software being wrong - if I wanted to go to a shop to collect my shoes I wouldn’t be buying online! Overall poor experience which has tested my loyalty to Steptronics.”
Hi Russell, Thank you for providing an overall of your experience. If you would like any further information on products prior to ordering, please contact us at help@steptronicfootwear.com
“Really love these boots - nice and comfortable for long working days in and out of the office, but they're also a perfect hybrid to wear out socially too as a nice balance between smart and casual. Highly recommend.”
“Quality of leather and comfort were top notch . Small complaint , my size was too big and could not send back in a large enough return bag for the shoes and free gift and will have to pay twice to return both pairs .
I have ordered the smaller size and am v happy , but will have to pay to send the gift back and request another size”
“Quality of loafers second to none , just sizes were in between .
Puts you off ordering in the future , you have to pay for the return and based on having to return both pairs of shoes ordered , they came with a free pair of slippers but couldn’t return both pairs in the bag provided . X2 shipmen’s changes to x4 returns which comes out at £20.00 way too much and doesn’t encourage you to purchase again .”
“Brilliant shoes terrific quality. Chose the suede brogues love the comfort and feel. Always had trouble with the width but these fit a treat, and in my normal size. I shall be buying again.
Once again thanks for the service”
