“Love Steptronic shoes, however problems of late finding the right size shoe to fit, sizing has been inconsistent. None of the 3 shoes just ordered fit. Courier also was problematic as delivery was missed due to tracking software being wrong - if I wanted to go to a shop to collect my shoes I wouldn’t be buying online! Overall poor experience which has tested my loyalty to Steptronics.”
Hi Russell, Thank you for providing an overall of your experience. If you would like any further information on products prior to ordering, please contact us at help@steptronicfootwear.com
“Really love these boots - nice and comfortable for long working days in and out of the office, but they're also a perfect hybrid to wear out socially too as a nice balance between smart and casual. Highly recommend.”
“Quality of leather and comfort were top notch . Small complaint , my size was too big and could not send back in a large enough return bag for the shoes and free gift and will have to pay twice to return both pairs .
I have ordered the smaller size and am v happy , but will have to pay to send the gift back and request another size”
“Quality of loafers second to none , just sizes were in between .
Puts you off ordering in the future , you have to pay for the return and based on having to return both pairs of shoes ordered , they came with a free pair of slippers but couldn’t return both pairs in the bag provided . X2 shipmen’s changes to x4 returns which comes out at £20.00 way too much and doesn’t encourage you to purchase again .”
“Brilliant shoes terrific quality. Chose the suede brogues love the comfort and feel. Always had trouble with the width but these fit a treat, and in my normal size. I shall be buying again.
Once again thanks for the service”
Hi Barry, to confirm, we did send you the size that was ordered. If you would like to discuss this further please contact our customer support team on help@steptronicfootwear.com
“Priducts are very good. But by far the best I have bought and would dearly love to replace with an exact replica is your GlenEagles in Brown M5566308L. You have steadfastly refused to produce that shoe, thought you have produced and I have purchased the Glen replacement. I doubt it is quite as good and I would much prefer you did as I suggested and make Gleneagles again, albeit under another name if you need to.”
