“I decided to purchase 2 pairs of shoes from Steptronic having first established that their products were made in Portugal - or so I thought from internet research. Sadly, both pairs were in fact made in China, a country whose human rights records causes me to avoid their products whenever I can.”
“I bought few pairs of Hudley shoes and they were great,however you stopped produce those and you started to do Hudley 2 which were disappointment. Sole on Hudley 2 lasted literally two weeks. Please bring original Hudley back”
Hi there, thank you for your feedback. We can see that the Hadley2 was purchased on another order, and so if you would like to discuss this further, please contact us at help@steptronicfootwear.com
“Having come across Steptronic shoes 10 years or so ago, for formal and semi-formal shoes I buy them exclusively now. It's a great brand. They seem a bit more expensive than their competitors, but they are worth it. They are really comfortable, look great and last well.”
“I ordered 2 pairs of the below one other. All of these hurt the back of my left and have caused injury.
I must say these were really substandard.
I used to buy steptronic for comfort but now it's anything but that.
I will be returning all 3 pairs - customer services keep threating not to refund if the shoes have been worn instead of acknowledging and/or apologising for the inconvinience cuased. Will not be doing business again.”
Hi Imran, thank you for your review. We welcome all reviews and take these as a learning opportunity for us to improve our service and products. Having reviewed all the relevant detail in relation to this review, we are happy that our team deal with all customer queries in the correct manner and do not use any threatening words or behaviours. We are pleased that this situ is now fully resolved.
Hi there, we are sorry if you feel this way, we have explained via email that we processed the size that was ordered. Please keep a look out for an email as we will be in touch to discuss further.
“I have two pairs of trainers and two pairs of boots. They are extremely comfortable and hard wearing. I love the classy styling. I will continue to buy Stepronic and will recommend them to friends.”
“Excellent Quality and Comfort
I was looking for a good pair of casual shoes and already owning two pairs of Steptronic (shoes and boots), I naturally turned to their range again. I found a pair of casual shoes that ticked every box – they fit beautifully and above all are supremely comfortable.
Steptronic continues to impress me with the consistent quality and comfort of their footwear. I’ll definitely keep buying from them.”
“Nice and weighty, good quality leather, comfortable from the off with the sheepskin lining and padded sole. Super price too for the quality. A bit wider than ideal for me but certainly fine to live with.”
Hi Tom, thank you so much for this detailed review, this is great to hear. Some customers make use of an insole to help support the overall fit. We don't sell any insoles however we have secured a 10% discount for our customers with our friends at Shoe String, who are an independent shoe care specialist business. If you wish to take advantage of the discount on any products that they offer, simply enter VDB10 at the checkout on their website at www.shoestringuk.com
“I keep buying steptronic for not just the design of shoes but pure comfort they provide. And recently was amazed by their great customer service, that allowed me to exchange the wrong size shoe I bought to the correct size after the usual 14 day period. Thanks to Steptronic”
“I bought a pair of Skipton trainers taking advantage of the discount offered to new customers. Unfortunately they were to small but because of your exchange policy I was unable to apply the discount on my replacement pair.
Was happy with the quality of the product but would be good if your customer services was a little more accessible.
Refund on first pair was processed very quickly as well.”
Hi Lee, thank you very much for your review, and we are glad you found the right size. If you have any questions / queries please do not hesitate to contact our support team at help@steptronicfootwear.com
