St. Bert‘s Reviews

Name: St. Bert‘s
Address: Unit 5, St. Helena Farm, St. Helena Lane, Plumpton Green, Unit 5, St. Helena Farm, St. Helena Lane, Plumpton Green, East Sussex
Rating: 4.80

4.8 Rating 2,725 Reviews

95 %

of reviewers recommend St. Bert‘s

4.8

Based on 2,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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St. Bert‘s 5 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the top but it seems the sizes have changed, my previous tops are a small so automatically choose small which is massive on me, I'll so for xs next time, a slight disappointment”

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Posted 5 months ago

“We want you back please where you gone not liking this pause Very nice items .”

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Posted 5 months ago

“Not as good as previous joggers. Definitely size down. Ive always been a bit snug in St Bert's medium joggers but these were massive on me (all over but also the length was designed for someone 5 foot 6+ and swamped me as im 5 foot 3) so needed to go back. I havent ordered the size down as the quality wasnt as good or soft as previous joggers ive had in the cinched joggers and i didn't like them without the drawstring waist. They were very thick fabric and just felt chunky and mass produced. Please bring back the ones you used to make a few years ago (cinched with drawstrings and stars on) as all of my older ones now have holes in with loved use and i would love to replace them with the same; bringing in a petite option would be helpful too as your length sizing is just too long for me”

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Posted 6 months ago

“Watch out for the delivery and return charges! Also reduced my item further only 2 days after I bought it. A bit annoying but I do love my purchase so luckily don’t have to pay the £4.50 return charge!!”

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Posted 7 months ago

“Interesting styling and colours but the cut is no good for a woman with a waist, hips, or above B cup boobs. Fabric quality disappointing for the price tag. The sizing was all over the place - but that’s a universal problem now. A Small was like a Medium; an XS felt at least one size bigger. I doubt I’ll be back, sadly.”

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Posted 8 months ago

“A very stylish and colourful range of clothing.”

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Posted 9 months ago

“Sorry I do like st Bert’s but everything was too big and there was no option to select exchange rather than refund. Also felt the return postage was quite high.”

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Posted 9 months ago

“Colour was not as shown so misleading though nice fabric”

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Posted 10 months ago

“Gorgeous trousers but sadly having to return as they are too long for me. (5ft2) & unfortunately have to cover postage costs”

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Posted 11 months ago

Hi Tara, thank you for your lovely feedback on our trousers but sorry they are too long for you. We are bringing out a shorter length this Winter so bear with us! In the mean time, there are lots of gorgeous short sets (shorts with matching tops) coming out this Spring/Summer and suitable for all heights. Postage is free (and with free returns) on orders over £150.

Posted 11 months ago

“I am still awaiting deliveryso unable to review as Royal Mail are refusing to leave in my designated 'safe place' as not lockable. They are one of the worst couriers to use from experience of convenience.”

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Posted 1 year ago

We hope this has been resolved? If not please let us know at info@stberts.com We keep a close eye on our couriers as always want to try and ensure the best customer service. We are sorry you had an issue with your delivery on this occasion.

Posted 1 year ago

“I absolutely love the unique, relaxed style of St Berts and I am so happy with my purchase of my Rhonda co-ord set. However, I still feel the price point is high and one of the biggest issues is that I am never able to order all of the items I'd like in one purchase. Therefore, it costs multiple shippings and I never quite meet the free shippings and returns/exchange - which is set too high in my opinion compared to othet brands.”

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Posted 1 year ago

Hi there, thanks for your lovely feedback on our clothing. We are so sorry you have not been able to order all of the items you would like in one go. You should be able to! If you have ordered more than one item and one of your items is a pre-order, we will always cover that cost. Do let us know if this is the issue. Email us at info@stberts.com as we are keen to help!

Posted 11 months ago

“Disappointed that after I placed my first order I got an email saying I could save money off first order. Receiving it afterwards didn’t have much use - I emailed to ask if I could have amount refunded but still waiting on a reply. Clothing item is nice and came quickly so pleased with purchase.”

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Posted 1 year ago

Hi there, you should have received a welcome code before you placed your order. Sometimes it goes in to spam, apologies you did not receive it in time. Hopefully the has been resolved but if not please contact us on info@stberts.com and we will resolve this for you. Thanks!

Posted 1 year ago

“I bought this skirt in the sale, very decent price and looks great on, but the elastic in the waist isn’t secured and folds over itself making it quite uncomfortable to wear. I guess it’s cheaply made which is a shame because their products look good.”

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Posted 1 year ago

“Looks as nice as pictures on site. Shame the images on the site are all of women who have no curves. I'm a size 16/18 and the M/L fits me a lot better than I imagined. It fits me perfectly. I am thinking if slimmer it will look like the models seen( kinda swamped in it) Main concern is fabric advertised on site says 90% lambswool and 10% cashmere.. well the tag on the dress just says 90% wool and 10% cashmere. I've not experienced that with other lambswool items I have so- they're tagged as described on the site I ordered from. For that reason, had I of paid full price for the item, I would've sent back as near £200 dress so I feel that's misleading.”

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Posted 1 year ago

Hi Keshia, thank you for your feedback.The Dalida dress is made from 90% merino wool and 10% cashmere which is what is advertised on the site. We do not advertise it as lambswool. Merino wool is a beautifully soft and very specialist wool and that is why the dress is at a higher price point that some of the other wool products on our site. We are so please the dress fits you perfectly!

Posted 1 year ago

“Nice quality clothes BUT…..please put measurements on the web site. I bought trousers as they were described with the model 5’9” wearing a small. I’m 5.8 and the trousers barely reached my ankles. What a waste of my and st Bert’s time. Inside leg measurements Please.”

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Posted 1 year ago

“Hi there, I was really gutted when I had to return my blue sweat pants. Unfortunately they were just too long for me. Is there anyway you can introduce shorter lengths? Thanks”

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Posted 1 year ago

“Why can’t online shops put measurements on the site. Saying it’s an 8/10/12 is pointless saying the model is 5.9 and warring a small is useless Measuring is a no fool way to know if clothes have a chance of fitting. 3 stars as returns are simple.”

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Posted 1 year ago

We do have more detailed measurements on each product page than 8/10/12. If we have missed one please let us know and we will update it - agree annoying not to!

Posted 1 year ago

“The velor tracksuits are great! .. and want to purchase more in XS size trousers and S top - but all sold out !”

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Posted 1 year ago

“I ordered two items, a sweatshirt and pair of wide leg joggers, however although both described as the same colour (dress blue) when they arrived they were a different shade of the same colour blue so don't actually match. Disappointed.”

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Posted 1 year ago

“My first order from st Bert’s. Had my heart set on red track suit , advertised as poppy red but was bright orange upon arrival. Also a garment was missing. Contacted the company and they haven’t resolved the issue which is not great. Of the pieces I did get they were high quality and great fit.”

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Posted 1 year ago

St. Bert‘s is rated 4.8 based on 2,725 reviews