St. Bert‘s Reviews

Name: St. Bert‘s
Address: Unit 5, St. Helena Farm, St. Helena Lane, Plumpton Green, Unit 5, St. Helena Farm, St. Helena Lane, Plumpton Green, East Sussex
Rating: 4.80

4.8 Rating 2,725 Reviews

95 %

of reviewers recommend St. Bert‘s

4.8

Based on 2,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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St. Bert‘s 5 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your products are wonderful, cheerful and good quality. My children value the hand-me-downs. Your recent sale was great value. However, you need a Europoean hub to sell to Ireland so that your Irish customers do not have to pay VAT in two jurisdictions. Disclaimers on your website is not sufficient. Order not yet received.”

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Posted 1 year ago

Hi James - when our prices are quoted in Euros they are excluding tax. You will only be charged VAT once, which happens at delivery (along with any local duties). This is what we have written on our website regarding International Orders "For all International Orders we send either Royal Mail International Tracked and Signed or one of our preferred couriers. We send on a Delivered at Place (DAP) basis which means that the buyer is responsible for any taxes, duties and fees imposed by the destination country. There may well be delays at customs. The fees can be unpredictable and are the responsibility of the buyer." I am sorry if the message isn't clear enough - we will work on making this more prominent. We would love to have an Irish hub but it is not currently economically viable. Many apologies for the inconvenience.

Posted 1 year ago

“The pre order wait was just way too long. Quality of jumper is poor. Itchy against skin. Probably wouldn’t purchase again .”

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Posted 1 year ago

“Ordered for my daughter in law. Got a confirmation email and a 1st order 10%off email - bit late but I emailed the company hoping that they would offer 10% discount - they didn’t reply. Order arrived. Quality for price is ok but the sweater isn’t a sweater - it’s a long sleeved T shirt with stuck on decals. Overall, I’d have to be convinced to order from this company again.”

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Posted 1 year ago

“I love the colours and design of these products the sizing comes up large and I was disappointed in the returns procedure I had to pay both three ways. Initial postage, Returns and replacement in size that fits,Next is by far the best for ordering. The leggings don't stay up like other brands I would be very disappointed if I'd have paid full price. But looks fun colours and design and time will tell about the quality.”

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Posted 1 year ago

“I like the designs but would welcome more information on the website about sizing as the sweatshirt I ordered is short and I'm a pretty average 5 ft 6". The height of the model and / or length of garment would be useful. Also stock control isn't up to date. I also ordered a t-shirt only to get an email after the order had gone through to say it wasn't available. Someone could have contacted me to ask if I would like a different t-shirt. I haven't ordered an alternative as I don't want to pay postage again.”

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Posted 1 year ago

“Love the designs and colours from St Bert's. Before my first order, I phoned to check on the sizing. Helpful assistant but sadly I had to return all 4 items which were too big! (I take an 8 or 10 depending on the brand). Then of course I had to pay to return the items: that cost me over £11! Given the high prices of the clothing in the first place and my sizing advice I won't be ordering again which is disappointing because I simply adore the designs & colours.”

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Posted 1 year ago

“Love your product, size too big so waiting on new size. Disappointed I had to pay for my return, very unusual these days for online shopping , but do like your clothes”

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Posted 1 year ago

“Ordering and delivery are both good. I have however been in touch re my exchange using your support email address requesting a delay on delivery for the exchange however didn’t receive a response. I also object to paying for my return. With online shopping being such a prevalent way of shopping for retailers, I’m surprised that I’m being made to pay for this..”

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Posted 1 year ago

“Nice tracksuit, but the material was quite thin and not worth the price tag.”

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Posted 1 year ago

“Nice clothing items but for an expensive brand you would think they would pay for returns.”

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Posted 1 year ago

“I'm told the top looks great, but the one delivered wasn't the size ordered. You'll have a happy customer when that has been resolved.”

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Posted 1 year ago

“Wonderful Items but just such a pity so costly due to Brexit and the requirement to pay duty and taxes on arrival in Ireland. St. Bert's should investigate an EU distribution warehouse. But I do love the items!”

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Posted 1 year ago

“I recently had 3 items in my basket but when i checked out there was only 1 item (which i bought and am happy with). Partly my fault for not spotting the amount that i was paying (which was around £50 'too low', hence a big clue that 2 items had been removed) but I think it might be worth St Bert's checking how this happens as they are losing revenue?”

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Posted 1 year ago

“It would be helpful if St Bert’s stopped bombarding me with stuff after I made a purchase. Thanks”

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Posted 1 year ago

“Don’t k ow what I was expecting but happy enough after getting sweatshirt I sale don’t think I would pay full price Quality isn’t as I was expecting”

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Posted 1 year ago

“Ordered my products the material was good enough.I have been left with a pair of jogging pants minus the top.I ordered a xxl like the trousers but the top was huge the bottoms fit well size 18.xxl .Sent the top back for a smaller size through out packaging for the trousers.Posted and paid a return for the top.I was happy to change for xl but out of stock.These products are a bit overpriced for what you get and a suppose it’s the detail of colour.Not happy they did send the refund but no top out of stock.So for £120 am now stuck with a pair of trousers no matching top.Just simply out of stock.”

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Posted 2 years ago

“Nice top but very poor quality. Very thin cotton.”

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Posted 2 years ago

“Lovely clothing but no free returns policy, my jacket was too big so had to pay to return. No guarantee the smaller size would fit so requested a refund and won’t be ordering again.”

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Posted 2 years ago

“The parcel arrived on time at our hotel. It was a present for my wife. It is a nice item but she found that the quality from the top part to the one for bottom varies quite a lot, being the bottom part much thinner than the top one.”

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Posted 2 years ago

“Still haven’t received my order. The customs and VAT sent the price sky rocketing so sadly I can’t order from you again. Looking forward to my delivery though. It’s a real shame brexit hit retail like this.”

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Posted 2 years ago

St. Bert‘s is rated 4.8 based on 2,725 reviews