Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

4.7 Rating 58,209 Reviews

100 %

of reviewers recommend Start Rescue

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't actually used their services yet, so was surprised that the renewal price had increased nearly 25% Should have shopped around, must not try to make this mistake in future!😳”

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Posted 1 week ago

Hi Phil, thank you for leaving us a review. We value our returning customers, which is why we always include renewal savings, meaning that a returning customer will never pay more than a new customer for an equivalent policy. If you are unhappy with the price we offer at your next renewal, please don't hestitate to contact our Customer Services Team will endeavour to provide a competitive price. Best wishes, the Start Rescue Team,

Posted 5 days ago

“Never read them”

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Posted 1 week ago

Hi, thank you for leaving us a review. The invitation to review at this time is to give you the opportunity to provide feedback on the process of selecting and purchasing your cover with Start Rescue. Best wishes, the Start Rescue Team.

Posted 1 week ago

“My 1st quote was for £54+ when your quote came up it was for £67+ untill I ticked the box to pay excess of £40 Not best pleased”

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Posted 1 week ago

HI Eric, thank you for leaving us a review. We offer both policies with a £30 excess (only purchasable through comparison websites) and policies with no excess attached to provide a wider range of options for customers. Whilst policies with an excess have a lower premium, the £30 excess is payable on each callout before assistance can be arranged. Best wishes, the Start Rescue Team.

Posted 1 week ago

“No issues”

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Posted 1 month ago

Hi, thank you for leaving a review. We're pleased to learn you're satisfied with our service so far. Best wishes, the Start Rescue Team.

Posted 1 month ago

“Remind people before the annual renewal DD to avoid card issues. A year is too long to expect everything to work automatically. Make the App better, the features are extremely limited. You can’t update your card details in it.”

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Posted 1 month ago

Hi Elizabeth, thank you for leaving us a review. We always strive to notify our customers in good time of their renewal date, and our email quotation encourages customers to make sure their payment details are up to date if they wish their policy to renew automatically. Our app is used primarily for reporting a breakdown, but you can make amendments through the Customer Lounge section of our website. We will make sure to pass your feedback on for consideration. Best wishes, the Start Rescue Team.

Posted 1 month ago

“Never had call to use service”

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Posted 2 months ago

Hi Nigel, thank you leaving a review. While we hope that you are not misfortunate and break down, we hope having cover with Start Rescue provides peace of mind. Best wishes, the Start Rescue Team.

Posted 1 month ago

“Dissapointed it keeps going up every year even though I've never used you ever 7 or 8 years now maybe more you will know that,so don't even know how could you are yet”

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Posted 2 months ago

Hi Russell, thank you for your feedback. We value customer loyalty and always strive to provide a competitive price at renewal. If you are unsatisfied with the price when you receive your next renewal quote, please don't hesitate to contact our Customer Services Team. Best wishes, the Start Rescue Team.

Posted 1 month ago

“I had two operators come to restart my car, where the battery had gone flat. The first one got it going but as soon as it was turned off it would not start again so I had to call SR again. The second operator, as well as starting the car again, tested the level of power in the battery and it was virtually zero. If the first operator had had that tool I could have gone to Halfords in Botley before it was dark and I had to rush to get a new battery before Halfords closed. And the second operator said it would be open until 8pm and as it was it shut at 6pm on a Saturday. Apart from that both operators were pleasant.”

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Posted 2 months ago

Hi Heather, thank you for leaving us a review. As we use a wide network of vehicle recovery operatives and roadside technicians, the equipment that our operatives carry may vary. We are pleased to learn that you found both to be pleasant. If you would like to discuss your recent assistance with us further, please don't hesitate to get in touch with us. Best wishes the Start Rescue Team.

Posted 2 months ago

“Just joined from other due to price increase. Website easy to navigate. Unable to rate service as not used.”

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Posted 3 months ago

Hi Robert, thank you for leaving a review. We're pleased that you found it easy to navigate the website and purchase cover with us. Best wishes, the Start Rescue Team.

Posted 3 months ago

“I have taken this out for a second year but the same product was cheaper on line than just a renewal. Which is unsatisfactory”

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Posted 3 months ago

Hi Tina, thank you for taking the time to leave us a review. We're sorry to learn that you were unhappy with the renewal price you were offered. We automatically apply renewal savings to our existing customers. However, occasionally these provide less discount than promotional offers such as the one you used to purchase your new policy. If you aren't satisfied with your quote when your new policy comes up for renewal, please contact our team who will endeavour to provide a competitive renewal price. Best wishes, the Start Rescue Team.

Posted 3 months ago

“Only purchased a few days ago so cant really comment”

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Posted 3 months ago

Hi Dorothy, thank you for taking the time to leave a review. The invite for you to leave a review at this stage is based on how you found the purchasing experience, hopefully you will never need to use the service but if you are unfortunate enough to breakdown throughout your policy term then you will have another opportunity to leave a review based on the roadside service. Best wishes the Start Rescue Team.

Posted 3 months ago

“At around 10 am I reported a clutch failure and a service vehicle attended after an hour only to say the obvious and that a recovery vehicle was needed. We were on our way by around 1.45 pm and there was little info being provided while we waited.”

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Posted 3 months ago

Hi Peter, we're sorry to hear of your experience. If you would like to discuss your recent assistance further with us, please dont hesitate to contact us through the online contact form on the Contact Us page of our website. Best wishes, the Start Rescue Team.

Posted 3 months ago

“Easy to set up. Not had to use it yet.”

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Posted 3 months ago

Hi Vivien, thank you for taking the time to leave a review. We're happy to hear that you found it easy to set up your policy with us. Best wishes, the Start Rescue Team.

Posted 3 months ago

“Only just joined so difficult to rate the service until I require it ..which hopefully is never.”

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Posted 3 months ago

Hi Mr Jim Dawson, the invite for you to leave a review at this stage is based on how you found the purchasing experience, hopefully you will never need to use the service but if you are unfortunate enough to breakdown throughout your policy term then you will have another opportunity to leave a review based on the roadside service. Best wishes the Start Rescue Team.

Posted 3 months ago

“satisfied since Joining Start Rescue until January this year when I had need of the service that i paid for. I say service but in truth it did not exist and I had to resolve the problem Myself. Some idiot ran into my car and both cars ended up blocking a busy bus route in a major town and at rush hour Having requested help and explaining my predicament the understanding and help I received was Zilch. I renewed my policy in the hope that the same situation happening again should be very small on the basis that " Lightning never strikes in the same place twice" and that should I have need to call upon you again it will be a simple breakdown. after great consideration I decided to give you a second chance. I hope I do not regret it.”

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Posted 4 months ago

“Roadside rescue not the best on the roadside. Far as having the right scanner to read fault codes.”

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Posted 4 months ago

Hi, thank you for providing your feedback. While some of our vehicle recovery operators carry equipment to read fault codes, this is not mandatory across our network. Certain models of vehicle are restricted to specific equipment approved by the manufacturer. If you'd like to discuss this further with us, please don't hesitate to get in touch. Best wishes the Start Rescue Team.

Posted 4 months ago

“Can't comment as I've never had cause to use”

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Posted 4 months ago

“Just joined so little experience of them but easy to sign up with Start.”

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Posted 4 months ago

Hi Alan, thank you for your feedback. We're pleased to hear you found it easy to purchase your policy. Best wishes, the Start Rescue Team.

Posted 4 months ago

“The cover looks to be good but cannot set the app up using an iphone 14? evan asked at the apple shop.”

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Posted 4 months ago

Hi, we're sorry to hear you are having difficulty with the app. Please don't hesitate to contact us so we can assist you further in getting the app set up. Best wishes the Start Rescue Team.

Posted 4 months ago

“Can't really review. Have been a ember for a number of years but so far have not had cause to use service. Looks pretty simple on app should I require their services and have been competitively priced”

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Posted 5 months ago

Start Rescue is rated 4.7 based on 58,209 reviews