Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“The renewal was declined and I was given a link to the website which did not allow me to update the payment method. I tried phoning but gave up after being on hold for 15 minutes. Eventually Start phoned me.”

Helpful Report

Posted 4 years ago

Dear Mr Hatcher, we are sorry to see you experienced some difficulty in trying to update your card details. As I can see from your comments we called you back so we hope all has been resolved. If however there is anything else we can help with, please don't hesitate to contact a member of our customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Applied and money went immediately out of my account and no confirmation email! 2 phone calls and a live chat later still nothing... but they have managed to send me a review email :)))”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you, sometimes our emails can be redirected to the spam or junk folders. We ask that you please check these folders, and if you have still been unable to locate your email then please contact us so we can look into this further for you. Therefore please don’t hesitate to contact a member of the customer services team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“The sales service i found was very helpful. I hope the rescue service is as good.”

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Posted 4 years ago

“Whilst I am satisfied so far You must accept that this somethong I hope I never need to use . So until I do I cannot give a true answer. So lets hope this continues !!!!”

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Posted 4 years ago

“Why do you have to automatically put the price up and take payment with out my consent. If your going to increase policy price , at least have the courtesy to phone me and discuss please !”

Helpful Report

Posted 4 years ago

Dear Mr Fry, we are sorry to find your comments, We would like to look into this further as we always ensure we inform our customers of their renewal premium well in advance, therefore please don't hesitate to contact a member of the customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“GDPR prohibits unsolicited e-mails and phone calls so was I pestered by so many messages? Documents sent had wrong registeation number. Nobody bothered to call me back after online request. Very shoddy.”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, Thank you for bringing your concerns to our attention, we are very sorry to hear about your experience with us. At startrescue.co.uk we value all customer feedback and we would welcome the opportunity to discuss this in more detail. Therefore please don't hesitate to contact a member of our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“When I saw the Which report on car rescue I was impressed, particularly when compared with the R.A.C both in terms of cost and quality of service”

Helpful Report

Posted 4 years ago

“Really hard to sort out changing payment details online”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry for any difficulties you have encountered, we hope all has been resolved, however if you need any assistance at all then please don't hesitate to contact a member of the customer services team who would be happy to assist you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Was very difficult to renew cover”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry for any difficulties you have encountered, we hope all has been resolved, however if you need any assistance at all then please don't hesitate to contact a member of the customer services team who would be happy to assist you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“My annual premium has risen nearly £20 to £52 if I had cancelled and renewed according to the website I would have paid £38 also I have contacted Start Rescue and as yet have had no reply needless to say I am not very happy”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, although its most likely the case that you vehicle has gone into the next age category resulting in a higher premium this year. therefore to clarify this we would be grateful if you could contact a member of the Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I feel I should have had a email at least 2 weeks before the renewal date .”

Helpful Report

Posted 4 years ago

Dear Mr Knight, please be advised we remind all customers of their renewal 30 days prior to the policy renewal date, If however on this occasion you feel this has not happened then please don't hesitate to contact us so we can investigate this further. Our customer service department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“price under comparison site was £7.75 cheaper but you would not honour this and as an elderly lady that would have meant a lot I did take out the insurance because I was too tired to do otherwise”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments, without looking into your policy we are unable to confirm as to why you were able to find it cheaper online, in order for us to investigate this further please do not hesitate to contact our customer service department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Cannot log in however hard I try. Message says ‘session expired’ every time I have changed password but still the same I cannot view any docs”

Helpful Report

Posted 4 years ago

Dear Mrs Bower, we are sorry to see you are having difficulties. In order for us to try and help you determine what the problem is we ask that you contact us. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I did not opt for automatic renewal, nor do I want Start to hold my credit card details.”

Helpful Report

Posted 4 years ago

Dear Mr Lai, we are sorry to find your comments. In order for us to look into this further we require to speak to you via the telephone and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we

Posted 4 years ago

“I have not used the service so cannot review that but my review reflects the ridiculous price increase. I'm not happy but right now I am not able to shop around and get a better deal so will have to roll with the auto renewal this year however I would be recomending Start rescue to friends anymore. Not a happy customer really.”

Helpful Report

Posted 4 years ago

Dear Mr Hodges, we are sorry to find your comments. Please be advised our policies are priced based on the age of the vehicle, it may be the case that this year your vehicle has entered the next age category, please see a list of our age categorises, 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. We would also like this opportunity to remind you that we always reward our loyal customers by ensuring they pay less at the renewal stage than if you took out a new policy with us. If you would like any further clarification on any of the above then please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 4 years ago

“Tried to pay online which was acceptable then 2 days before the policy starts I got an email stating my card was out of date......how could it have been when I inputted the details??? Ended up having to phone to renew”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments, and for any inconvenience caused when trying to renew your policy. We would be grateful if you could contact us so we can look into this further. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Plenty of notice of renewal advising that it had gone up 45%!! Emailed and asked for a revised quote given had cover for 3 years and no claims. Got an answer on the renewal date, took £9.00 off.”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, Please be advised there could be a few reasons why your policy has gone up this year, if you would like further clarification on this then please do not hesitate to contact us. We always reward our loyal customers by ensuring they pay less at renewal than what you would for a new policy, however we are glad to see on this occasion we were able to reduce your quote further for you. if you have any further questions or queries then please contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Cheap but poor service when you call them out. My only single experience was I waited over 4 hours after initially being told less than 1 hour. I was then put on a truck and taken home as they could fix it!”

Helpful Report

Posted 5 years ago

Dear Mr Johnson we are sorry to find your comments. We always aims to have a recovery operator with customers in 60 minutes,, however this does depend on local circumstances in the area and traffic. We are sorry on the occasion that you broke down this did not occur, and only hope it was explained to you as to why you had to wait the time you did. If however you would like this investigated further then please don’t hesitate to contact a member of the customer services team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I cancelled this”

Helpful Report

Posted 5 years ago

“Renewal information never received via email and I only got a text 14 days ago otherwise I wouldnt have known. I even tried resetting my password, but that link never came through. I therefore have no way of accessing my account online. Perhaps posting renewals like you used to would be helpful”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you, sometimes our emails can be redirected to the spam or junk folders. We ask that you please check these folders, and if you have still been unable to locate your emails then please contact us so we can look into this further, and also for us to check that we hold the correct email address for you. Therefore please don’t hesitate to contact a member of the customer services team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

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