Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“I only renewed as it was not obvious on the website how to cancel and I didn’t have time to phone.”

Posted 3 years ago

Dear Helen, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded, providing no claims have been made. Our Customer Service Department is open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Easy to apply”

Helpful Report

Posted 3 years ago

“I have had nearly £50 taken out of my bank without my authorisation making me overdrawn and unable to pay my rent, I have requested a refund!”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Although am willing to keep my breakdown service I didn't ask for it to be renewed automatically, this is extremely annoying and don't know why some companies think it's ok to do this.”

Helpful Report

Posted 3 years ago

Dear Donovan, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this can be disabled for the following year. Alternatively you can opt-out of this in your customer lounge under the Automatic Renewal Protection tab. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Apalling customer service. Refused to answer my request to send hard copy of plan. Repeatedly asked for hard copy. Failed to respond. Made formal complaint. Failed to respond. Asked for my money back. Failed to respond. AVOID THIS JOKE ORGANISATION. Would like to give ZERO stars. You've been warned.”

Helpful Report

Posted 3 years ago

Dear Yazz, we're sorry to find your comments. In order to look into why you haven't received your policy documents, and to check that your contact details are correct, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Just re joined called the other day got my daughter covered on her car asked if she had legal protection like me was told I don’t have it anymore see small print this is very poor if I had a crash I would be in big trouble you should have told me we will be leaving you next June and July”

Helpful Report

Posted 3 years ago

Dear Paul, we're sorry to find your comments. Unfortunately due to a change in legislation we are unable to provide Legal Protection on any of our policies. More information on this can be found in the Main Changes document in their Customer Lounge and a copy of can also be found in your Policy Documentation. We are in the process of investigating alternatives. If you have further questions or queries, please don't hesitate to contact our Customer Services Department. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Been using Start Rescue for a few years and always had reminder emails of the policy auto-renewing, until this year when not a word until after the policy had auto-renewed. I no longer have the vehicle so would have stopped the renewal. Sharp practice....I’m going elsewhere for future needs.”

Helpful Report

Posted 3 years ago

Dear Mr Nazer, please be advised that we send your renewal quote via email 30 days before your renewal is due. If you would still like to cancel your policy, please don't hesitate to contact our Customer Services Department on 01206 655 000 Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Worst company I have ever used. don't want to help you at all. would not recommend to anyone look at other places not these. Got a flat tyre and they did not want to know I needed to be towed home and they wanted to charge me £250. was acting clever on the phone which I did not like, I thought it was extremely rude. DO NOT USE THIS COMPANY!!!!!!!”

Helpful Report

Posted 3 years ago

Dear Miss Hall, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Breakdown Department where you can speak to a Supervisor anytime that's convenient for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“The communication for re-booking came through very late and contained no detail of the level and amount of cover available. When I had ascertained this vital information I tried to re-book but your website would not accept my payment. After another half hour had passed I eventually received a call from you which involved listening to all the boring guff I had already read on your website. As a result what should be a simple process ended up taking well over an hour. Do you have to make it so difficult to be your customer?”

Helpful Report

Posted 3 years ago

Dear Mr White, we're sorry to find your comments. To confirm, we always send your Renewal Quote 30 days before your renewal is due. Within this quote is a link to log into your Customer Lounge where you can view, amend and renew your policy. If you did not receive this communication, we would like the opportunity to look into this and would be grateful if you could contact a member of our Customer Service team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 3 years ago

“I saw the offers for Start Rescue on my blue light card and thought it was good value so went on to the app on my iphone and entered my registration ad signed up. It wasn't until I got the policy it said that campervans were not covered. This is crazy it like saying my van is covered except when carry a certain product in the back. It's mechanically exactly the same as a standard VW transporter which you do cover? Your customer service was excellent in cancelling the policy but you need to be more upfront with these conditions before purchase?”

Helpful Report

Posted 3 years ago

Dear Mr Allen, we're sorry to find your comments. To confirm, our policy Terms and Conditions are available on our website even before your make a purchase. Unfortunately we are unable to cover campervans on any of our policies. If you have further questions or queries, please don't hesitate to contact our Customer Services Department. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“5* not had to use the breakdown service as of yet. That's when I'll get a better idea of how good they are. They talk the talk but can they deliver what they promise. Time will tell”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, Thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. Best wishes, the startrescue.co.uk team.

Posted 3 years ago

“These people are scammers. I once had cover with them. I didn't need it as I sold my car and I let it lapse. Then, some time later, they took nearly £90 from my bank account when I hadn't asked for any further cover.”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“They took my money without warning me. I won't renew next year that's for sure.”

Helpful Report

Posted 3 years ago

Dear Mr Cecil, we're sorry to find your comments. To confirm, we always send a renewal notice via email 30 days before your renewal is due. If you would like to cancel your policy, please contact our Customer Services Department so that this can be arranged for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Paid Onlinecover for Taxi. No email, nothing. I had to fone for documents to be told. No Taxis allowed? Now waiting for refund. Poor, poor call.”

Helpful Report

Posted 3 years ago

Dear Mr Lilly, we're sorry to find your comments. To confirm, we are unable to cover any kind of hire car or taxi on any of our policies. This is stated in our policy Terms and Conditions which is available to view and download before you purchase a policy via our website startrescue.co.uk. With best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Took 52 hours to recover my car back to my home address. Waiting 3.50 hrs for initial road side collection. Dropped at M1 services waited an hour for replacement breakdown truck. Offered a hotel overnight when I was 60 miles from home. Took my car and provided a taxi to take me home once I insisted on it. Call centre appeared to have only two staff working as my case was locked by a colleague and couldn't be accessed. Car was taken for storage at 7pm on weds eve and returned 4pm on Friday afternoon. Missed a slot at my garage so unable to use car over weekend or following week for work. Really poor service, I've just auto renewed - 1st call in 4 odd years for assistances. Going to try to cancel this coming years cover .”

Helpful Report

Posted 3 years ago

Dear Mr Thomas, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Breakdown Department where you can speak to a Supervisor anytime that's convenient for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Charged without any notification”

Helpful Report

Posted 3 years ago

Dear Mr Haigh, for clarity all policies are set to process the renewal payment up to 2 days prior to the renewal date. This is stated within the renewal quote email which is sent 30 days before the renewal date. If for any reason you have not received your renewal quote, we would like the opportunity to look into this and would be grateful if you could contact a member of our Customer Service team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 3 years ago

“Took ages, couldnt click on the payment method tab, had to try several times by restarting whixh meant entering all details again”

Helpful Report

Posted 3 years ago

Dear Miss Saunderson, we are sorry to find your comments. To confirm, we haven't experienced any issues with our renewal system recently, however we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“I received email about renewal, price had gone up 50%, you said it was a good deal, I checked online and its a terrible high price compared to other 5 star defecto rated cover. I sent a message to your contact us address telling you NOT to renew, but the message to your customer service address (checked and correct) bounced back as unknown??? So I'd like my money backASAP.”

Helpful Report

Posted 3 years ago

Dear Mr James, we're sorry to find your comments. To confirm, all of our renewal prices contain a loyalty saving to reward our loyal customers. If you are unhappy with your renewal price or would like to amend your policy, our Customer Services Department is open 7 days a week to discuss this with you. There are many ways of contacting us, including telephone, email and our Live Chat service on our website. You can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Your admin. is rubbish. I'm still waiting for policy docs. supposedly attached to your email of 2 May. I previously tried to advise you of a change in debit card details only to discover that your 'system' couldn't cope. Communication is a 2-way process. Don't erect barriers!”

Helpful Report

Posted 3 years ago

Dear Mr Cross, we're sorry to find your comments. To confirm, your policy documents are available to view and download in your Customer Lounge on the startrescue.co.uk website as soon as you purchase your policy. If you are experiencing trouble with your policy, to confirm our Customer Services Department is open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“I have spent days trying to renew my policy after my card expired. I received a call from you reminding me, but the caller failed to mention that the renewal system was not working and I could not renew on line. It was a total waste of time and I'm very disappointed in this lack of service.”

Helpful Report

Posted 3 years ago

Dear Mr Robinson, we are sorry to find your comments. To confirm, we haven't experienced any issues with our renewal system recently, however we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

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