Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

4.7 Rating 58,229 Reviews

100 %

of reviewers recommend Start Rescue

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“But surprised at the £60 odd for my 11 year old Vauxhall Corsa & only £28 for my husband's 4 year old Qashqai, must shop around next time!!”

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Posted 1 year ago

Hi Elaine, we attempted to contact you today to discuss your review, however we were unable to make contact with you. If you would like to discuss your premiums further then please don't hesitate to contact us, one of our Customer Service Representatives will be more than happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 1 year ago

“Easy to renew on line. In the past year had two call-outs first was within one hour but second one took over one and half hours.I had to call to see what was happening.Good job done but rather a long wait.”

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Posted 1 year ago

“Very disappointed how much it's gone up compared to last year. Percentage wise it's a big hike.”

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Posted 1 year ago

Hi Andrew, thank you for your time on the phone the other day with one of our Customer Service representatives, they explained the reason for the increase in premium this year, and mentioned that we will be applying a further discount to your policy next year. Best wishes the Start Rescue Team.

Posted 1 year ago

“Phone answered promptly”

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Posted 1 year ago

“Only just signed up yesterday and based this on reviews and which? recommendations. As constructive feed back i would say the website and app are very basic and perhaps need to be developed to be more user friendly.”

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Posted 1 year ago

Hi Pritesh, thank you for taking the time to comment and leave a review, we are always reviewing the Start Rescue app and website to ensure it is user friendly for our customers, our app allows you to report a breakdown in six easy steps, however we always welcome customer feedback and will pass your comments onto our Web development team to take into consideration for any future development. Best wishes the Start Rescue Team.

Posted 1 year ago

“I can't comment or judge at this early stage of starting my policy with Start-Rescue, but the application process and cost of the plan I took is quite competitive in the current marketplace, which I hope Start will live up to its current reputation -- i.e. when I come to need your services.”

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Posted 1 year ago

“As a new member, I am concerned about the lack of easy documentation like a credit card size ID needed when contacting the company for service or any other requirements.”

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Posted 1 year ago

Hi Robin, thank you for taking the time to comment and leave a review. We will take your feedback on board, and consider business cards for the future. In the event of a breakdown you can request assistance via the app, or by contacting our 24 hour rescue line on 01206 785999. You can also log into your Customer Lounge via the startrescue.co.uk website, your policy documents are located in your online Customer Lounge. Simply log in, select the policy and click on the ‘View Your Current Documents’ tile. You can download the documents or if you would prefer them to be sent to your registered email address, click the ‘email documents’ tile. Best wishes the Start Rescue team.

Posted 1 year ago

“You cant change vehicle cover midway the policy”

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Posted 1 year ago

Hi Anton, thank you for your feedback. You are correct in that you are unable to change from vehicle to personal cover midway through a policy, you do have the option of starting a new policy from the time the current policy expires. If you would like us to look into your policy and the possibility of taking out a personal cover then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 1 year ago

“Substantial price increase!”

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Posted 1 year ago

Hi, thank you for taking the time to comment and leave a review, renewing customers always receive a renewal savings that's applied to their quote, ensuring you pay less than a new customer for a like for like quote, however if you are unhappy with your quote then we always welcome customers to get in touch, we will always see if there is anything further we can do for you. Best wishes the Start Rescue team.

Posted 1 year ago

“So this is a mixed review. Having used START a couple of times, the outcomes were hugely different. On the first occasion it was a swift response within 40 minutes and I was satisfied with the service. The recent rescue however was a very different experience. A catalogue of errors and lack of communication led to a 5hr plus wait, and a missed event at my end costing me £100. Sadly not the review I'd like to have written. I have recently renewed on the hope that this was a one off.”

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Posted 1 year ago

“I can only give 3 stars as I have never haad the misfortune to use START RESCUE in the 12 or so years I have been using them, so really it's an unknown value”

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Posted 1 year ago

“Looking forward to a great experience with Start Rescue. Start Rescue have had glowing report and endorsed by "Which", one hopes that they can maintained the service when and if I sanction a rescue.”

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Posted 1 year ago

“How can I review when we have just started ask me in 6 months”

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Posted 1 year ago

“I signed up to Start Rescue yesterday and you're already asking for a review. Okay, signing up was straight forward over the internet and the price looked competitive.”

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Posted 1 year ago

“Fortunately never had a breakdown”

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Posted 1 year ago

“Hard to rate really as not had to use the service (hopefully won't have to in the future). The online renewal was nice and easy, not a lot else I can say. "The proof is in the pudding" as we say here, if and when I need your service. Watch out for my review then 👍”

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Posted 1 year ago

“I've used simpler web sites but got it done. The layout is too busy. Keep it simple.”

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Posted 1 year ago

“Review request received hours after policy started, so this is a review of taking out a policy. This was fine, my annoyance was that it appears the start date will be the day the policy is applied for until you get to the final page of the application. I waited until the day I needed the policy to start and then found out that the earliest start time is 24 hours after taking out the policy. Start Rescue - why not make this work like other insurances - e.g. car and home - where the start date is selected someone near the start of the order process?”

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Posted 1 year ago

“Impressed by the reviews from customers who have already experienced breakdowns. Really hoping to feel safer and in good hands if I should need help.”

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Posted 1 year ago

“Not v helpful in finding a local garage when breakdown occurs”

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Posted 1 year ago

Hi Simon, we're sorry to find your comments, in order for us to investigate we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 1 year ago

Start Rescue is rated 4.7 based on 58,229 reviews