Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Been with them for years, never made a claim so far and yet nearly doubled premium this year. Not impressed.”

Posted 3 years ago

Dear Neil, we're sorry to see your renewal price has increased. To confirm, our premiums are based on the age of the vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into a new age bracket, this will result in your premium increasing. If you are unhappy with your renewal price, we may be able to look into this for you, if you contact our Customer Service Team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 3 years ago

“Been a customer for 5y. Price online cheaper than auto renewal. Customer Services could not match the online price so had to cancel my policy and renew. Unnecessary admin work for both SR and myself. I have needed a call out twice over the years and was impressed with the process, time to arrive and the engineer.”

Helpful Report

Posted 3 years ago

“Had to try about 3 different bank cards. Could not renew and the next day was finally able to renew even though the website kept saying there was an error and I should try a different card. Almost lost a customer due to the poor service.”

Helpful Report

Posted 3 years ago

Dear David, we are sorry to find your comments. To confirm, we haven't experienced any issues with our renewal system recently, however we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“My policy should have renewed automatically but didn’t the reason given was that my credit card on the system had expired in Jan 2019. I asked how had payment been taken in July 19 and 20 using this card?”

Helpful Report

Posted 3 years ago

Dear Mrs Wilson, we're sorry to find your comments. Please be advised that sometimes your bank can approve the payment if your account is still active. To confirm, we always send an email advising that your card has expired on the policy 31 days before the renewal is due. Additionally, your card details can be updated online in your Customer Lounge or over the telephone with our Customer Services Department. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“They didn't give me the chance to change my contract to a simpler and cheaper one. Just took my money and asked for a review.”

Helpful Report

Posted 3 years ago

Dear Mrs Izbicki, please be advised that we send your renewal quote via email 30 days before your renewal is due. If you want to amend your renewal quote, this can be done online in your Customer Lounge or over the telephone with our Customer Services Department. If you still would like to amend your policy, please don't hesitate to contact our Customer Services Department on 01206 655 000 Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Absolutely disgusted that you have increased your prices by 10%, was told because of the current climate. People have not been using their cars, but you have still had money and not had to pay for many call outs. This price increase is way above inflation, you should be ashamed of yourselves”

Helpful Report

Posted 3 years ago

“I received an email from you, saying RENEW YOUR BREAKDOWN COVER YOUR POLICY WITH US HAS EXPIRED So I did ? ------------------------------- Then I realised it was not due to expire till the 10th of October 2021 No822751 Something wrong with your computer ! or is it a new way of making money. Wasting my time and live chat Makes me very wary of renewing when the time comes ps why doe's it have Rate Start Rescue out of 5. TWICE”

Helpful Report

Posted 3 years ago

Dear Mr Boggett, we're sorry to find your comments. We believe them email you received to be in relation to a previous policy with us. We apologise for any confusion caused. If you have any further questions or queries, please don't hesitate to contact our Customer Services Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“The new automatic renewal with a 15% annual increase again is even more annoying this year and it's quite hard to get through to opt out. Cheaper if you can then shop around. And they are certainly keen to find loopholes in your policy so they don't need to provide a service”

Helpful Report

Posted 3 years ago

Dear Mr Mabbott, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. To confirm, you can opt out of Automatic Renewal at anytime by logging into your Customer Lounge or contacting our Customer Services Department. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“When Iwas filling out forms I had to search for ref numbers or account numbers or email address, so i had to change pages, and then it said TIME OUT session cancelled, so i wasted a lot of time re logging in, then I could not find my Green card download, so I had to go to your Chat, and then the Lady fixed the problem.”

Helpful Report

Posted 3 years ago

Dear Mr Ractliffe, we're sorry to see you had trouble with our website. As a reminder, our Customer Services Department is open 7 days a week and is available to assist over the telephone. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Dissapointed that the policy has increased in price by 30%”

Helpful Report

Posted 3 years ago

Dear Mr White, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Not great price. 2star cover was more expensive than other company's and last years price.”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Seeing as I only applied on Thursday 17 June and my membership is not due to start until 18 June I am finding it difficult to say anything constructive!!”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, Thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. Best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Quite expensive”

Helpful Report

Posted 3 years ago

“Will be looking around to leave as you are certainly not rewarding loyalty !!! just increasing cost to at renewal.”

Helpful Report

Posted 3 years ago

Dear Mr Self, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Sent email stating renewal price was special and lowest since I was a long standing valued customer. Phoned as had to haggle it down. You need to look after existing customers and not have them jump through hoops to get the correct price.”

Helpful Report

Posted 4 years ago

Dear Mr Styles, we are sorry to see that you are unhappy with your renewal price. To confirm, we always include a renewal saving to our renewal quotes in order to reward our loyal customers. Our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. Please don't hesitate to contact a member of our Customer Services Team if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“A. I don’t wish my CC details to be held for renewal. B. I telephoned to renew my Startrescue plan 5 days before it was due. I payed by CC and payment failed, when at the same time I paid my Tax & Ins with same CC and payment was taken. C. I had to recall Startrescue to do it again? Having been with Startrescue for 4-5 years with 2 vehicles having never used it once yet. I hope if i do need to use the service it will be better than what I have experienced this week.”

Helpful Report

Posted 4 years ago

Dear Mr Hills, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Services Department where you can speak to a Supervisor anytime that's convenient for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Received confusing messages about about renewal of annual fee. StartRescue reported incorrect information about credit card expiry dates. Subsequent E mails and phone calls not very helpful.”

Helpful Report

Posted 4 years ago

Dear Mr Murray, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Didn’t help me much when I telephoned”

Helpful Report

Posted 4 years ago

Dear Miss Addiscott, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I have been a customer of Start Rescue for several years and have never made a claim. Currently I have three cars on cover, two under this policy and one under another policy. So, I was not impressed to see my renewal quote had risen from £76 to £92.34 this year, an increase of 21.5%! Having made no claims, and in times of near-zero inflation, what justification is there for an increase like that? Upon disputing this increase, my renewal quote was amended to £82.62 (8.75% more than last year). I did not have time to shop around and so I accepted this revised quote and renewed with Start Rescue once more. But this will be the last time. I shall move all three cars to another breakdown cover provider before their next renewals become due. Pure greed on the part of Start Rescue has lost a loyal customer. I can't understand why insurance companies treat their repeat customers this way? We are not stupid! 21.5% of nothing is nothing, which is what Start Rescue will collect from me in premiums in future. Well done - whichever marketing genius came up with that one!”

Helpful Report

Posted 4 years ago

Dear Mr Parker, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“My premium last year was £31.90 and ths year it is £40.49 ...... that is a massive 27% increase !!! A massive increase like this is despite COVID which would have meant far less traffic on the road. We accepted this years premium as we were in a rush to get our Breakdown cover active but if this sort of rake in happens next year , I will be looking for a new Breakdown Company !!”

Helpful Report

Posted 4 years ago

Dear Mr Dennis, We are sorry to find your comments, please be advised that we always reward our loyal customers by applying a loyalty saving at the point of renewal. If however you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

Start Rescue Reviews