Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

4.7 Rating 58,229 Reviews

100 %

of reviewers recommend Start Rescue

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The admin charge is soooo high”

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Posted 5 months ago

“I onlytook out this policy a few days ago so it is impossible to have an opinion. I just hope that if I need help in the future that you will be as good as you say you are.”

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Posted 5 months ago

“I have been with yourselves for two years and received my renewal quote which was a significant increase. Mainly driven by the admin fee being more than the actual policy Upon looking at other providers, I found the exact same cover for £20 cheaper so have had to cancel my renewal, and then take out a new policy. Not great and doesn't really make customers feel valued and that you want to retain existing customers.”

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Posted 6 months ago

Hi Jim, thank you for your feedback. We have attempted to contact you this week via the phone to discuss your comments, however we have been unsuccessful in making contact with you. We would like to assure you that the admin fee is included within the price, not in addition to. As we are keen to discuss the new policy you have purchased with Start Rescue to clarify the difference in premium and answer your concerns in relation to your renewal premium, our Team will shortly be sending you an email where we will be able to detail that your renewal premium that was offered was cheaper than last year, and the reason you have found the same cover for £20 cheaper is due to the policy having a £30 excess which will need to be paid each time assistance is needed. Best wishes the Start Rescue Team.

Posted 5 months ago

“I'm just trying to log in”

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Posted 6 months ago

“I am a new member and, of course, I haven't had to call you out. So, it is too early to be commenting on your effectiveness. Hopefully, I may never have to call upon you! So, here's hoping!!”

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Posted 6 months ago

“just joined hope I don't need them so just 3 stars for now.”

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Posted 6 months ago

“qwertyuiop”

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Posted 6 months ago

“I have not use the service since I have signed up over two years ago. So I can't really say about their service quality.”

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Posted 7 months ago

“Never used you but the price keeps going up every year”

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Posted 7 months ago

Hi, please don't hesitate to get in touch so we can look into your renewal quotes year on year to understand your premiums better. Best wishes the Start Rescue Team.

Posted 6 months ago

“Renewal quote was too high. Shopped around and found several better quotes. Start rescue were unable to match the cheaper quotes but did give a discount. I've stayed with start rescue because of tenure. Would be easier all round if you renewed at the best quote. This saves me phoning around and your admin team having to take unnecessary phone calls.”

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Posted 7 months ago

Hi, we're pleased to hear you have continued with Start Rescue, please be assured we like to reward loyalty, that's why each year we include renewal savings at the point of renewal, meaning you will always pay less than a new customer for a like for like product. If however you are dissatisfied with the renewal quote then we always welcome customers to contact us so we can look into your quote further if need be. Best wishes the Start Rescue Team.

Posted 6 months ago

“It’s quite hard to review the service I had paid for as fortunately ive not had to use the breakdown/recovery yet. But what I will say is that the whole process of setting it up has gone well and it gives me piece of mind when travelling.”

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Posted 7 months ago

“Unable to review at present policy not started and obviously never used.”

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Posted 7 months ago

“Took payment 2 days before renewal,”

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Posted 8 months ago

Hi Denis, we attempt to take payment up to two days prior to the renewal date and advise this in our renewal confirmation email, this is because if a customers payment fails, Start Rescue have the opportunity to make customers aware before their policy expires and to ensure they are not left without breakdown cover. We hope this provides some clarity on our processes, if we can be of any further assistance please do not hesitate to contact us. Best wishes the Start Rescue Team.

Posted 7 months ago

“I found buying the policy complex. firstly i tried talking to one of your sales people but he/we could not get my credit card to work. Then I bought via on-line. Fortunately the card worked!”

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Posted 8 months ago

Hi Roger, we're sorry you found the purchasing of a policy complex, we will be sure to look into why you were unable to proceed and purchase the policy with our Customer Service Representative. If we can be of any other assistance to you then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 8 months ago

“As my cover hasn't even started yet how can I possibly review you.”

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Posted 8 months ago

“I suppose the only review that matters is what happens if you breakdown. Signing up was very simple”

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Posted 8 months ago

“Having only just joined, I obviously can’t give an opinion as to the breakdown service. I can however say that getting a quote and joining were pain free and hope that if I do ever need to use the service, it will be just as efficient. I will let you know.”

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Posted 9 months ago

“I cannot access the customer lounge so I've got off to a very bad start!”

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Posted 9 months ago

Hi Ian, thank you for your time on the phone earlier, we we're calling to assist you in gaining access to the Customer Lounge, we understand you were busy at the time and will contact us later on today. Best wishes the Start Rescue Team.

Posted 9 months ago

“I only joined yesterday with effect from Monday 24th, so stupid to ask!”

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Posted 9 months ago

“Increased cost by more than 13%”

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Posted 10 months ago

Start Rescue is rated 4.7 based on 58,229 reviews