Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Wants to charge existing customers £8 more than new customers.”

Posted 2 years ago

Hi Godfrey, we have attempted to contact you today to discuss your review. We would like to confirm that existing customers don't pay more than a new customer for a like for like policy, we are keen to discuss your policy with you further, therefore please don't hesitate to contact us, one of our Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Took out a first time policy, and was disappointed that I was unable to register my account as the website did not provide a way of getting a password, this was sorted after a phone call when I was sent a link to create a password. I then tried to download the application which did not work as the app software was not suitable for the latest version of Android. Another phone call this time there was no solution, they would need to talk with the software developers and get back to me in a few days time. I await with anticipation and hope.”

Helpful Report

Posted 2 years ago

Hi Paul, when you take a policy out with startrescue a welcome email is automatically sent which includes your temporary password, this needs to be entered first to allow you to change the password to one of your choosing. We are sorry for any inconvenience caused in relation to the app, our app was undergoing a refresh, however this is now available for customers to download again. We hope we have provided you with some clarification, if however there is anything further we can assist you with then please don't hesitate to get in touch, one of our friendly Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I've bought the service, but before cover has even started I'm being asked to review it. Bizarre. How can I do that?”

Helpful Report

Posted 2 years ago

Hi Keith, we would like to reassure you that the invite to leave a review at this stage is based on how you have found the general service so far. If you experience a breakdown in the future then you will have another opportunity to review us based on the roadside assistance. We hope this has provided you with some clarification, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Only signed up yesterday and cover doesn't start for a couple of weeks - so no idea yet.”

Helpful Report

Posted 2 years ago

“Have not had a breakdown yet so cannot comment on this was a loyal customer for a year with no call-out on renewal did not get any discount hence the 2 stars”

Helpful Report

Posted 2 years ago

Hi Anthony, thank you for taking the time to comment and leave a review. We would like to assure you that we always reward customer loyalty by applying a renal savings at the renewal stage, this ensures that you pay less than a new customer for a like for like policy. We can see you contacted us and one of our Customer Service Representatives offered you a further saving, however from our records this renewal did not go ahead. We have tried contacting you today to discuss your options further, however we were unsuccessful in getting through to you, therefore please do not hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Asking for review before cover started ???”

Helpful Report

Posted 2 years ago

“I am unable to rate this at the moment until I have a breakdown and then I will see how good the service is.”

Helpful Report

Posted 2 years ago

“far too expensive. Unfortunately, I'm on hols in a few days and have no choice Not happy, you have doubled my premium. Ridiculous.”

Helpful Report

Posted 2 years ago

Hi Harry, thank you for taking the time to comment and leave a review, we can see you have since contacted us where we explained the reason for you increase in premium this year is due to the age of your vehicle, we were also able to lower your renewal price even further and you have since renewed with us. We hope we were able to provide you with some clarification, if however there is anything further we can help you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Although we have renewed this year we were not happy with the service during a call out, we had put 4 new tyres on the car a couple of months before. We were in Southsea when we got a puncture, called recovery and when the driver came he simply drove the car off the hotel car park onto the low loaded and took us to the tyre shop here we had to purchase a new tyre due to the repair man driving on a flat tyre even though there was a puncture repair kit in the boot. This cost me £100 not good, and then you put up my renewal by £6 to £40, not happy.”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for getting in touch, we're sorry to hear of your experience, we have passed your comments to our Customer Services Team who will be in touch in due course. We would like to clarify that the reason your premium increase this year is due to your vehicle going into the next age category. However please be assured we always reward customer loyalty by ensuring you pay less than a new customer for a like for like quote. We hope we have provided some clarify, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Unnecessary “negotiation” process. Why not offer reasonable price from the start?”

Helpful Report

Posted 2 years ago

Hi David, we're sorry to find your comments, we would like to assure you that we always reward loyalty by applying a renewal savings, ensuring you pay less at renewal than a new customer, for a like for like policy. However we always welcome customers to get in touch if they are dissatisfied with their quote, we will always see if their is anything further we can do. We can see on this occasion, and as you mentioned, we were able to apply a further savings. If however there is anything else we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“increased charges but not 12 months cover, asked why , no answer as yet”

Helpful Report

Posted 2 years ago

Hi Terence, thank you for taking the time to comment and leave a review. We can see the reason for your increase in premium is due to your vehicle going into the next age category, we have also noticed that you have taken out two policies for the same vehicle with different levels of cover, we have been trying to contact you via telephone regarding this, however have been unsuccessful, we will try again tomorrow, if we are unable to make contact then we will send you an email. We also would like to clarify that both policies run for 12 months. We hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I only used the service once and the problem was not resolved, accidentally fixed it myself after the technician had left. Not very impressed . Renewed automatically”

Helpful Report

Posted 2 years ago

Hi Geoffrey, we're sorry to find your comments. From looking into your job we are unable to determine why your vehicle was unable to be repaired at your home address, however we are sorry that the service didn't meet your expectations on this occasion. If you would like this investigated further then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Wasn’t aware of renewal price until the money had been taken , far to expensive compared to last year , ripped off . Wouldn’t have renewed if I new how expensive it was”

Helpful Report

Posted 2 years ago

Hi David, thank you for your time on the phone earlier with one of our Customer Service Representatives, they explained that we sent you a 30-day renewal reminder email prior to your policy renewing. You informed us you are happy to keep your policy running, if however there is anything further we can help with then please don't hesitate to contact us. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I was taken to Start Rescue via a comparison site as they were the cheapest breakdown cover for our two cars, with the lowest excess fee. Whilst attempting to pay for the cover, the website crashed but the money was taken from my account. I emailed about this and received a call promptly to take more details and was told someone would get back to me. The following day someone did get back to me. They had reversed the payment and asked if I was happy. However, by this time my previous cover had lapsed and therefore our cars were not covered for over 24 hours. Luckily, no cover was needed during this time but I had paid for cover and not yet been refunded but remained uncovered. I was then offered to take out cover again and that I would be covered 24hours later. I feel due to the situation and the fact the the money had been taken from my account the 24hours should have been waived, however it was not. I also then had to pay more as they could not give me the same offer that I had opted for on the comparison site. That being said, communication was good and all of the call handlers were polite and seemed to really care about my situation even if they didn’t have the means to rectify as well as I would have hoped.”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, thank you for getting in touch, we would like to invite you to contact us as we would like to look into this further for you and try to resolve this matter to your satisfaction. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I had your state 5 or 6 identification questions.. too many.. more than a bank query... WHY SO MANY.. I wanted to make a quick acceptance of my renewal. this took far to long. as I was in a rush I renewed with you.. probably not next year”

Helpful Report

Posted 2 years ago

Hi Brian, thank you for getting in touch, in light of your comments we will review your experience and provide feedback where necessary, this is to ensure we provide the best possible service to our customers. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I paid to join but have not received any instructions on how to contact if I break down or need assistance”

Helpful Report

Posted 2 years ago

Hi Elizabeth, thank you for taking the time to comment and leave a review. We tried contacting you today to discuss your review, unfortunately we didn't get through to you. We can see your new purchase email has been sent to you, however, has been unread, please check your spam and junk folders for our email, and if for any reason you are unable to locate it, please get in touch. Within the email it details the contact information for reporting a breakdown should you ever need it. We hope this has provided some clarity, if however there is anything further we can help with then please don't hesitate to contact us, one of our friendly representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I purchased a policy and believe it or not, they made it very easy to purchase it. There is no way I'm going to give 5 star rating of Start Rescue just for purchasing a policy. Send me a link to review it, if I've ever needed to use you, not request a review for just for purchasing the policy (as to me that's a little misleading and a little bit cunning)”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, we're glad you found the purchase process easy. We always welcome customer feedback and the invite to leave a review at this stage is for customers to review us based on how you found the general service, you will have the opportunity to review us again should you ever breakdown in the future. We hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Difficult to review as my only contact has been to pay the annual fee. I have not had confirmation of this and no further word. Previously(two years ago) my contact details were clear and Start Rescue was very helpful when I needed them. Am hoping for the same support now that I have become a member again”

Helpful Report

Posted 2 years ago

Hi Susan, thank you for leaving a review, we can see you have received your "new purchase email" however it currently stands as unread, please check your spam and junk folders, and if you are still unable to locate your email, please get in touch. We're glad to hear you experienced a good service when you contacted us previously. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I have not had a breakdown that required your services, so cannot comment on this. However, I was disappointed with the last quote you sent. Telling me that I am a 'loyal and valued customer' and then increasing the premium by 60% didn't add up for me! When I rang, I was told the quote could be reduced, giving me an increase of 36%, which I have accepted. But I don't feel like a valued customer! Perhaps with fuel costs as they currently are, you might consider investing in electric vehicles??”

Helpful Report

Posted 2 years ago

Hi Kathryn, thank you for taking the time to comment and leave a review. we're sorry to hear you were disappointed with your renewal quote. We do value our loyal customers and always include renewal savings at the renewal stage, ensuring you always pay less than a new customer for a like-for-a-like policy. However we always welcome customers to contact us if they are dissatisfied with their quote, we will always look to see if there is anything further we can do. Please note our premiums are solely based on the age of the vehicle, we hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I did not use rescue over last one but the price is increased for nothing.”

Helpful Report

Posted 2 years ago

Hi Dewan, thank you for taking the time on the phone earlier with one of our Customer Service representatives. We explained that our prices are solely based on the age of the vehicle, and the reason your premium had gone up this year is due to your vehicle age entering the next age brcket. We are however glad we were able to review your premium and bring it down even further, we thank you for your loyal custom and wish you trouble-free motoring for the future. Best wishes the startrescue.co.uk team.

Posted 2 years ago

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