Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

4.7 Rating 58,229 Reviews

100 %

of reviewers recommend Start Rescue

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't broken down yet!”

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Posted 1 year ago

“Buying the insurance was OK. The proof will be if we have to make a claim.”

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Posted 1 year ago

“Been with you for years, but have never needed to call you out. A year ago I bought a car with 12 months RAC cover, and was very disapppointed that you refused to defer my cover with you until that expired. Hence the lower * rating. Nevertheless you still come out well in Which? so I have come back to you. Why can't i select multiple reasons below?”

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Posted 1 year ago

Hi John, we’re sorry that the option of defer your policy isn’t something that we can provide. With situations such as yours, what we can do is offer for the vehicle on cover to be changed to another eligible vehicle registered to the same household. We are however happy to hear you decided to come back to us. In relation to being able to select multiple reason on the Reviews.io website, unfortunately this is not something within our control. Best wishes the Start Rescue Team.

Posted 1 year ago

“Cheapest multi car breakdown with A 4 star rating, but no customer renewal loyalty🤬 been with start rescue years, but my last renewal was massive and they wouldn't drop it, so I cancelled the policy, then took out a brand new one with them off a comparison website for ⅔ of my last renewal price.. Figure that one out of you can ???”

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Posted 1 year ago

Hi Bryan, thank you for your time on the phone a moment ago, and to allow for us to explain that the reason you have been able to find a cheaper quote online is due to you taking out a policy with an excess. We apologise if this wasn't explained to you in a previous conversation. We would like to assure you that we always reward loyalty by applying a renewal savings at renewal, ensuring you pay less than a new policy for a like for like product. We hope this has provided you with some clarificiation. however if we can be of any further assistance then please dont hesitate to contact us. Best wishes the Start Rescue Team.

Posted 1 year ago

“Can't really give much of a review as I have never had to use it yet, which is why I have given 3 out of 5 stars. But I will give it a 5 for price of the services”

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Posted 1 year ago

“Easy enough to pay I will reserve judgment on the service until I need rescuing”

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Posted 1 year ago

“Quick and easy process to sign up”

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Posted 1 year ago

“Find it very odd have been with the company for a few years, but with them increasing there prices I did a comparison site and if I was a new customer I would get a lower price ,so that’s what I did and renewed at that price not good customer business, they don’t reward customers loyalty.”

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Posted 1 year ago

Hi Deborah, we attempted to contact you today, however we were unsuccessful in getting through to you. We are keen to discuss your review with you as it appears you have downgraded your level of cover, which is the reason why you have been able to find a cheaper quote online. We would like to assure you that we always reward loyalty by applying a renewal savings, ensuring that renewing customers pay less than a new customer for a like for like policy. We hope this has provided some clarification, if however you would like to discuss this further then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 1 year ago

“Well haven't had too call them out yet hopefully I'll be okay so I can't really comment on the service you provide so I've rated you 3”

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Posted 1 year ago

“Difficult I had been with you a year told I needed to do nothing but forgot it was a change of card number it wasn't excepted tel you to give new particulars.Sundenly informed that it hadn't been excepted again,that I would need to reapply tried online but twice it could not get full number of card thro telephone.Your operator emailed a form she had given me a small reduction on full price but check out was full price so it wouldn't accept card.I phoned back operator who said I needed to remove price on check out,that didn't work.So went on line as new join but took £29 option.This is not a complaint but just hopeful that you can smooth out some systems to make things work better.”

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Posted 1 year ago

“I can’t rate the service yet as I’ve only just joined and I have not used the service .. However, after working for many years for one the UK’s leading major Breakdown Organisations ( no longer working for them ) .. I am disappointed in their treatment of members and how their policies and customer service approach has changed over the years .. So going to give this company a go .. Hopefully I won’t have to use the service any time soon but will continue with a rolling membership if the price remains reasonable and the reviews remain positive.”

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Posted 1 year ago

“Good value have needed to use yet.”

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Posted 1 year ago

“Rejoined after short gap.”

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Posted 1 year ago

“As my policy hasn't even started I can hardly comment except to say that the joining process was easy.”

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Posted 1 year ago

“having not had the opportunity to use you i cannot comment. i will ask you not to automatically renew without sending quote first”

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Posted 1 year ago

“You came highly recommended by my brother. My new car arrives in a couple of days time so I cannot give my opinion yet. With what my brother says is good enough for me”

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Posted 1 year ago

“Have not used your service yet so cannot comment”

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Posted 1 year ago

“I have not used the StartRescue service at this time so I am not able to comment.”

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Posted 1 year ago

“No probs so nothing to review.”

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Posted 1 year ago

“The purchasing process did not go smoothly in that I could not enter my card details into the payment section. I had to start the whole process again. In addition, I did not receive a welcome email to confirm the purchase. I used the chat facility and the operator told me to wait an hour. At the end of an hour, I used chat again, and was asked to provide an alternative email address. That I did, but it is not an address I normally use, and have been left with an uncomfortable feeling about the whole process.”

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Posted 1 year ago

Hi Ian, thank you for your time on the phone a moment ago with one of our Customer Service Representatives. We're sorry to hear your purchase process didn't not go as smoothly as we would hope. As mentioned we have looked into your welcome email and can see that your original email address seems to not have accepted our email. We will be passing this onto our Web development team for investigation. however If there is anything else we can assist you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 1 year ago

Start Rescue is rated 4.7 based on 58,229 reviews