Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Well we haven’t got off to a great start have we? I made the purchase only yesterday and therefore not able have used the service, but already the marketing team is seeking to build rating scores! Ask me again after you saved me from a night sat in lay-by on the A66 in mid February.”

Helpful Report

Posted 3 years ago

Dear Darren, thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. Best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Price dropped closer it got to renewal date even after being told original higher renewal best they could do!!!”

Helpful Report

Posted 3 years ago

Dear Beverly, we are sorry to find your comments. If would like us to investigate your experience further for you, we would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“My attempt to renew my policy online failed (and I made more than one attempt) and I had to take out a new policy. I ended up paying a higher price for what was effectively the same policy.”

Helpful Report

Posted 3 years ago

Dear Customer, we are sorry to find your comments. To confirm, we haven't experienced any issues with our renewal system recently, however we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Not sure if I have joined as didn’t receive welcome email and Don’t know who to phone if I breakdown”

Helpful Report

Posted 3 years ago

Dear Graham, thank you for taking the time to comment and leave a review. Your policy information should be emailed to the email address you provided, we do advise checking your junk-spam folder just in case. If you still haven't received anything then please don’t hesitate to contact our Customer Service Department. We are open Monday - Friday 08:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Not able to use the breakdown service this year. I once called the service for a burst tyre but could not get a signal . I eventually changed the tyre with help from stranger . On renewal, the process of paying did not work over the phone. The operator tried many times with no success . I received an email to say payment had not gone through. Eventually on third attempt, I paid online for this new year.”

Helpful Report

Posted 3 years ago

“Pretty website. Poor when it comes to renewal admin. Good on price. Renewed via website and paid. copied the page that stated renewal would complete on certain date. After renewal date got emails reminding me to renew. Phoned to find out what was going on to be told that renewal had not gone through. Then had to endure minutes of legal gobledegook before the adviser would take my card details. Didnt seem to care so that will be my report to friends when we discuss such matters. Clearly Which got it wrong again.”

Helpful Report

Posted 3 years ago

Dear John, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Can't comment on the service, only joined yesterday. However completing the online form was ridiculous. Your website is awful. You can't see which fields you're typing in because of the banner sitting over everything.”

Helpful Report

Posted 3 years ago

Dear Michael, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“This relates purely to RENEWAL, since I haven't had to make use of their rescue services. It is absolutely infuriating to be pestered with multiple emails and phone calls starting a month before renewal is due. I very nearly changed to a different provider because of this...”

Helpful Report

Posted 3 years ago

Dear Customer, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Extremely difficult to renew - website takes all the information, then provides no means to pay! Had to speak to them on the phone to get it done, which was a frustrating waste of time.”

Helpful Report

Posted 3 years ago

Dear Andrew, we are sorry to find your comments. We are also sorry to see that you had difficulty renewing your policy. If you would like for us to investigate further please contact our Customer Services Department on 01206 655 000. Please be reminded that we are able to renew your policy over the open. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 3 years ago

“Customer service needs to be more professional in dealing with customers. The girl I spoke with, was quite rude and put the phone down. I nearly didn't renew.”

Helpful Report

Posted 3 years ago

Dear David, we are sorry to find your comments and would like to thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future staff development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“It took 3 attempts to successfully take out a policy. The first 2x resulted in a very poor online experiences! Having got to the end of the app, it stopped working. I rang and was reassured that any money I had paid wouldn’t be taken. A day later I tried again and this time I managed to successfully take out a policy. The initial premium I had paid was unsurprisingly taken from my bank! The only reason I have awarded SR 2 stars and not 1 is that when I rang to complain, the person said ‘no problem - I will refund this money immediately.’ Again, it is 2 days later and I still haven’t received it. I do not accept the ‘5 working days’ excuse! If I send funds to someone it debits my account immediately and credits the other account equally immediately! So, not a valid reason! So, quite an unimpressive experience all in all. Hopefully if I ever need to call SR out, the performance will be far better than this.”

Helpful Report

Posted 3 years ago

Dear customer, we are sorry to find your comments. We would like to investigate your experience with our website further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Reviewing the renewal process only - very poor. Apparently I was on auto-renew however was not reminded prior to the renewal date so was not aware until the money was taken from my account. Checked my account and it said auto renewal was off so not sure what has happened. The only reason I havent complained is that the renewal price was cheap enough however I would have at least liked an opportunity to check first.”

Helpful Report

Posted 3 years ago

Dear Nicola, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“This review relates to the renewal process. I tried to renew on the web page attached to the email reminder. I attempted to renew several times, but the page did not appear to be working. On contacting the web-chat, I was told that there was a problem with the online service and was offered a call-back to make payment. I agreed, but requested that it should be in the afternoon as I had to go out to an appointment. On returning just before noon, I found a message on my answer machine from about an hour earlier saying I'd missed your call and asking me to call you back. I found this pretty annoying and it made me wonder about whether the product I was renewing was any better than the attempts to sell it. I tried to pay online the following day, but it was still unavailable. I then immediately received another call back and was told that the website was working normally... I paid online but am sceptical about what to expect if I need to call on StartRescue.”

Helpful Report

Posted 3 years ago

Dear Mr Thornewell, we are sorry to find your comments. We are also sorry to see that you had difficulty renewing your policy. If you would like for us to investigate further please contact our Customer Services Department on 01206 655 000. Please be reminded that we are able to renew your policy over the open. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00

Posted 3 years ago

“Disgusted email saying pmt automatic 30 days 14.30 pm been away return to email taken before that date, never gave permission find it sneaky underhand will not use again or recommend.”

Helpful Report

Posted 3 years ago

Dear MR Horsman, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Auto renew makes the process straightforward and you can do this without the fear of an increased price as start rescue offer a discount to loyal customers, the downside is the fact that start rescue offer free add-on insurances that all of a sudden terminate and due to the fact that my car insurance renews a month before my start rescue does I am now without legal protection.This could be added to my car insurance but the insurer wants to charge a £25 admin fee! Start rescue only advised me of this change at renewal, if they had sent a mail out when they made the decision to stop offering the legal protection I would have been able to have added it to my car insurance without incurring the admin fee. The score of 2* is I think a fair reflection of my treatment from start rescue this time around.It would have been a full 5* if they had been more mindful of their customers.”

Helpful Report

Posted 3 years ago

Dear Michael, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“My partner added me on her breakdown as had 2 cars and she didn't renew hers straight away and been with them for year and tried to charge he £68 not happy she will be going elsewhere”

Helpful Report

Posted 3 years ago

Dear Mr Welsh, we are sorry to find your comments and to see that we have lost a customer. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Wasn’t offered an option of adding a voucher code so didn’t get the 15% discount”

Helpful Report

Posted 3 years ago

“I must have sent 3 emails plus further 2 online forms t check if my renewals had gone through. However nobody seems to be responding apart from a phone call which I thought it wasn't any help at all as I was told I had to wait 2 days before the expiry date and that is when they can tell me if the renewal had gone through or not. Its not a very good system or good customer service hence my ratings above”

Helpful Report

Posted 3 years ago

Dear Matthew, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Great prices but hounded by text, emails and calls regarding renewal..if I had more time to free I would of considered switching for this very reason..I knew when it was due didn't need daily reminders Thank you”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Disappointed with this renewal, just recommended you to work colleagues and now that you have withdrawn the Drivers Legal Protection after us dropping it from our car insurances we have had to waste time finding Legal Protection policies. Very poor performance on your part, we will be looking for alternative Breakdown insurance next year. Yours very disappointed policy holders”

Helpful Report

Posted 3 years ago

Dear Lynda, we're sorry to find your comments. Unfortunately due to a change in legislation we are unable to provide Legal Protection on any of our policies. More information on this can be found in the Main Changes document in their Customer Lounge and a copy of can also be found in your Policy Documentation. We are in the process of investigating alternatives. If you have further questions or queries, please don't hesitate to contact our Customer Services Department. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

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