Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“It is too soon for me to comment on your core business but the website is very professional and signing up proved to be trouble free.”

Helpful Report

Posted 2 years ago

“Expensive, compared with what else is available online. They take a long time to answer calls. Significant price hike, in the automatic renewal quote, from the previous year, despite not using their service, ever! If I hadn't been busy dealing with a very ill close relative, I would have contacted them to query the automatic renewal quote and gone elsewhere if they hadn't offered a discount to an existing customer. Stuck with them as policy has automatically renewed.”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, we're sorry to hear you feel our prices are not competitive, we would like to reassure you that we always reward loyalty at the renewal stage by applying renewal savings, ensuring you always pay less than a new customer for a like for like policy. Although we always apply renewal savings, we always welcome customers to get in touch with us if they are still dissatisfied with their quote, we will always look to see if there is anything further we can do. Please also be advised our policies have a 14 day cooling-off period where you can cancel your policy and receive a full refund providing no claim has been made. We hope this has provided you with some clarification. If however there is anything else we can help with then please don't hesitate to get in contact with us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“You can't get your web based renewal working correctly. No body knows whats going on and in general it's all too stressful for me. I question whether you actually provide anything usable, your customer services don't.”

Helpful Report

Posted 2 years ago

Hi startescue.co.uk customer, we're sorry to hear you've encountered difficulties with renewing your breakdown cover, we are keen to understand what difficulties you encountered. In order to do so we require further information from you, therefore please don't hesitate to contact one of our represntatives who will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Just purchase but not yet started the cover. So who knows what the service will be like. I shall change the ratings when I know more. M”

Helpful Report

Posted 2 years ago

“They could not find my policy . It took well over an hour to locate it before they could contact recovery. Once recovery were contacted - it was pretty quick”

Helpful Report

Posted 2 years ago

“How can I review you when I only joined yesterday ?”

Helpful Report

Posted 2 years ago

Hi Simon, the invite for you to leave a review is for feedback on how you found the service, if you break down in the future you will have the opportunity to review us again based on the experience you receive. We hope this has provided some clarification. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Hi I’m waiting for confirmation on new policy apparently your having problems sending e-mails to iCloud hopefully will be resolved soon as I can’t set up new password aswell thanks”

Helpful Report

Posted 2 years ago

Dear Lee, thank you for taking the time to comment and review. We have arranged for a member of staff to contact you to discuss and resolve this. If there's anything further, we can help you with, please don't hesitate to contact the Customer Service Team via telephone on 01206 655 000, Live Chat or Online Contact Form for us to arrange a call back for you. Best wishes. The startrescue.co.uk Team

Posted 2 years ago

“I signed up to Start Rescue as it was cheaper than upgrading my current AA membership which doesn't include home breakdown cover. After being unable to use my car due to a flat battery, Start Rescue promptly sent someone who got the vehicle going. I drove about 8 miles using a stretch of duel carriageway to try and rejuvenate the battery and parked up to do some shopping. However when I got back into my car it wouldn't start and I called the AA who replaced the battery. They identified that a new battery was needed immediately. From this experience, I can verify that Start Rescue are competitive in price but sadly let me down by NOT engaging someone who could provide thorough breakdown assistance.”

Helpful Report

Posted 2 years ago

Dear Benjamin, we're happy to hear that our cover and prices are competitive but are keen to investigate your breakdown experience. We've arranged for a Breakdown Supervisor to contact you and discuss this further If there is anything further, we can help you with then please don't hesitate to contact the Customer Service Team via telephone on 01206 655 000, Live Chat or Online Contact Form for us to arrange a call back for you. Best wishes. The startrescue.co.uk Team

Posted 2 years ago

“Broke down once in the whole time I have been with start rescue it was like the Spanish inquisition call handler got annoyed with me because I did not know where I was also I have asked for my cover to be sent to me by post but as of yet no sign of them that's why I scored only 2 stars”

Helpful Report

Posted 3 years ago

Hi Philip, we're sorry to find your comments. We can see we assisted you back in 2018, sorry to read you didn't experience the level of service you would expect, we will be looking into this further. When reporting a breakdown there are a number of necessary questions we need to ask to ensure we send out the appropriate recovery, we like to ensure our recovery technicians are equipt and able to deal with any special requirements our customers may have. Since reporting your breakdown in 2018 we now use "what3words" this is a great tool as it will identify a location within a 3m x 3m area, we hope this has given you some reassurance in the event you ever breakdown in the future. We can see we spoke to you yesterday regarding your documents being sent out to you, these should be with you next week, if for any reason you do not receive them then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website, and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Having been swayed by the recommendation of Which? I chose to buy a policy for the next year. I did not receive a confirmation email in order to access ‘customer lounge’. I did a live chat where the person told me that there are issues with at least 3 major service providers not receiving messages from Start Rescue…eventually the person said I would receive the paperwork in the post. Not a great start!”

Helpful Report

Posted 3 years ago

Hi Annabel, we are sorry for any inconvenience caused by not receiving your confirmation email. There is currently a third party that is experiencing a technical issue, and as a result, our outbound emails are now being affected from time to time. We are currently looking into other solutions to ensure our emails reach our customers. I can confirm your documents will be posted to you this week. If there is anything else we can help you with then please don't hesitate to contact us, one of our friendly representatives will always be more than happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Only used your service once, on a Sunday, flat battery, unhelpful operative said he would jump- start the car then leave me to drive to the nearest place to renew the battery - 7 miles away !!! I am female and over eighty. Better luck next time, I hope.”

Helpful Report

Posted 3 years ago

Hi startrescue.co.uk customer, thank you for taking the time to comment and leave a review. our recovery operators, and roadside technicians are trained to give the best advice, we can assure you on this occasion if you had broken down again on the way to the garage then assistance would have been provided. We hope this has provided some clarification. best wishes the startrescue.co.uk team.

Posted 3 years ago

“Took 4 hours for rescue”

Helpful Report

Posted 3 years ago

Dear Alan, we are sorry to find your comments, this is not the level of service we endeavour to provide our customers. We are keen to investigate this, to do so we need to speak to you via the telephone to be able to take you through security. Therefore, if you wish to discuss this further, please don't hesitate to contact our 24-hour breakdown team on 01206 785 999. Best wishes. The startrescue.co.uk Team.

Posted 3 years ago

“Couldnt change my password tried several times.the codes sent didn't work.had to phone in the end.”

Helpful Report

Posted 3 years ago

Dear Customer, thank you for taking the time to comment and leave a review. We are sorry to hear that you experienced difficulty when trying to change your password and we can confirm that you have been able to successfully renew with us. As we have been able to identify your policy, we will review the issues you experienced trying to change your password internally and would like to thank you for bringing it to our attention. If you have any further questions or queries, please don’t hesitate to contact our Customer Service Department. With best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Everything appears OK except the making of future renewal automatic. If that requirement is not removed I will cancel the policy”

Helpful Report

Posted 3 years ago

Dear Norman, thank you for taking the time to comment and leave a review. Your policy is currently not set to automatically renew, if you wish to amend this then you can do so in your Customer Lounge online or by contacting our Customer Service Department. If there is anything further our team can help you with, all contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team

Posted 3 years ago

“Unfortunately I had to end my current policy, go through a comparison site to get the next deal. Pointless.”

Helpful Report

Posted 3 years ago

Dear Stephen, We're sorry to find your comments. To confirm, existing customers do not pay more than a new customer if there is no change in the level of cover or vehicle age, however, I can see that your vehicle had moved into the next age bracket. You have recently spoken to our retentions team who were able to offer you a discount and you declined this in favour of purchasing an excess policy. If you still wish to discuss this with us then please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit youWith best wishes, the startrescue.co.uk team

Posted 3 years ago

“I have had to use the service twice in the last 3/4 years. The person at the "command centre" seemed very inexperienced and not helpful. In the first instance the relay driver was left to sort out the nearest garage and in the second instance I had to sort out the provider of a replacement tyre.”

Helpful Report

Posted 3 years ago

Dear Mr Bloomfield, we are sorry to find your comments. We would like to investigate your experience further for you, A supervisor at our Breakdown Department will be in contact with you shortly to discuss further. With best wishes, the startrescue.co.uk team

Posted 3 years ago

“I tried twice to renew my policy online but the system failed. This resulted in me being without breakdown cover for a short period which was worrying and unnecessary. I had to take time out to telephone to sort it out.”

Helpful Report

Posted 3 years ago

Dear Mr Brown, we are sorry to find your comments. We would like to investigate your experience with our website further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 3 years ago

“Have been a fan for years until they doubled premium in 2022 for no reason. Inflationary lift? No call out for 5th year so don't know why. Shame on you to treat loyal customers this way!”

Helpful Report

Posted 3 years ago

Dear Trudy, we're sorry to see your renewal price has increased. To confirm, our premiums are based on the age of the vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into a new age bracket, this will result in your premium increasing. If you are unhappy with your renewal price, we may be able to look into this for you if you contact our Customer Service Team. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 3 years ago

“Not happy that the price has doubled in a year with no explanation”

Helpful Report

Posted 3 years ago

Dear Celia, We are sorry to find your comments, please be advised that we always reward our loyal customers by applying a loyalty saving at the point of renewal. If however you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“I renewed a few weeks ago but kept getting reminders to say policy was ending and was sent link to renew policy after already doing so. Because of this I took out a policy with AA so now have two lots of breakdown cover.”

Helpful Report

Posted 3 years ago

Dear David, we're sorry to find your comments. If you believe your policy may have renewed against your wishes then we would like to request that you contact our Customer Services Department so that this payment can be refunded. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

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