Stanced UK Reviews

Name: Stanced UK
Address: The Barn, Copy hold farm, Bradfield Southend Rd, Reading
Rating: 4.72

4.7 Rating 428 Reviews

93 %

of reviewers recommend Stanced UK

4.7

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Stanced UK:

We are a family run business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all of your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver to you the best service we possibly can!

Visit Website

Phone:

01189770229

Email:

Support@stanceduk.co.uk

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Stanced UK 5 star review on 11th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful over chat, will order the lowering kit for my van.”

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Posted 3 years ago

Hi, Thanks so much for your feedback and we are glad that you were happy with your experience!

Posted 3 years ago

“absolutley amazing company fantastic product customer service is amazing sorted my problem out very quickly big thanks to will the customer service agent very professional and helpfull”

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Posted 3 years ago

“Will was very helpful sorting out my delivery address after I fell foul of Google auto fill and tried shipping my spacers to our company HQ in Scotland some 200 miles away :)”

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Posted 3 years ago

“Very quick delivery coming the next day. Good quality set and the ride is still nice to daily drive. Has dropped the car making it look a whole lot nicer and the set is definitely worth the money you can’t go wrong here”

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Posted 3 years ago

Hi, Thanks so much for your feedback and we are glad that you were happy with your experience!

Posted 3 years ago

“Fantastic price fantastic quality all round brilliant”

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Posted 3 years ago

“I bought some wheel spacers for bmw .... arrived quickly, in good condition and were simple to fit. Nothing to fault !!”

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Posted 3 years ago

“Excellent cm service”

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Posted 3 years ago

“Good prduct, delivered in under 36 hours, excellent service.”

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Posted 3 years ago

“Had an issue with one of my shocks the customer service was excellent getting back to me very quickly and a replacement is on it's way! Great service with no hassle!! Top work.”

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Posted 3 years ago

“Within weeks of having mine fitted on my bmw , both front shocks have broke and leaked everywhere , just like other comments , i was told to send back and buy replacement and they would refund if was faulty , haven’t sent back yet as not sure if get em back !”

Helpful Report

Posted 3 years ago

Hi Jordan, I'm sorry to hear of the issue you are experiencing. As discussed with you for both the front shocks to leak fluid simultaneously right after fitting would indicate that the shocks have most likely been damaged during installation. The most common mistake made is gripping the piston rods when tightening the the top nuts which then causes the oil seals to leak every time the damaged piston rod goes in/out of the oil seal. You have been given the option to either send the units back to Stance plus for inspection or purchase new shocks then send the units back for inspection which can be refunded in full along with any postage costs if the units are found to be faulty. If there are grip marks on the shocks as stated this would void the warranty and there is no point sending the shocks back to Stance plus as they will be rejected. We have emailed you this morning with further details on returning the shocks for inspection. So hopefully we can look to get this sorted for you as soon as possible one way or the other. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 3 years ago

“Really fast delivery and affordable can't wait to fit them”

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Posted 3 years ago

“Can't even get hold of someone”

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Posted 3 years ago

Hi Charlie, Firstly thank you for your feedback. I'm so sorry to hear that you were dissatisfied. We strive to offer the highest level of customer service possible to all of our customers. I can see from the emails between yourself and our customer service team that we replied to your email within 2 hours of first contact and have since supplied the parts you required. If you do require any further assistance please do not hesitate to email our customer service team at Support@stanceduk.co.uk who will be happy to help. Thanks Stanced UK

Posted 3 years ago

“Purchased vwt4 shocks and springs . Delivery was excellent. Received within 24h .”

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Posted 3 years ago

“Very good, very nice! Yes yes”

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Posted 3 years ago

“Very good customer service, very helpful”

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Posted 3 years ago

“Very helpful answering questions regarding spacers”

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Posted 3 years ago

“Great service and quick delivery. Highly recommend.”

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Posted 3 years ago

“Great was fantastic on delivery next day spot on. On problem was when I come round to fitting found out the front strut does not fit so will be sending bsck with dpd for a refund hopefully. All boxed back.”

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Posted 3 years ago

“Bought full set of spacers. Good price when you get the bolts, lockers and spacers in one kit, super quick delivery. Can't ask for much else really.”

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Posted 3 years ago

“High quality item”

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Posted 3 years ago

Stanced UK is rated 4.7 based on 428 reviews