stampit Reviews

Name: stampit
Address: West Court, Campbell Road, Stoke-On-Trent, United Kingdom
Rating: 4.85

4.9 Rating 6,247 Reviews

97 %

of reviewers recommend stampit

4.9

Based on 6,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About stampit:

PREMIUM STAMPS

Visit Website

Phone:

0141 471 7151

Email:

hello@stampit.co.uk

Location:

West Court,
Campbell Road,
Stoke-On-Trent
United Kingdom
ST44FB

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stampit 5 star review on 12th March 2025

584

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, the stamps are not of good quality. I ordered 2 stamps and an embosser; the stamps are just okay, but the embosser doesn’t apply pressure evenly, tearing the paper on one side and leaving no mark on the other. Additionally, the material it’s made of leaves some kind of residue (dust) that’s hard to clean, especially noticeable on dark paper, which is what I needed it for. Also, the day after placing my order, I wanted to add another stamp to my purchase, but customer service told me it wasn’t possible since my order was supposed to be shipped that same day. Weeks went by, and it still hadn’t been shipped, and I was never given the option to add another item to my order. I don’t think I’ll be purchasing anything here again.”

Helpful Report

“Not happy with my order very small and can’t tell what it is supposed to advertise”

Helpful Report

Hi Mandy Our customer service team is going to be in touch. Adding too much text to such a small stamp can cause issues like this. We would like to resolve this with you so keep an eye on your emails. Thanks Stampit :)

“Service and delivery was good. However whilst very well made - the stamp was poor in creating the image / graphic / impression I wanted on my clay piece. The perspex material used in the stamp isn’t as good as metal stamps I’ve used before which was disappointing.”

Helpful Report

Hi Ciaran Sorry you are are not happy with your order. We would be happy to discuss this with you. I have asked customer service to contact you so please check your email. We would like to resolve this with you and make a replacement if need be. Many thanks Stampit

“To be honest it was a little dissapointing, I can't make out what the design is on the stamp and it just stamps a black blob.”

Helpful Report

Hello Rosalyn Sorry for this issue, this must be a manufacturing fault. I have contacted our customer service team who have emailed you. This is not in keeping with our high product quality standards and we will be happy to resolve this with you. Thanks! Stampit

“I struggled with the ordering system and kept having to repeat the whole process over and over......consequently on my final attempt I failed to indicate that I wanted a deep stamp. The one I received is shallow and sadly doesn't work for me. My fault ..... I ordered the wrong thing. I recommend that you want to make an impression in clay, you order a deep cut stamp.”

Helpful Report

Hi Janet Our customer service team will be in touch to discuss this with you. Thanks!

“We never received our stamp via the Royal Mail next day service. I rang your firm after 5 days and was told to wait for a few more days just incase; after 10 days I rang again and have requested a full refund which was dealt with.”

Helpful Report

Hi Deborah We are sorry you did not receive your stamp within the expected timescale and have not been satisfied with your order experience. We will review what has gone wrong to prevent this happening again. Thanks Stampit

“First order was great so returned for a second order to replace my stamp pads. Sent the wrong stamps three times. Ended up getting a refund and bought from Amazon. Great customer service, however, as they were always online to raise issues with.”

Helpful Report

Hi Max, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. I have since spoke with our customer service team who have advised me that we have since refunded you for your orders placed. Kind regards Abbie

“Very poor customer service. Sent email with mistakes in measurements. There was no subsequent apology. Their emails were confusing and they did not answer the questions I asked them properly. I sent them an image cropped to exactly 15cm x 10cm which was the size of the stamper I was paying for. The stamper image I received was almost 3cm smaller. They gave some explanation that I could not have had it the size I asked for but why not if it fitted into my cropped image of that size perfectly? Not impressed.”

Helpful Report

Hi Carol, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. I would like to apologise for the miscommunication regarding size. The image sent to us was 150mm x 126mm so was too big for the stamp chosen (150mm x 100mm), as discussed this was scaled down to fit your chosen stamp and approved by yourself for production. Once again we are sorry for the inconvenience caused. Kind regards Abbie

“THIS IS THE SECOND STAMP ORDERED IN 6 MONTHS, FIRST ONE WENT ASTRAY FOR AGES, BUT WHEN DELIVERED IT WAS VERY HIGH QUALITY....SECOND STAMP WAS ORDERED THIS MONTH, WRONG STAMP ARRIVED! NOTHING TO DO WITH ME..... PHONED TO EXPLAIN THE ERROR AND WAS PROMISED A NEW ONE BY RETURN, 4 DAYS LATER, NOTHING ....!”

Helpful Report

Hi Michael, I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. Firstly I would like to apologise for the wrong stamp being sent, this was an error in our system which has since been resolved. In regards to the replacement stamp, I have checked this on our system and it was dispatched on the 28th June, this should be with you over the next few days. Kind regards Abbie

“it's ok. stamp is nice enough but I ordered the StazOn ink for stamping on a plastic bag. Easily wipes off with a cloth. wouldn't buy again.”

Helpful Report

Hi Peter, I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. Our StazOn ink pads are suitable to be used on various non-porous surfaces such as glass, metal, acrylic, leather and plastic. As plastic is classed as a non-porous material, we recommend leaving the ink to dry for up to 5 minutes to ensure it does not smudge (this timing varies based on material used and humidity). Please note stamped images on non-porous surfaces may rub off if handled repeatedly. If you have any other queries, please don’t hesitate to ask. Kind regards Abbie

“Stamp never stamped properly so alana promptly arranged for another to be sent only to not receive it, so called up alana to cancel order and was done so immediately, she was very nice lady just ashame about items”

Helpful Report

Hi Adam, I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. I have checked this with our customer service team who have confirmed we have dispatched a replacement stamp to you on the 24th May, this should be with you in 1-3 business days. We are glad to hear our service from Alana was high, I will make sure to pass this on. Apologies Abbie

“Im still waiting on the stamp I’ve orders since the 10th - it’s the 17th today.”

Helpful Report

Hi Davakay, After looking into this I can tell you your order has been shipped and should be with you this week. If it isn't with you by then please contact us at hello@stampit.co.uk and we can contact the carrier directly for you. I'm sorry for any stress caused. Kind regards

“Have not received the stamp yet - despite shipping advice which was subsequently cancelled due to a "computer hitch"! And now I am requested to make a review....?”

Helpful Report

Hi Michael, I'm sorry for the confusion, the bug on our system meant customers were receiving an email to say their order had been shipped as soon as it was placed. We can only apologies for the inconvenience this has caused. However, your order has not been cancelled, our customer service team has pushed your order forward, it is currently in production and should be sent out on Friday/Monday at the latest. Again, sorry for the confusion caused. Kind regards

“Had an email through on 7th October saying my order has been shipped. Paid for 1st class priority delivery. The tracking still says the sender despatched the item on 7th but Royal Mail haven't picked it up yet (15th October today). I emailed their support but still haven't heard anything back after a couple of days. Wouldn't have paid for the delivery if I knew it would take so long anyway. I'm still unsure if I will ever receive the item or even hear anything from their customer service.”

Helpful Report

HI Emma Thank you for leaving a review, although i am sorry it has been a negative experience you have had with us. If you could please contact with your order number so we can look into this for you and rectify the situation. This is not the level of service we are known for here at Stampit, so please reach out to us so we can fix this for you. Many thanks Stampit

“Though the product was good, it came many days late. We ordered next day service and it took about 5 days to arrive.”

Helpful Report

“I ordered 3 items and only got 2. I wrote to costumer service over a week ago and I haven’t heard from them yet. Doesn’t make me want to buy again with this kind of costumer service”

Helpful Report

Hi Nani, I'm so sorry to hear that an item was missing from your order! Could you please let us know your order number to allow us to investigate this? Kind Regards, Stampit

“I ordered two things one a stamp which came on time two loyalty cards Which I should’ve got within two working days I did not get I had to always keep calling up Stampit for update.So I just cancelled waiting on a refund”

Helpful Report

“Disappointed, we've gotten custom stamps before which have been brilliant but these stickers are by no means eco with no trace of the paper claimed to be made from...”

Helpful Report

“While very happy with the final outcome, the order was delayed without notice and I had to regularly chase to identify what was going on.”

Helpful Report

“Stamp arrived and rubber pad fell off immediately in my hand. I'll have to buy some super glue and try and stick it on myself. Very disappointing.”

Helpful Report

stampit is rated 4.9 based on 6,247 reviews