South East Hearing Care Centres Reviews

Name: South East Hearing Care Centres
Address: 20-22 Bishopric, 20-22 Bishopric, West Sussex
Rating: 4.96

5.0 Rating 1,079 Reviews

100 %

of reviewers recommend South East Hearing Care Centres

Company Reviews

Metrics

Info

5.0

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About South East Hearing Care Centres:

Independent hearing healthcare clinics across Sussex, offering impartial advice. Our aim is to offer the best possible personal bespoke solutions. Our hearing experts have access to the world’s leading technology and offer Unique remedies from invisible hearing correction to ear protection and ear wax removal. We are all accredited invisible Lyric hearing implant specialists. The only UK company with 3 dedicated Lyric clinics.

Visit Website

Phone:

01403 218 863

Email:

admin@hearingcarecentres.co.uk

Location:

20-22 Bishopric,
20-22 Bishopric
West Sussex
RH12 1QN

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South East Hearing Care Centres 5 star review on 7th September 2022

Joseph Elnaugh (s)

South East Hearing Care Centres 5 star review on 11th May 2021

Natalie Dennis

South East Hearing Care Centres 5 star review on 12th October 2018

Gary Clarkson

South East Hearing Care Centres 5 star review on 3rd August 2018

Mr P Spencer

Anonymous

Anonymous // 01/01/2019

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“Excellent service, felt safe in the hands of a consultant who knew exactly what he was doing, Thank you so much, highly recommend”

Helpful Report

“After three visit to the nurse at my local gp surgery and forth appointment book I decided to enquire at the Hearing Care Centre They were very helpful and professional with in 40 minutes my ears were wax free Thank you lady’s for looking after me Philip from Crawley”

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“I HAD TO HAVE MY EARS CLEARED OF WAX AND DECIDED TO USE THE CENTRE IN BOFFINS LANE.IT WAS VERY SAFE PROCEDURE AND THE AUDIOLOGIST WAS VERY HELPFUL AND COMPETENT. I FELT VERY SAFE”

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“The audiologist was very kind, he explained the process throughly before starting. I had a lot of hard wax which took a long time to remove but he took his time and was willing to pause if I needed to. The receptionist was also very friendly.”

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“I had hearing loss in one ear for a week which a GP had said was complete blockage of the ear drum with wax, so I booked an appointment at South East Hearing Care Centres in Horsham to have microsuction. The receptionist fitted me in within a day as there had been a cancellation. I was a little apprehensive but the audiologist was very friendly and put me right at ease. It was not painful at all - just tickled a fair bit! I can now hear perfectly and the images he showed me of my ears show that he did a really excellent job. I would not hesitate to have this procedure done here again if I need it, I'm so happy with the result - thank you!”

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“I was so grateful to be referred to the Horsham South East Hearing Centre having become deafer and deafer over quite a period of time and despite seeking help from GP things were just getting worse. I didn't have to wait for an appointment , the staff were marvellous and the service was first class. I came away able to hear and feeling alive again! My eternal thanks to them, Fred Matschy.”

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“A great service.made me fully aware what the procedure would be. .”

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“Great service. Managed to fit me in at short notice and did an excellent job sorting out the impacted wax in one ear. Very clearly explained as we went along. Will be going back periodically for check ups.”

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“I don’t think that you can improve your customer satisfaction in any way. If you could possibly have known how I felt about the problems that I was experiencing when I walked through your door, to how I felt when I left, I couldn’t have been happier. I was actually so miserable about my ear problems and Roy took those feelings away instantly, thank you so much. Kind regards Angie Mercer”

Helpful Report

“Hi. I recently had my ears microsuctioned and my ears are now wax free which means that my hearing is back to normal and I can be happier in life generally without the constant blocked ear/deafness cycle. On my first visit I paid £120 for both ears but due to an ear infection in one of my ears it could not be microsuctioned fully. The work on one of my ears was successful though which was really positive and I found the practitioner to be supportive and more importantly sensitive as she regularly checked in with regards to whether I was in pain (I wasn't at any point). I returned a week later and the infection had cleared up and my other ear was successfully microsuctioned. I felt it was a bit unfair that I was charged an additional £80 despite having already paid £120 for both ears to be done. Whilst on my first visit some wax was cleared from my infected ear this made zero difference to my life as I spent the whole week completely deaf in that ear. Personally I feel that it wasn't my fault my ear was infected and that I had to return to the clinic, I'm assuming that had both ears been fine on my first visit they would have both been cleared at a cost of £120 therefore saving me £80. I feel that I was unfairly penalised in many ways for having an ear infection that prevented the microsuction being done which then resulted in additional cost. So in fact I paid £200 for both ears to be done. I can't fault the work carried out and the professionalism but being charged an additional £80 to some degree tainted the experience as I felt it was unnecessary and I had already paid £120 for both ears to be cleared. Thanks”

Helpful Report

It is indeed unfortunate that you came to us with an ear infection but as you rightly say an attempt was made to clean that ear at the initial appointment, hence the charge. Each procedure is chargeable and as you had to return we needed to charge for that extra procedure to cover the cost of the practitioner's time and the single use equipment used. Had the microsuction been completed for both ears on the same day, no extra equipment would have been used and therefore no extra charge would be incurred. Thank you for taking the time to leave a review and your comments are welcome so we can continue to improve our services.

“Professional, knowledgeable and well equipped service.”

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“Very helpful and caring staff”

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“Great service, very professional. Highly recommend.”

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“Excellent service which was very professional & informative.”

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“Liam was very thorough explaining what was happening during the hearing test, and the options available to me regarding the types of hearing aids that best suited my condition.”

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“Excellent treatment in a calm and relaxed environment.”

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“Extremely helpful. Gave sound advice”

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“I managed to get a same day appointment at the Horsham branch. The audilogist was very professional and gave me time and advice. The receptionist was welcoming. A far superior service to what I have experienced previously at other places. I will definitely be going back if I need help again and would have no hesitaion in recommending micro-suction.”

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“Top service”

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“The care and attention to detail second to none. Liam and his team in the Seaford branch in particular.”

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South East Hearing Care Centres is rated 5.0 based on 1,079 reviews