South East Hearing Care Centres Reviews

Name: South East Hearing Care Centres
Address: 20-22 Bishopric, 20-22 Bishopric, West Sussex
Rating: 4.96

5.0 Rating 1,079 Reviews

100 %

of reviewers recommend South East Hearing Care Centres

Company Reviews

Metrics

Info

5.0

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About South East Hearing Care Centres:

Independent hearing healthcare clinics across Sussex, offering impartial advice. Our aim is to offer the best possible personal bespoke solutions. Our hearing experts have access to the world’s leading technology and offer Unique remedies from invisible hearing correction to ear protection and ear wax removal. We are all accredited invisible Lyric hearing implant specialists. The only UK company with 3 dedicated Lyric clinics.

Visit Website

Phone:

01403 218 863

Email:

admin@hearingcarecentres.co.uk

Location:

20-22 Bishopric,
20-22 Bishopric
West Sussex
RH12 1QN

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South East Hearing Care Centres 5 star review on 7th September 2022

Joseph Elnaugh (s)

South East Hearing Care Centres 5 star review on 11th May 2021

Natalie Dennis

South East Hearing Care Centres 5 star review on 12th October 2018

Gary Clarkson

South East Hearing Care Centres 5 star review on 3rd August 2018

Mr P Spencer

Anonymous

Anonymous // 01/01/2019

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“I was suffering with blocked ears and am more than impressed with the treatment at the Seaford branch. Liam, the audiologist, is very knowledgeable on his subject and his caring and understanding attitude helps to give confidence.Very good to have it all explained on screens.The whole experience from the pleasant and kind attitude of the receptionist to the expertise and understanding manner of Liam is to be highly recommended.Thank you.”

Helpful Report

“I have been looked after very well. nothing seems to be too much trouble! Liam is very patient, and gradually getting my aids to really suit me. I have no complaints re my treatment. It's a pleasant experience all round!”

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“Very personal and polite service”

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“I very much appreciated the clear and efficient way my new aids were explained. They are an outstandingly updated improvement on previous aids. Prompt appointment time keeping was excellent.”

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“A friendly, efficient and professional service from the team at Horsham - sorted out my ear problem quickly and left me hearing so much better. Delighted!”

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“I was very interested to see how much wax was actually in my ears on the tv screen .It was removed very comfortably and with great care. I highly recommend this service.”

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“Comprehensive and efficient. Thanks.”

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“Friendly, professional service always! Significant expertise used to advise and this enables confidence in this practice. Superb, I would recommend to anyone!”

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“The audiologist, Dave Clark, gave me a series of tests to find out the extent of my hearing loss, whether there had been significant changes since my last test and whether my hearing aids were still functioning well. He explained each of the results in great detail and helped me understand the implications of the condition otosclerosis, I have always been pleased with South East Hearing Care Centres, the audiologists have always been excellent but Dave Clark was exceptional. I can recommend this Company without reservation.”

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“very patient with my elderly mother, removed wax from her ears and showed her how to insert her hearing aid correctly”

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“It was a very positive experience from the beginning. The receptionist, Michelle, was friendly and put me at ease. The audiologist, Rob Davis, was extremely helpful and took time to listen to the problems I was experiencing with my Protect Hear ear plugs and suggested ways forward. A very professional service, leaving me feeling much more confident. Thank you.”

Helpful Report

“I first came to South East Hearing as I wanted a second opinion and advice on how to control the build up of ear wax. I was informed at the first few meetings that by avoiding the traditional syringe method and using the micro suction technique that the number of times I would need to have the wax removed would be reduced. Sad to say that last Monday, whilst I received an appointment very swiftly, which I am always grateful for, water was used in my ear. You had always said that this increases the build up of wax, Friday I started with general ear discomfort which according to the aftercare information should be minor and pass quickly. Sunday I had to contact the out of hours GP service and travel to Haywards Heath to receive urgent primary care. Prescribed Ciprofloxacin 0.3% and Co-Codamol. Sad to say the Doctor could not see my ear drum. I understand that Rob is taking more of a strategic view on hearing, but that does not appear to be the case for wax build up. Instead of coming less, I am encouraged to come more, but on this occasion I feel let down as I am back to square one with reduced hearing. Whilst I appreciate it was quicker, only 30 minutes for an ear syringe, the cost to perform the procedure was the same. I appreciate that it does take you a long time to remove the wax by micro suction, but isn't that deemed safer? I think that the question that you should be asking yourselves is "What went wrong?" As a model patient who is trying to manage a situation; I no longer swim, or have contact with water other than daily hygiene and avoid putting any drops in the ear. However none of this has made any difference as you could work out by how regular my visits still are. So disappointed.”

Helpful Report

It is very disappointing to have received a review like this from a long time patient who has visited us on numerous occasions. Our clinic staff pride themselves on being very friendly and work hard to ensure that our patients are fully informed about their treatments. On receiving this review we immediately contacted the patient to resolve the issues, unfortunately at this time she has not yet replied to our messages. While we will always state our preference for using Micro-suction as it is by far the better way for removing wax from the ears, there may on occasion, be a need to support this with the use of irrigation as this helps remove any smaller leftover deposits or high viscosity wax that may cling to the canal wall.

“I had been having some discomfort in my right ear. After an examination it was found that I had a build up of wax in both ears. Mr Davies cleaned and removed this wax and I feel so much better. I was seen quickly and efficiently and shown the progress of each stage on his laptop.”

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“Attentive and good explanation of ear health. Knowledgable specialist. Thought it was expensive for wax removal.”

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“Very friendly, helpful and reassuring. Kept me informed of what was happening during each stage of the process. Made me feel much more relaxed.”

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“Receptionists: (Sharon & Tracey) Very pleasant and welcoming. Audiologist: (Mr. Clark) Patently knowledgeable, prepared to listen and prepared to patiently explain and recommend. Overall I'm pleased with the treatment I've received-----so much so that I referred my daughter to your care and she endorses my comments.”

Helpful Report

“Dave Clark saw me immediately. He took my details and history of my ear problem then explained what he would do. He examined both ears and I was able to see what he saw on a screen. He advised what I should use to prepare the wax for removal and also how I can take care of my ears to prevent build up of wax in the future..”

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“Unhurried approach to discussing my problems and seeking the best option. I have a problem with wax build up in my ears, so I am especially pleased with the wax removal micro suction service and the quality of service provided.”

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“Patricia was very friendly and professional, taking time to explain the procedure which was quick and painless.”

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“Total understanding and tremendous knowledge about the ears and all related conditions.”

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South East Hearing Care Centres is rated 5.0 based on 1,079 reviews