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Soren's House Reviews

4.9 Rating 2,726 Reviews
97 %
of reviewers recommend Soren's House
Company Reviews Product Reviews
375
 Metrics Info
4.9
Based on 2,726 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Soren\'s House Reviews

About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Sally S
Verified Buyer
“Just what I was looking for Easy to order and quick efficient service”
Helpful Report
Corinne C
Verified Buyer
“Really great quality products”
Helpful Report
Leah S
Verified Buyer
“Excellent service. Super fast delivery and lovely website that’s easy to navigate”
Helpful Report
Lisa V
Verified Buyer
“Very easy shopping experience and prompt service from Soren's House.”
Helpful Report
Emma W
Verified Buyer
“Beautiful products and very swift postage. Really pleased to have discovered this lovely website as we prepare for the arrival of our baby.”
Helpful Report
Julie M
Verified Buyer
“Super fast and really lovely product. My son loves it and has really helped with his anxiety.”
Helpful Report
Vanessa H
Verified Buyer
“Fantastic! Super quick delivery”
Helpful Report
Jurate M
Verified Buyer
“I didn’t receive my item yet, it is almost the month since I ordered and haven’t got yet… there is no any info about the delivery and there is no tracking number. I will not buy again anything from this website.”
Helpful Report
Hi Jurate, Your order was placed on September 1st. As stated on the product page these items are made to order and usually take 10-15 working days to arrive, there may also be further delays because of bank holidays and Royal Mail strikes. As explained in my email, we will get the tracking to you for this as soon as we can. Best wishes, Soren's House
Merna
Verified Reviewer
“Still awaiting refund on my order that I returned. I have emailed several times with no response/bring ignored. I now have no choice but to open a case. Unprofessional service!”
Helpful Report
Hi Merna, I can see from the system that your email was from 2 days ago and we have replied twice since then, so I'm not sure if they may have gone into spam? As stated on the last email the return has gone to a different location on our business park, so we will get this rectified for you urgently. Best wishes, Soren's House
Ashley
Verified Reviewer
“Withholding goods/ money/ unresponsive in contacting me I originally had a missing item from an order placed early august, they sent this out but was faulty. Since I have chased to find out where my replacement order is and was advised 2 weeks ago they would chase this up for me. Have since tried contacting them 2 or 3 times to chase order, ask for a refund and heard nothing. So very disappointed with service and still await to hear from them to resolve mid September. Date of experience: 14 August 2022”
Helpful Report
Hi Ashley, Thanks for the review. As explained, the replacement item was being delivered directly from the manufacturer, I am so sorry that this still hasn't arrived. This item has been refunded for you, apologies again for any disappointment. Best wishes, Soren's House
Joanne N
Verified Buyer
“Great shop and fast delivery”
Helpful Report
C L
Verified Buyer
“Excellent service from start to finish. My first Grandchild due in December, purchased some beautiful things for my beautiful Daughter to enthral her baby girl. Thank you”
Helpful Report
William S
Verified Buyer
“Fast delivery, great product thank you!”
Helpful Report
Paulina W
Verified Buyer
“The items are absolutley amazing ! Also the delivery timey was quick :)”
Helpful Report
Cathie S
Verified Buyer
“Excellent ideas for presents. Not too expensive. Great service overall.”
Helpful Report
Sharon C
Verified Buyer
“I am most upset as I brought a present for my friends daughter from your website . They received the present which had no message on I had to ask her if she received the present 🎁. She was so embarrassed to tell me , she didn’t know who the gift was from . I emailed your company and had no reply . Very unprofessional”
Helpful Report
Hi Sharon, Thank you for the review. This item is delivered directly from the manufacturer, but we are a little confused as I can see the gift message printed on the delivery note on our system. I will email a copy of this to you. Please accept our sincerest apologies if the recipient didn't see this. Best wishes, Soren's House
Ela C
Verified Buyer
“Everything was great, perfect quality products and fast delivery”
Helpful Report
Charlotte K
Verified Buyer
“Excellent service”
Helpful Report
Sandra B
Verified Buyer
“I purchased a beautiful baby gym for my first grandchild. Speedy delivery and excellent quality.”
Soren's House 5 star review on 14th August 2022
Helpful Report
Chani S
Verified Buyer
“One item missing and they ghost you like no other, no response eaither. Def open a case”
Helpful Report
Hi Chani, Thanks for the review. As discussed over email the beach ball was included in your order. We have asked you to confirm whether you noticed the package was damaged or tampered with before it arrived, because if it was we could claim for the missing item from our courier. We can resend or refund this item for you - please email support@sorenshouse.co.uk so that we can make this right for you. Best wishes, Soren's House
Soren's House is rated 4.9 based on 2,726 reviews
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