Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.85

4.9 Rating 2,736 Reviews

97 %

of reviewers recommend Soren's House

4.9

Based on 2,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 3rd April 2023

Anonymous // 01/01/2019

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“Very nice range of stuff for kids. This is my second purchase. Will be back for sure.”

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“Everything was good. I hadn’t noticed it was longer than average delivery so was confused why it hadn’t arrived but that was an oversight on my part. Love the wallpaper. Need more of it so will be making another order.”

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“Beautiful, very good quality bag, super quick delivery. Many thanks”

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“Amazing products, quality is fantastic. Super fast delivery and friendly efficient customer service, will definitely be back!”

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“Beautiful collection of brands and items. Quick delivery, thoughtfully packaged.”

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“Sandals arrived quickly, love the eco friendly packaging. Will definitely order again from soren’s house”

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“Love the tool set. Price checked against other suppliers and best price on market. Arrived very quickly.”

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“Fast delivery, great”

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“Super quick delivery and all the items i wanted. Very good impression for first order!!!!”

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“I've spent hundreds here & the only time I have a query regarding a faulty item, I am waiting a month so far still to hear their update & I probed this follow- up, which has now gone unanswered so far for a whole working week. No automated email about timeframe difficulties etc, if that should be the case; it is unprofessional to not even have an auto- reply with such slow replies, and non- responses, taking into consideration the value of total orders being high, the customer service should mirror that value & my experience is not doing that at all. To note, the customer contact form states they hope to respond within 24 hours, so what makes an email any different.”

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Hi Lydia, Please accept our sincerest apologies that this was missed, the ticket was closed in error. I am following up with the manufacturer regarding the faulty item, but in the meantime the item will be refunded in full. Best wishes, Soren’s House

“Not good at all. Item was delivered to the wrong address and yet received the item or a refund!”

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Hi Daniella, Thanks for taking the time to leave a review. This parcel is shown as delivered and was photographed 7 days ago at the correct tracked address. We ask for a 14 day cooling off period for our couriers to investigate, please bear with us while we get more information. Best wishes, Soren’s House

“Great quality, and mix of products. Simple to browse and search for what you need, always inspiring!”

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“The products are quirky, and the delivery was speedy!”

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“Had an issue with an item being faulty. Contacted the shop and they initially replied with an offer of a replacement, but as the item was for my sons birthday (which had already passed) I requested a refund. Numerous emails later and absolutely no reply whatsoever. Pretty shocking, really.”

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H Omar, Thanks for taking the time to leave us a review. We have still not received this return, please can you email support@sorenshouse.co.uk with tracking info? Best, Sally

“My order arrived in a paper bag and the box inside was completely smashed. I’ve been contacting the customer service both via email and on the website but they never get back to me. I also returned the item but no news and haven’t received my refund yet. Absolutely shocking customer service. Please avoid this shop at any cost.”

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Hi Megumi, Thanks for taking the time to leave us a review. Are you sure this review was for us? Our email correspondence shows that the sneakers were being returned, as they were too small (I can see an email response from us on the 20th April, which may have gone into spam?). The refund was processed through Klarna, please let me know if there are any further issues. Best, Sally

“Fast delivery, good price for the sunglasses and good packaging!”

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“Amazing service, which is why I continue to shop here”

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“Lovely place to buy unusual toys for children and other special goods.”

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“thank you soo much! Miffy arrived quickly perfect service :)”

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“Excellent service! Beautiful selection of items. Will be ordering for sure in the future!”

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Soren's House is rated 4.9 based on 2,736 reviews