Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.85

4.9 Rating 2,726 Reviews

97 %

of reviewers recommend Soren's House

4.9

Based on 2,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

$Read Soren\'s House Reviews$

About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 3rd April 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've always epxereinced good products and sevices”

Helpful Report

“I ordered on 03/01 and unfortunately still haven't received my order. I’ve had some communication from the brand eg awaiting stock and they did give a £20 refund. But it wasn’t clear on the site when I put the order through that there would be this big a delay and most of the communication hasn’t been proactive, which is disappointing.”

Helpful Report

$Read Soren\'s House Reviews$

Hi Alex, Thank you so much for leaving us a review. We are so sorry for the delay with your order, we have emailed you directly about this. Thank you again for your patience. Best wishes, Soren's House

“Soren's House fulfilled my order of a product unobtainable anywhere else and sent in time for Christmas. Excellent service.”

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“The service was excellent present came on time.”

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“Not used trampoline yet. Ordered it as a Christmas present and didnt receive it until after Christmas. Couldnt be bothered with returning it so left it for a birthday present. Delivery not Soren House responsibility but when ordered in mid Dec was implied would arrive before. The parcel then arrived at depot on 23rd Dec but wasnt delivered until 27th - I wasnt allowed to collect despite just being a few miles away.”

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“Fantastic product and delivered in the suggested timeframe”

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“Amazing product will definitely purchase again”

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“Lovely, solid little garage. Complex to build due to multiple components. Many screws required which were provided. Great toy although washer gate not so robust and difficult to access. Compared to other garages it’s a sturdy toy.”

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“Gorgeous item!”

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“Prompt shipping, very competitive prices plus the bonus of a discount voucher. Many thanks.”

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“High quality fun and eco friendly play options for baby!!! Absolutely love the unique gems in this shop! Xx”

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“I love Soren’s house. I always receive such great customer service, swift delivery. The product itself has s lovely.”

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“Lovely product and great service”

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“Great quality items for the best price. Quick delivery too”

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“Lovely product and quick postage - wrapped and packaged with care. Thankyou!”

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“Little gifts for our granddaughter, can't wait for her to open them ❤️”

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“I have emailed three times now, regarding my Order #38986, I have received an email from Claire, saying my item was out of stock within an hour of my purchasing it. I replied back to say, thank you for letting me know, as my daughter only wants the pink bike, please can I get a full refund, as you no longer have the stock. I am yet to receive and update or my money back!! Please can someone contact me asap to let me know when I will receive my full refund. I am currently on maternity leave with a newborn baby and it’s Christmas, every penny counts to my little family. £134 is alot of money for me to lose.”

Helpful Report

$Read Soren\'s House Reviews$

Hi Chloe, Thank you for leaving us a review. As explained in our message on Friday your replies had filtered into spam. As soon as we received your voice message, this was resolved and refunded in full for you. Apologies again for any inconvenience caused. Best wishes, Soren's House

“perfect item + fast shipping!”

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“Great service - my friend loved her baby gifts! Would buy from here again”

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“When I ordered the product it said between 4-5 working days for delivery the product came approximately 3 weeks after I placed the order. There was no update on the order. When I contacted Sorens house the lady was very helpful and sent me a link to track the item. The customer service I received was 10 out of 10 but for future reference if a product is going to be delayed an update would be beneficial.”

Helpful Report

Soren's House is rated 4.9 based on 2,726 reviews