Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.85

4.9 Rating 2,726 Reviews

97 %

of reviewers recommend Soren's House

4.9

Based on 2,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 3rd April 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My (20 year-old) daughter was upset she couldn’t find a white Miffy toy. I had one delivered in 2 days, just in time for Christmas & she was delighted. Perfect service & great quality toy.”

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“Beautiful site, great products. Fast, efficient service.”

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“We have not received our order still so cannot review the product”

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“I bought 2 Miffy bunnies for my grandchildren. They are much loved and arrived just in time for Christmas. The bunnies were just as expected, cuddly and cute.”

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“Top notch”

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“I placed an order on the 12th December. The item has not yet been dispatched. I have since emailed twice and left a message. No one has returned my emails or call. Where is my order?! If it hasn’t yet been dispatched, where is my refund? What a terrible service. Please answer me!! Order number #34073”

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Hi Rosie, As clearly stated on the product page the canopies are handmade to order and take 3 weeks to be delivered. I'm sorry customer services haven't been in touch yet, but we are a small family business and are do not work over the bank holidays, as our team are taking some much needed family time. We reopen tomorrow so someone will be in touch to help you with this, although this order is not delayed, it isn't due to be delivered yet. Best, Claire

“Product and packaging all fine but was a Christmas gift ordered in good time to arrive for Christmas according to website (10 December) but did not arrive until 28th leaving niece present- less at Christmas. I realise that this is partly due to Royal Mail strikes, but all other items from different retailers ordered on or even after this date arrived in good time. Disappointing!”

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Hi Jill, Thank you for leaving us a review. You placed your order at 3pm on the 12th December with standard delivery. Given the Royal Mail strikes, we did offer next day and DPD options. We despatched this order on the 13th December, so we did everything we could. We're sorry Royal Mail didn't get this to you in time. Best wishes, Claire

“Beautiful products my granddaughter was so thrilled. Great service too.”

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Thank you so much Anne : )

“We paid about $30 for a U.S. delivery, the items as stated in shipping were NOT sent with DHL and did not get to us within 3-5 days, instead UK Royal Mail was used and took quite a while to arrive during which time we wrote to customer services twice and never got a reply- when the order finally got here, the anti slip Liewood bath mat we got had been so tightly folded and in the post for so long that it’s left permanent folding lines that won’t flatten & now won’t stick to the bath floor despite the suckers… we are not happy.”

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Hi Soli, Thank you for leaving us a review. I am so sorry for the delay in getting back to you, we have had some issues with our US messages. Your order was placed with us on the 12th of December and was delivered in the US on the 21st December, 7 working days later! As stated on our website, we use the quickest couriers to get these parcels to you. You paid $29 (£24) for delivery and the Royal Mail International Tracked & Signed cost was over £25. Thank you for the photograph, if you place the bathmat in warm water these fold lines will disappear - they are not a consequence of being in the post for too long. Best wishes, Claire

“Great product”

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Thank you Farrah : )

“I bought two beautiful rattan mushroom houses and they are delightful..The price was very competitive and the ordering process was simple and delivery was within the time quoted. This was my first visit to the site and there are many gorgeous bits. I would recommend for anyone looking for that perfect gift. Very many thanks”

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Thank you so much Sandra, we're so pleased that you like them : )

“Don’t really have much to say. The dummy clip is from a company sold through soren house. I wouldn’t recommend buying it.”

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Hi Nabila, Thanks for leaving a review. We import Liewood products from Denmark and retail them in the UK. If you are not happy with your dummy clips, you are very welcome to return for a full refund. Customer services haven’t had an email from you, please get in touch if we can help with anything! Best wishes, Claire

“Bought Studio Roof Grasshopper as a gift. Good quality and very attractive. Arrived on time. Very happy with the purchase”

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“Excellent service and quick delivery.”

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Thank you Suzanne : )

“Soren’s House has excellent customer Services and the Luggy I bought is a sweet, natural product for a toddler. Their inventory is full of desirable, natural and sustainable objects. Don’t hesitate to order. Black Friday and the Postal Strike caused a delivery issue - hardly Soren’s fault!”

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Thank you so much Julie : )

“Wonderful collection of baby and toddler items. Arrived safely and quickly!”

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“Excellent packaged well arrived in good time no issues.”

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“Sorens house has been a lifesaver for an uncle and future parent. Everything they sell is of a quality with a great sense of style. I recently got a banwood trike for a 2 year old birthday present and it’s fabulous.”

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“I got 2 soft dolls for my baby from here, amazing quality and at a really good price. Delivery fast enough, I am more than happy to recommend Soren's house. Many thanks!”

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“I ordered my daughters birthday present from Soren’s House. The process was simple and easy to order and my delivery was fast, and arrived with out any problems. I would recommend to any parents looking for the perfect birthday gift!”

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Soren's House is rated 4.9 based on 2,726 reviews