Soren's House Reviews

Name: Soren's House
Address: Unit 5 Brooke's Mill, Huddersfield, United Kingdom
Rating: 4.85

4.9 Rating 2,731 Reviews

97 %

of reviewers recommend Soren's House

4.9

Based on 2,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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About Soren's House:

Modern design store for kids focusing on natural, organic and sustainable products

Visit Website

Phone:

0330 1336089

Email:

support@sorenshouse.co.uk

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Soren's House 5 star review on 3rd April 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an items many days ago and still have not received my order, nor got confirmation it was shipped. Their website states they ship in 1-3 days but that is not the case. I also emailed their customer service but no response. Is this a scam website? Did I just lose $80? I ordered from their USA website instead of UK so I am not sure if there is an issue with the U.S store but I'd like a refund at this point.”

Helpful Report

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Hello and thank you for leaving us a review. We sent you an email regarding this last week offering alternative backpacks as we were unable to despatch the lemon one, as it was damaged and was our last one in stock. It may have gone into your spam folder? We haven't received an email from you, so there may be an issue with the US support email which I will look into now. Please can you email support@sorenshouse.co.uk so that we can make this right for you. Best wishes, Sally

“Very efficient”

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“The picture I received was beautiful and I love the look of the products but a week on I have still only received half of my order (despite the delivery paperwork saying both parts were included). I wrote immediately to your support address and nearly a week later have still not received a reply or the second half of my order, despite emailing again. As there is no telephone number there is no other way to contact you and it has been very frustrating.”

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Hi Jemma, Thanks for leaving us a review. Apologies that your first email was not received, the first message we received about this was dated yesterday, and the missing item has already been refunded in full for you. Best wishes, Sally

“Stunning colour and material! Haven't put up yet as still decorating the nursery but excited to!”

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“Lovely products at reasonable prices - fast and easy delivery. Very happy thnaks.”

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“Great service and a good quality product.”

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“Lovely quality, beautiful pieces and quick delivery.”

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“Happy with everything..”

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“It’s my second order with Soren’s House and I’m very glad I came across this website! Great service, lovely packaging and the items themselves. It was the only place I could find the shape sorter I’ve been after for my girls first birthday so I’m very happy! Would definitely recommend shopping here. 😊”

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“Easy process and item delivered on time!”

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“Great products very great alternative to other mainstream brands on the market.”

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“Excellent service and and a fantastic range of products. Highly recommended!!”

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“Excellent customer service.”

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“Love the bugs, had seen them on the original creators site but they don't ship to the UK. Sorens house were great at contacting me and sorting an alternate, when one of the bugs I ordered was the last they had in stock and was damaged.”

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“Beautiful natural gifts that will last generations, absolutely super. And arrived on the day as promised!”

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“Very nice website with good selection. Delivery and packaging are great.”

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“Most of the items are absolutely perfect but unfortunately few designs slip in quality and the items fall apart right after being put together…… little disappointing but hey that’s life”

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Hi Ewelina, Thanks for taking the time to leave us a review and I'm sorry to hear that you've had an issue. I've checked with customer services, and we don't appear to have a message from you regarding this? Please could you email support@sorenshouse.co.uk with the details, so that we can try to rectify this for you. Best wishes, Sally

“Clear website. Easy ordering. Swift dispatch and delivery.”

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“Customer service has been terrible. I have had to write 15 emails asking about my package that they cannot find that was ordered 6 weeks ago. There is no follow up or importance. They resent the package but somehow don’t have the tracking numbers? I will not buy from them again! Such a headache”

Helpful Report

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Hi Trystian, Thanks for leaving us a review. As discussed over your email, your initial package is currently sat in the USPS depot in Chicago, and has been since June 10th, which is something totally out of our control. As discussed last Friday, your missing parcel has been resent with DHL and the tracking will be forwarded to you ASAP. Best regards, Sally

“Everything was great”

Helpful Report

Soren's House is rated 4.9 based on 2,731 reviews