“Edited: customer services reached and will be sending a new device. Thank you
Received the device in good time. But went to use it for a second time and it stopped working. I’ve reached out to the customer service department twice, but still no response a week later.”
“UPDATE: I heard back that they would process my refund over a month ago and they still have not done so and they are now ignoring my emails.
After ELEVEN emails to this company, and proof that my return of the device was completed in January, they have still not processed my refund. DO NOT ORDER from this company if you don't want to waste your money. I will be reporting them to the Better Business Bureau and warning consumers on other review sites.
I couldn’t be more frustrated with this company! Immediately after ordering the Sonic Spa 2.0, my physician ordered a CPAP machine for me, and I no longer use my dental device. I reached out repeatedly by email as instructed to return the dental spa with no response.
Although they claim to have a no risk return policy, that is absolutely not the case.”
“I initially had a challenging experience receiving my product from Sonic Dental, as it was mostly shipping issues. After speaking with Ava from customer service, they worked very hard to make the issue right and even sent me a free upgraded Sonic Spa Pro as compensation. Ever since then, I have been satisfied with my product and the company.”
Hi - we apologize for the issues experienced. We did explain when you asked for a refund that your order had already been picked and packed and could not be stopped at that point and you were free to return the item. As the item was not returned and was still in your possession, we could not provide a refund and consequently the bank returned the money to us. We are happy to send you a new Sonic Spa Pro free of charge if you reach out to us as a gesture of goodwill. Thanks
“Sonic Dental's commitment to quality is evident in their Sonic Spa and Ultrasonic & U.V-C Cleaning Technology. Pairing it with Sonic Dental Cleaning Tablets creates a comprehensive dental care solution. The results speak for themselves – my dental appliances have never been cleaner. The shipping was swift, and I'm thoroughly impressed with the entire experience.”
“Sonic Dental is a company that truly values its customers. Their customer service is attentive and helpful, ensuring that all my concerns were addressed promptly. I was also delighted by the efficiency of their shipping. My Sonic Spa arrived swiftly and in perfect condition, showcasing their dedication to quality services from purchase to delivery.”
“I'm thoroughly impressed with Sonic Dental's Sonic Spa. The Ultrasonic & U.V-C Cleaning Technology has taken my dental appliance cleaning routine to a whole new level. It effortlessly removes stains, bacteria, and odors, leaving my appliances fresh and pristine. The sleek design and user-friendly interface make it a joy to use. This product is a must-have for anyone who values oral hygiene.”
“Count me among the Sonic Spa enthusiasts! Admittedly, I was skeptical, assuming it was just another web sensation. Yet, buying it has turned out to be a game-changer. I'm so smitten that I've purchased two extras for my buddies. Don't overthink it – get yourself one. Your aligners will be singing hallelujah!”
“In conclusion, I can't recommend Sonic Dental's dental appliance cleaner enough. It's an absolute game-changer in terms of cleanliness, convenience, and overall quality. If you're looking to elevate your dental appliance cleaning routine, do yourself a favor and give their product a try. You won't be disappointed!”
“Absolutely love my Sonic Spa! I was dubious at first & thought it was just another one of those internet things. I’m so glad I bought one though, I couldn’t live without it & have actually bought another two for friends. If you’re thinking of buying one, just go for it, your aligners will thank you for it!”
“I had purchased another cleaner from Amazon but it broke really quickly. This one is really good. Customer service was quick to respond to my query about shipping”
“I can’t get a response from this company or my money back. I’ve sent 3 emails, their auto email states they will reply in one day. I’ve been waiting 10 days now without a response. I just want my money back. Not a very good customer service team.”
“The cleaner is great! The company is awful. Signed up for auto fill on cleaning tablets. Never received them. If you email them, which I have done more than once, they have an auto response about answering saying they’ll respond, but they don’t. I’m canceling with my credit card”
Hi - we received some delays at this time due to stock issues. These have since been rectified and you have been receiving your tablets on subscription. Thanks
“DO NOT purchase products from this company. I purchased 2 products a month ago, and I still haven't received them. I reached out via message twice and they still haven't directly responded to me, and they don't provide a number to call them. Terrible customer service. Don't know if I ever will receive my products.”
“The information on the Sonic Spa website lacks several important details. It advertises 5 minute cleaning which is definitely not the case with Hawley retainers. In the Sonic Spa box is the small instruction booklet with fine print. Page 5:
Section Ultraviolet Light: "If using The Sonic Spa to disinfect your dental appliance, after disinfecting one side, turn the item over and run The Sonic Spa again to ensure complete sterilization." With the case of my retainers this requires them to be run through 4 times, once on each side four separate times (the retainers will not sit in the machine side by side). Each run is 5 minutes BUT there is a sticker on the device (not mentioned anywhere else i.e. looks like a last minute item overlooked/defect) that states: "After 3 times of continuous work, the machine needs to rest for 5 minute" SO, in my case it would take 25 minutes to disinfect my 2 retainers!!! Sorry, this is a no go. I cannot recommend this product and am returning it.”
Hi - thanks for the feedback. The Sonic Spa has a metallic tank which reflects the UV-C light which means you do not need to turn your dental appliance over. We have since updated our instructions and have a new device - the Sonic Spa Pro.
