Sole Bliss Reviews

Name: Sole Bliss
Address: Unit D Penfold Works, Imperial Way,, Watford
Rating: 4.84

4.8 Rating 3,277 Reviews

97 %

of reviewers recommend Sole Bliss

Company Reviews

Metrics

Info

4.8

Based on 3,277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Sole Bliss:

At Sole Bliss, we believe that every woman deserves beautiful shoes. That’s why we design on-trend, luxuriously comfortable shoes for women with bunions and wide feet.

Visit Website

Phone:

01923 227400

Email:

info@solebliss.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my 1st pair of beautiful Sole Bliss shoes. I tried them on and wore them around my house for an hour or so and they felt fine. I wore them the next days to work and incurred several blisters on both of my feet. I inquired about a possible refund to return the shoes given their uncomfortablility and was told “no” and “they knew they would lose me as a future customer”. This is the poorest experience that I have ever had and will never buy from this company again.”

Helpful Report

(USA) - Posted 5 months ago

“Promised comfort and style. I got the comfort but not the style. Lovely looking apricot loafers but unfortunately after trying them on on carpet,I waited to wear them out for a birthday celebration. Big mistake. As soon as I put them on they hurt. By the time I got to the hotel restaurant I was grateful to sit down. On way back had to walk barefoot as pain was unbearable. Once in room discovered I had a blister. Too late to ask for refunds. Won't be purchasing any more.”

Helpful Report

Posted 8 months ago

Hello, thanks for your feedback. We are sorry to hear you didn't find your loafers comfortable. We do offer 30 days for you to try your shoes on and ensure they are comfortable for you. So if you weren't finding these comfortable we would have advised sending them back to us. If we can help any further please contact our Customer Care Team. Kind regards, Sole Bliss

Posted 7 months ago

“They fit way small, there was so much ill fitting padding in alll the wrong places that they were unwearable. And of course I thought,” well they will adjust to my feet.” But no. They got worse the longer I wore them. And of course they won’t accept returns if there is any evidence they’ve been worn.”

Helpful Report

Posted 8 months ago

“Another purchase and another return. Advertised as wide fit but definitely not.”

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Posted 9 months ago

“As someone who has moderate bunions, I struggle to find heels that fit me and are comfortable. When I first got the Ingrid in Blush Suede I was very happy with the fit, the cushioning was great, however when I actually wore the heels for the first time, it was not the bunion or the toe box that was the issue but rather the padding around the heel, there is basically no padding or lining whatsoever, and my heel ended up with blisters from just 3 hour event with not much walking or standing. The next event I decided to apply padding on my feet and wear them, yet it was still painful to wear. I am disappointed because I thought this would be an investment worth buying but I can never try them on again. Please think of the shoe as a whole, not just the bunion aspect.”

Helpful Report

Posted 9 months ago

“I am writing to express my deep disappointment and dissatisfaction with both the product quality and the customer service I received from your company. While I had read extensively about your company and its mission, I was truly disappointed when the product I purchased did not live up to my expectations. I recently bought a pair of shoes, model DRAM-LEA-BLK-380, and after wearing them for just over a month, I noticed that they had loosened significantly at the heel end. As a result, my heel slips out of the shoe when I walk, causing discomfort and inconvenience. When I reached out to your customer service team for assistance with this issue, I was disheartened by the response I received. I was told, "Unfortunately, as the shoes have been worn, we would not be able to accept them back for an exchange. You could also try putting some fabric material in the shoe to fill the gap, and this could make the fit more comfortable for you." For a purchase of $300, I find it unacceptable that the company's solution is to recommend stuffing fabric into the heel of the shoe rather than addressing the underlying issue of why the shoe's design led to it becoming loose. This response does not reflect a brand that stands behind its quality or values its customers' satisfaction. I was initially committed to your brand, but this experience has left me deeply disappointed. I will now have to think twice before considering shopping here again.”

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Posted 9 months ago

“The service is great. The product, no so much.”

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Posted 1 year ago

“Poor quality.”

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Posted 1 year ago

“I purchased a pair of sling-back heels in May; they are my fourth pair of Sole Bliss shoes. I tried them on and they seemed fine, so I took them on a cruise, only to find that they were excruciatingly painful on the first night that I wore them; they pinched my toes and caused blisters. When I contacted "customer service", I was told that I could not return them because I had worn them for one evening on carpeted floors and I was scolded for not trying them on properly! In conclusion, painful shoes and poor customer service mean that I will not be shopping with you again.”

Helpful Report

Posted 1 year ago

“The shoes have rubbed my bunion instead of cushioning it as I expected. Extremely disappointed, will stay with my other brands in future.”

Helpful Report

Posted 1 year ago

“Ordered size 8/42, navy, suede, kitten-heel shoes. They were at least one size too large. Three heel grips are now installed in each shoe and they can just about be worn. €71 excise duty paid - non-refundable. Returns at my expense and replacement would incur €71 duty again so I'm not a happy customer.”

Helpful Report

Posted 2 years ago

“I ordered the Ingrid black leather pumps in my regular size, because the website says to. They were so big that I needed to exchange them. The second pair was so big that I also needed to exchange them. In both cases, the shoes would not even stay on my feet. The third pair seemed to fit perfectly, but after wearing them at work for a few hours, my feet were in agony, and the insides were already starting to wear away. I contacted customer service with a photo and they said they have never heard that before and it does not mean that the shoe is lower quality. They also told me that if I walked on a hard surface, I cannot return them. Instead I was supposed to only wear them on carpet for the first 40 days. They were so slippery when I first got a pair that they told me I needed to walk on a hard surface to make them less slippery. I didn’t know that would mean I could not return them. 🤷‍♀️ I’ve always worn a size 7 in every brand of shoes except this one. I’ve exchanged until I can’t anymore because they won’t take them back after one day of use.”

Helpful Report

Posted 2 years ago

“Ordered these after reading good reviews and seemed comfortable in my own home when I tried them on. However, when I wore them for the first time out for a meal, found them very uncomfortable, couldn't wait to get them off and would certainly not be able to dance in them. Very disappointed and not looking forward to wearing again although will have to as can't afford another pair.”

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Posted 2 years ago

“The shoes looked lovely although the heel strap kept slipping down. I wore them to my sons wedding and could hardly walk out of the church as my feet were hurting so much, I was very disappointed that the promised all day wear and padding had let me down. I changed into a different pair straight away and wish I’d never purchased them.”

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Posted 2 years ago

“I wore my sole bliss shoes once and they are the most uncomfortable shoes I have ever bought”

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Posted 3 years ago

Hi Janet, Thank you for your feedback. We are sorry that you were disappointed with your shoes. It sounds like the particular style you chose was not the right fit for your foot shape. Our friendly knowledgeable team are always on hand to help with any questions you may have about finding the perfect shoe for you. Team Sole Bliss

Posted 3 years ago

“A very efficient company. Very quick on delivery and refunding money if the shoe needs to be returned. I have plantar fasciitis and have lived in the trainers since I have had them. Very comfortable and a lovely soft leather. Will definitely purchase another pair of shoes or boots.”

Helpful Report

Posted 3 years ago

“I looked forward to being able to walk in comfort in my shoes created by a podiatrist . However on my first time out the shoes rubbed my Bunion until it was red and raw . It was so painful and took days to heal . I wrote to Sole bliss to tell them of my experience , and was dismissed with ‘you have worn them and they are now unsaleable ‘ , a second email was ignored . They were the most expensive pair of shoes I have ever bought. I possess , walking boots, running shoes and ‘trendy’ shoes and have never experienced so much discomfort and these are supposed to be designed specifically for bunions . The shoes were very expensive and did not match the sales claim and the sales team were unfriendly and unhelpful . A very poor experience .”

Helpful Report

Posted 3 years ago

“My black trainers arrived in superb box and looked gorgeous. After wearing same for half an hour I noticed that my feet were boiling and this shoe became very un comfortable and a feeling of walking on the ground. I understood they were wide fitting but were certainly not a wide fitting. I phoned this company and were told that everybody experienced wonderful comfortable shoes and they were not interested in a return. I have not worn these again and are in my wardrobe, which is awful considering the most expensive trainer I have ever bought £179. I am a pensioner and disgusted!!! Nobody has called me since from Sole Bliss and I am so disappointed!”

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Posted 3 years ago

“After my initial enthusiasm for these shoes I have had to downgrade them to only one star: after barely 12 months the leather has worn to a hole at the bunion point. I have never had this problem before with leather shoes and feel there is a fault in the leather, so I took this up with customer services. Their response was that only premium quality Italian leathers were used for their shoes and it was just due to normal wear and tear. I dispute this as the shoes have not had excessive wear over the 12 months. Very disappointed with the quality of such expensive shoes and after a relatively short time.”

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Posted 3 years ago

“Tried on shoes which were my normal size but Sole Bliss shoes appeared too short. However the sole was marked whilst walking on carpet and therefore the shoes could not be returned. Very expensive mistake.”

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Posted 5 years ago

Sole Bliss is rated 4.8 based on 3,277 reviews