Solarcrest Reviews

Name: Solarcrest
Rating: 4.85

4.9 Rating 185 Reviews

98 %

of reviewers recommend Solarcrest

Company Reviews

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Phone:

01625 423020

Email:

sales@solarcrest.co.uk

Location:

38-42 Brunswick Hill, Macclesfield
SK10 1ET

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They provide a complete service from design to commissioning and are very helpful all along the way.”

Helpful Report

Posted 7 years ago

Thanks for the review, it's always good to get positive feedback. We're pleased that you found us so helpful, because we pride ourselves on excellent customer service and satisfaction from the start of the process to its completion and beyond. We hope you are enjoying the benefits of your new system. Thanks again!

Posted 7 years ago

“From design to completion the level of price, quality and service were second to none making the whole experience seamless, I would definitely recommend Solarcrest to others.”

Helpful Report

Posted 7 years ago

Hi, Thanks for the review. We're glad the process went well for you and that you are happy with how we did! We hope the system works well for you!

Posted 7 years ago

“Knowledgable and practical, clear options / quotes, always available, on the phone for advice and help.”

Helpful Report

Posted 7 years ago

Hi, Thanks for the review. We want every install we are involved with to go as smoothly as possible and be the best system available, so we will always be on hand to give advice throughout the install and beyond. We hope the system is working well for you.

Posted 7 years ago

“I highly recommend Solar Crest - they did an amazing job for me. We're renovating a London split level terrace. There's tons of structural steal and I didn't want to lower any ceilings. It was so complicated DR Ventilation pulled out at the last minute. The whole build was stalled until Eliot and Richard turned up and fixed everything. Solar Crest were on site in days and managed to source units when even the manufacturer had run out! They squeeze units and ducts in to spaces the architect thought would be impossible. They completed a perfect install in under 5 days! We couldn't have hoped for more. So glad we found them. They really knew what they were doing and really worked hard to get everything just how I wanted it. Thanks!”

Helpful Report

Posted 7 years ago

Thanks for the review! We're pleased that we managed to solve your problems for you. It's not the first time we've had to step in when another company has pulled out because they thought it was too difficult. We like the challenge! I hope you enjoy the benefits of the new system!

Posted 7 years ago

“Very helpful staff who were not fazed by any comments or requests that I made during the design process. A good team.”

Helpful Report

Posted 7 years ago

Thanks for the review. We're always here to help during a design and install process!

Posted 7 years ago

“They were very patient with responding to queries and clarifying our requirements.”

Helpful Report

Posted 7 years ago

Thanks for the review. We want every job we do to be done right, so we're always on hand to answer questions and give advice.

Posted 7 years ago

“Very helpful and efficient staff.”

Helpful Report

Posted 7 years ago

Thanks!

Posted 7 years ago

“Personal service, goods delivered on time, competitive price.”

Helpful Report

Posted 7 years ago

Thanks for the review! We like to give all of our customers the attention and support that they need.

Posted 7 years ago

“Great service and technical backup. We will be using Solarcrest again on the next project with MVHR.”

Helpful Report

Posted 7 years ago

Thanks for the review. Great service is something we pride ourselves on! We look forward to hearing from you again soon! And don't forget that we also offer state-of-the-art insulation!

Posted 7 years ago

“Very competitive price and free delivery”

Helpful Report

Posted 7 years ago

Thanks! Hope you enjoy the new system.

Posted 7 years ago

“We have done a self-build from the foundations up. Having lived in a caravan during the build we opted to insulate it well beyond regulations whenever we had a choice. Esentially, the house is a Celotex box without a single wall opening or glazing triple vent. MVHR was an obvious choice. Despite being mediocre DIY people we opted to install it ourselves. We sent plans to Solarcrest and they came up with a full plan for where piping should go and all the necessary parts. We were forced by external factors to change room layouts a few times and each time they were happy to change the design. Answers to all queries were within hours, often minutes During installation we had queries about how parts should go together and, with the help of some photos were guided through anything we didn't understand. When extra parts were needed the were invoiced and dispatched immediately. The end result ? For the last 2 months, including hideous January 2017, we have been running the Heat Recovery system without a single problem from the instant it started. It makes no noise and we occasionally put our hands to the inlet to make sure it is actually working. It always is. We had to turn it off for a couple of days due to other electrical work and you could quickly tell the difference in air quality. One can get used to a good thing very quickly It is often helpful to say "what could be done better". We do not have an attic space so chose to place the unit and manifolds in the ceiling void. Placing it in an attic (even a small purpose built one) would make the installation easier. The kit is serious stuff for a DIYer . It requires firm manipulation and even firmer attachment to the manifolds. The output from grey Plenums is the same width as the widest hole cutter which makes cutting a hole for them awkward and time consuming. A problem for the Plenum designer, not Solarcrest, to address. But the conclusion is simple from one self-builder with no construction industry connections or skills. If you are building a house in the UK, especially the south, seal it up, put in MVHR and buy everything from Solarcrest. MVHR really is all they promise and Solarcrest will make sure you get the right kit”

Helpful Report

Posted 7 years ago

Thanks for such a great review. We're delighted that everything went so well and hope you continue to enjoy the benefits of the system. Once you've experienced life with an MVHR system, you'll wonder how you ever managed without!

Posted 7 years ago

“Great customer service”

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Posted 7 years ago

Thankyou!

Posted 7 years ago

“100% satisfied with the service, it was quick and efficient, Kathy, you are a star. I would certainly recommend Solarcrest.”

Helpful Report

Posted 7 years ago

Thanks for the review. Glad to hear it went so well. Kathy is certainly a star!

Posted 7 years ago

“Solarcrest designed a bespoke system for our refurbished apartment and provided great support along the way. Great service from beginning to end. Andy - London”

Helpful Report

Posted 7 years ago

Thanks for the review. We are pleased you found the service so helpful and the install went well. I hope you enjoy your new system!

Posted 7 years ago

“Solarcrest provided a design for the ventilation system and a full bill of materials to order against. I visited the offices to go through some points of the design and to see some of the components and they were very accommodating for this. I installed the system myself, which was pretty straightforward, and Solarcrest provided telephone support where clarification (for peace of mind) was required. On completion, I had some components left over and Solarcrest took these back and re-imbersed most of the cost (obviously there was a stocking recharge). The system is running continuously and can hardly be heard - you would not notice unless told. The commissioning engineer set a lower rate for night-time and during this time you cannot hear any noise at all. The system automatically boosts when someone is having a shower, resulting in no condensation in the bathroom. Overall we are very happy with the system.”

Helpful Report

Posted 7 years ago

Thanks for the review. We're always on the other end of the phone for any problems during the install and beyond. Very happy to hear the system is working so well for you!

Posted 7 years ago

“Good product knowledge and excellent advice, quick and efficient order and delivery”

Helpful Report

Posted 7 years ago

Hi, Thanks for the review. Good to hear. We pride ourselves on top notch service and knowing our stuff! We hope the system works out well for you.

Posted 7 years ago

“excellent personal service and communication”

Helpful Report

Posted 7 years ago

Thanks. We know that these can be big jobs to complete, so always make sure we're available for any questions and to advise where needed. We hope you are enjoying the benefits of your new system.

Posted 7 years ago

“Very easy to deal with on the phone and by email. Organised, flexible and efficient.”

Helpful Report

Posted 7 years ago

Thanks. We like to be approachable and friendly! We hope you enjoy the benefits of your new system.

Posted 7 years ago

“Solarcrest have provided a friendly, prompt and reliable service in designing and installing a MVHR system in my new build.”

Helpful Report

Posted 7 years ago

Thanks! We're pleased you found the service so reliable, and we like to think we're a friendly company to deal with! Hope you enjoy all of the benefits of your new system in your new home.

Posted 7 years ago

“I have been working on a very large project at home requiring two heat recovery system. The systems have been designed by a great team, they have modified drawings while I have been renovating my property to make the installation as simple as they can. They have supported me through out and have sent the equipment required for each stage promptly. They are happy to give advise when needed and send plenty of information to help. I can not thank them enough for all there support.”

Helpful Report

Posted 7 years ago

Thanks for the kind words. We pride ourselves on our customer service and want every system we work with to be of the highest quality. We hope you enjoy all the benefits of the new system!

Posted 7 years ago

Solarcrest is rated 4.9 based on 185 reviews