Office-365 Reviews

Name: Office-365
Address: 2880 West Oakland Park Boulevard Suite 225C, Oakland Park, Florida
Rating: 4.61

4.6 Rating 4,806 Reviews

92 %

of reviewers recommend Office-365

4.6

Based on 4,806 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Email:

info@office-365.com

Office-365 1 star review on 10th July 2019

Smith Smith

Office-365 1 star review on 10th June 2019

Patrick Harney, Massage By Brother Bear

Office-365 1 star review on 2nd June 2019

Raul Garcia

Office-365 5 star review on 24th May 2019

Kate McFadzean-Ferguson

Office-365 1 star review on 9th December 2018

Sally Barnes

Office-365 5 star review on 17th October 2016

Daniel McIntosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sofware and key would not be accepted by Microsoft and when contacting software geeks to help no one was available to help. The matte was eventually resolved thanks to the help of Microsoft customer service team. 5 stars to Microsoft and the fact I could download the software from your site I have given you 2 stars. Your support services though would get no stars as they were not there for me”

Helpful Report

Posted 7 years ago

Hi Alan, You contacted us on a Sunday and we replied within 12 hours. You did not reply to our reply. If the issue was resolved by MS then there was no issue with the key. Kind Regards, Softwaregeeks

Posted 7 years ago

“While follow-up customer service was quick and polite, the advertising was not clear. I needed a Mac version of Office, did a Google search for "microsoft office Mac 2010" and followed the very first link that came up. Everything looked good, and there was nothing on the page to indicate it was not a product for Mac. Only after purchase did I receive links for a 32-bit or 64-bit install, which is of course for a Windows installation. Again, customer service was prompt and clear that there could be no refund or replacement. Thus two stars instead of one. My objection is there should be a clear description about compatibility on the product page, given that the page is configured such that it came up number 1 in the Google search. It is reasonable to assume that the top google hit for a specific search will be for the product that was searched for.”

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Posted 7 years ago

“Really poor webchat rude”

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Posted 7 years ago

“When I asked for advise I was treated in an off hand manner. The instructions provided did not show any illustrations. If something happened that was not on the instruction list no help was provided. I managed to sort the issues out by looking on the internet and solving the problems encountered. I wrongly believed software-geeks would know about the issues I experienced but they appear not to. It must be because no one is providing feedback or software-geeks are not listening either way it's very poor customer service. If they do know about the issues but just can't be bothered to help then that's bad too. I got help from the internet which provided illustrations and youtube videos. I found outlook was missing on windows 7, I had it with Vista, and automatic updates did not work but sorted that via the net too. Shame that software-geeks have no customer service, so grateful to those people on the net. I'm glad it is only software-geeks that make you rely on the net otherwise no one would buy anything on the internet. They have a very short sighted approach, but I guess I should have know that from the company logo. (Sorry just couldn't resist). Sense of humour still intact but patience worn.”

Helpful Report

Posted 7 years ago

Hi Roger, Thank you for taking the time to write a review. We apologise if you believe we came across in a "off hand manner". In response to your comments, I've taken a look at the 5 online chats you had with ourselves and you're only telling half of a story here. I found the following: You state that the instructions are inadequate and don't provide illustrations. We provide STEP-BY-STEP instructions on how to install Windows with each purchase, no step is missed. It's impossible for the instructions to be more detailed than what they are. You state that we "can't be bothered" to help, when in fact, we could state that you yourself "couldn't be bothered" to read the instructions you claim aren't helpful, since you completely ignored them and tried to do what you thought was correct, which wasn't. We pointed you in the right direction to get Windows installed. You yourself even came back to us to state that you now have Windows installed (after the 4 previous chats (2+ hours in total) providing you with the help you required, (because you didn't read the instructions)). You stated that there were drivers missing from your Windows 7 install, we advised that you would have to download any missing drivers from your machine manufacturer's website, since Windows 7 is 9 years old and doesn't contain every driver known to man. You state that "Outlook was missing on Windows 7, but was there on Vista" - Outlook is a COMPLETE seperate package to Windows. ANY installation of Windows does not contain Outlook or Microsoft Office. This is a seperate purchase completely, unrelated to Windows. We appreciate your comments and will take them on-board, but we feel that your review is worded very differently to what you actually done/what happened. We're sure you'd agree. Happy to talk and provide the your chat logs to you proving all of the above. Kind Regards, Mark Softwaregeeks

Posted 7 years ago

“I have bought lots of licences from you before and recommended you to several people who have bought licences. On this occasion the activation didn't work and I got a curt reply to activate by phone. As I wear hearing aids I had to get my 12 year old to speak to the Microsoft call centre over their rubbish ip phone system. We had 4 goes at it. So thank you software geeks for that experience, you've lost a loyal customer.”

Helpful Report

Posted 7 years ago

Hi Antony, We have no control over this. It's at Microsoft's discretion whether a license activates online, or requires phone activation. We didn't make the decision requiring you to activate per phone. There's also text service you can use which is stated at the beginning of the phone call, should you be hard of hearing. Whilst we understand where you're coming from, your complaint lies with Microsoft, rather than ourselves. Kind Regards, Softwaregeeks

Posted 7 years ago

“Did not work a waste of money.”

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Posted 7 years ago

HI Jonathan, We did not receive a reply to our email dated 30/03/2017. Windows Updates not working when attempting to upgrade to Windows 7 from Vista is caused by Windows Updates not working in Vista itself, on your local machine. We sent over links on how to repair Windows Updates so that you could upgrade. Why not reply to the email and obtain the help you require? Kind Regards, Softwaregeeks

Posted 7 years ago

“I was unable to use it. There is no telephone support, even the live chat is not avaiable when needed.”

Helpful Report

Posted 7 years ago

Hello Ananda, We do not advertise telephone support and do not claim to offer it before you purchase. The online chat facility is online Mon-Fri 9am-5pm. When exactly were you expecting it to be online outside of these hours? We see that you have failed to mention the support you received via email. Regards, Softwaregeeks

Posted 7 years ago

“The soft wear would not load upgrade Went through the first steps then said it would not load My be it should be Windows 7 home premium to up grade to What is your advice”

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Posted 7 years ago

Hello John, This is not a communication portal, nor is your review a reflection of our company. If you require technical assistance, please get in touch: https://softwaregeeks.co.uk/contact/ Regards, Softwaregeeks

Posted 7 years ago

“We purchased the wrong windows for what we wanted , the item was totally unused . We thought it was an internet download, NOT , something we would have to put on a memory card ect and then download. We are NOT internet geeks . Asked for a refund .....refused .”

Helpful Report

Posted 7 years ago

Dear Edward, As explained in numerous emails, you purchased a LICENSE key from ourselves. The software/download links are direct via Microsoft's website. We cannot disregard our returns policy and/or change the fact that you did not want to purchase a USB stick to install Windows from, this isn't something we have control over. You received a license key, download links and instructions. Regards, Softwaregeeks

Posted 7 years ago

“Process of downloading and installing software was too time consuming and complicated.”

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Posted 8 years ago

“I still haven't worked out how to download the office package I bought. I gave 1 star because it's cheap. Could someone please contact me and give me advice on how to download it? My email is angellpxt@yahoo.co.uk.”

Helpful Report

Posted 8 years ago

Hi Angela, Instructions and download links are sent automatically upon purchase. Why wouldn't you contact us if you required help, rather than leaving a negative review and asking us to contact you? That makes no sense. This is not a fair reflection of our company. You can get in touch with us by clicking on the contact page on our website. Regards, Softwaregeeks

Posted 8 years ago

“Not been able to try the software as the need has passed and the product key has not been received”

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Posted 8 years ago

Hi Ton, Your product key was automatically emailed to you upon purchase. The fact that the "need has passed" for you to use your purchase is in no way a reflection of Softwaregeeks and is your sole decision. Softwaregeeks

Posted 8 years ago

“Laptop would not recognise the software.”

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Posted 8 years ago

“Tried to follow instructions sent, but screen appearance differed from what was described. Tried calling for help only to be told you only communicate online. After several nights and numerous attempts I had to call in a computer consultant to download programme for me at an additional cost”

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Posted 8 years ago

Hi Chris, The software is direct from Microsoft. The instructions provided show screenshots within Windows setup. We do not offer phone support, nor claim to do so before you order, so we cannot miraculously provide phone support when you request. A computer consultant is not required to install Windows. Kind Regards, Softwaregeeks

Posted 8 years ago

“The Windows 7 key that I purchased won't activate.”

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Posted 8 years ago

Hi Matthew, We can see that you haven't tried contacting us to inform us that you're struggling activating. If you require help, please contact us via https://softwaregeeks.co.uk/contact/ Kind Regards, Softwaregeeks

Posted 8 years ago

“Could not download windows 10. Emailed asking for disc to be sent and asked a few questions about the install. The reply did not answer any of the questions I asked, only said they do not supply discs!”

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Posted 8 years ago

Dear Violet, You emailed stating that you were having issues with the download. We replied with the instructions and download links (direct from Microsoft) and heard nothing back. Now you leave a negative review. We do not sell Windows on disc, however we did not simply reply stating "we don't sell discs" as your insinuating. If you require help, why not reply to the email we sent? Kind Regards, Softwaregeeks

Posted 8 years ago

“The software supplied was specific to dell PC,as drivers for my HP PC would not download,rendering the £10 cost of your item a waste of money as I cannot use it.”

Helpful Report

Posted 8 years ago

HI Mike, There is no such thing as "windows 7 dell specific". Windows contains generic drivers for all computer brands. If you're missing a driver, you would simply download this from the HP website. Why not get in touch with us if you require assistance, rather than leaving a negative review? Kind Regards, Softwaregeeks

Posted 8 years ago

“Very slow download”

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Posted 8 years ago

Hi Mark, The downloads are direct from Microsoft's servers. Your download speed would depend on your local internet connection. Kind Regards, Softwaregeeks

Posted 8 years ago

“chatline isnt responsive for those quick decisions out of office hours”

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Posted 8 years ago

Hi Kay, Our online chat is online Mon-Fri 9am-6pm. Kind Regards, Softwaregeeks

Posted 8 years ago

“found difficulty in billing system expected you send a disc for windows 10 My e mails have not been answered”

Helpful Report

Posted 8 years ago

Hi Roger, We offer Paypal and Sagepay as payment options. We cannot change their process, we have no control over that. We also do not sell physical copies of DVD's. Instructions and download links were emailed to you. We haven't received any emails that we haven't replied to you from. Please get in touch if you still require any assistance. Kind Regards, Softwaregeeks

Posted 8 years ago

Office-365 is rated 4.6 based on 4,806 reviews