SocksFox Reviews

Name: SocksFox
Address: Tall Trees, Beach Lane, Gosberton Risegate, Spalding, Lincolnshire
Rating: 4.77

4.8 Rating 819 Reviews

96 %

of reviewers recommend SocksFox

Company Reviews

Metrics

Info

4.8

Based on 819 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About SocksFox:

Top European brand finest quality socks, underwear and accessories for business, leisure and sport. When only the best in comfort, materials & design will do. We offer the widest range of Falke products in the UK. Other brands include Hanro, Zimmerli, Mey, Pantherella, Bresciani, Burlington, Marcoliani, Dore Dore, Scot-Nichol, Rohner, Schiesser and Corgi.

An independent family run business established in 2004, we are based in the picturesque flat fens of Lincolnshire in the UK. At SocksFox we aim to offer our customers a shopping experience where you can buy the top quality brands that you know and trust, whilst offering you a level of individual customer service and product knowledge that as a smaller, highly specialised company we can provide.

The brands we offer have been selected because they use only the very best materials and are beautifully constructed to create the most comfortable garment possible. We have also chosen brands that complement one another to offer a wide range of socks, underwear, nightwear and sportswear for men, women and children, that you can wear whatever the occasion, be it at home, at work or at play.

Visit Website

Phone:

01775 761 045

Email:

suppliers@socksfox.com

Location:

Tall Trees, Beach Lane,
Gosberton Risegate,
Spalding
Lincolnshire
PE11 4JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, delivery took ages, then wrong item arrived, just days before Christmas and they expected me to then cover cost of return postage for a refund as they had sold out leaving me with no gift for my father. Will stick to Selfridges in the future and won’t be using a second rate company like this.”

Helpful Report

We received this order on 17th December, shipped it the next day and it was delivered on 22nd which including a weekend and for pre-Christmas we thought was harsh to say delivery took ages. Unfortunately the customer did receive the wrong item for which we were very apologetic especially with the item being a Christmas present. The box containing the item ordered was checked by us when packed and it had the correct style name and number on it. The manufacturer had unfortunately put inside the box the incorrect item, we trust our manufacturer to get this right. We did not have the correct item in stock and the manufacturer was already on holiday for Christmas. Our returns policy is clear, that for ALL returns the cost of sending the item back to us has to be paid upfront by the customer. We tried explaining by phone and email that return postage will be refunded for damaged, faulty items or if we have made an error and we explained that once we had the item back with us, we would provide a speedy refund for the item and postage. We explained that as a business we have this policy in place, as many businesses do, as not all people are honest and paying for postage and/or paying refunds upfront is open to abuse. We received the item back on the 23rd and refunded the customer the next day. We appreciate the customer was not at fault in this situation, unfortunately she could not appreciate why we wouldn’t pay for return postage and provide a full refund before we had received the goods back on her word alone. Thankfully situations like this hardly ever happen, mistakes can be made but they can also be used by the dishonest to take advantage of so safeguards have to be put in place.

“Great products; excellent service!”

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“Godt produkt”

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“Great socks--durable, comfortable, and beautiful--and great service from Socksfox! Got my order on time and at a great price. Highly recommended.”

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“Premium products, competitive prices, and a reliable, consistent and professional service. Perfect!”

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“The orders have turned up on time. If there is a delay we have been kept informed. The products have been fine”

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“Socks fox have a fabulous range of underwear which is extremely good quality. I have ordered twice and will order again . They are also lovely when you speak to them on the phone. A truly great discovery.”

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“it was perfect”

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“I have been buying sports socks and undies from Socksfox for many years. Excellent service, always prompt, always great quality.”

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“Quick and accurate. Up to date stock information. I am kept informed If waiting for stock. Always friendly and helpful.”