Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.05

4.1 Rating 313 Reviews

74 %

of reviewers recommend Snuz

4.1

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order delivery promptly and carefully”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! We pride ourselves on the products that we offer and it is great to hear your feedback. We hope you continue to enjoy using our products! Best wishes, Snuz CE Team.

Posted 2 years ago

“Great company and great mattress! We accidentally ordered the wrong mattress size and they were super helpful on the phone and arranged free collection of it the next day. We have since bought the correct mattress and the baby has slept very well on it. Would happily order from Snuz again.”

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Posted 2 years ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“A little bit expensive but pleased with product would have liked it slightly thicker”

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Posted 2 years ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy! I will be sure to pass your feedback on to the relevant department to be reviewed. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Postage has taken ages, weeks longer than expected. Still waiting for parcel now.”

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Posted 2 years ago

Hi Victoria, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Product not received”

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Posted 2 years ago

Hi Jeanene, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Easy to use website, fast delivery. Not used items yet as they are a present for my daughter in law.”

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Posted 2 years ago

Hi Sandra, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“All the Snüz products I've bought so far are lovely quality, well designed, and all look lovely in the bedroom.”

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Posted 2 years ago

Hi Emily, Thank you for taking the time to leave us a review. We pride ourselves on our products and service and it is great to hear that you are happy with your Snuz items. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Great product, bought for my friends baby, that’s T is the perfect gift”

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Posted 2 years ago

“Very good quality and quick delivery”

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Posted 2 years ago

Hi Anna, Thank you so much for taking the time to review your experience, it really does mean a lot to us! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team. Best wishes, Snuz CE Team.

Posted 2 years ago

“This review is for Snuz online ordering system. I placed an order on the 30th October, and paid on that day. Today is 15th Nov, so over two weeks since order date. I received this link for survey, they know I bought stuff, they took the money BUT I have heard nothing else from the company- no order confirmation, no shipping details, let alone tracking. I have no idea what has happened to my order. I can't even contact customer service as there is no email address. This was international shipment to US, calling is really not an option. Snuz, really it can't be that difficult to have automatic order confirmation, fulfillment sent to customer- all other companies do it! And you claim to ship internationally and are open to international business, you can't just have a UK customer service number- how hard is it to have email for customer service? I order from Boden, Joules all the time with no problems, this has been a special experience. Extremely disappointed and unless I hear from you guys shortly, I will be reaching out to my credit card company for payment refund. Pratigya P.s- I also contacted your customer service via your online form.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your experience with Snuz. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution as soon as possible. Best wishes, Snuz

Posted 2 years ago

“Excellent product”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on our products and service and it is great to hear about your experience with us. Best wishes, Snuz CE Team.

Posted 2 years ago

“I can’t believe that this people send me an email asking for a review when they have flagged my payment twice…. I have lost money and time trying to buy in snuz.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you are experiencing an issue with your payment. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Excellent product, superb service . Arrived within 24hrs of order. Spot on all round . Can’t fault product or service .”

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Posted 2 years ago

Hi Tim, Thank you so much for taking the time to leave a review, it's really appreciated! I'm so glad to hear that you're pleased with the service you've received as well as your product, it really does make us happy when our customers are happy! Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Amazing products”

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Posted 2 years ago

Hi Zita, Thank you for taking the time to leave a review, it really means a lot to us! I'm so glad to hear that you're pleased with the products you've received, we do pride ourselves on the quality of our products and I'll be sure to feed this back to the relevant teams. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“great service and super fast international delivery, thank you!”

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Posted 2 years ago

Hi Zuzanna, Thank you for taking the time to leave a review, we really appreciate it! I'm so glad to hear that you're happy with the service you've received, this is something we take pride in so I'll be sure to pass your feedback onto the relevant teams! Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Purchased a sleep cloud as a gift which was delivered quickly but I can't assess the quality or how well it works as it hasn't yet been given. Everything crossed it does what it says!”

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Posted 2 years ago

Hi Kate, Thank you for taking the time to leave a review, it's really appreciated! We're so glad to hear that you're happy with the service you've received when waiting for your product, this is something we pride ourselves on. Fingers crossed everything works as it should, but so you're aware, if there is anything we can help with, please contact our support team on direct@snuz.co.uk Best wishes, Snuz CE Team.

Posted 2 years ago

“The Snuz sleeping bags are out go-to. Would 100% recommend.”

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Posted 2 years ago

Hi Andra, Thank you so much for taking the time to leave a review for your product. We're so glad to hear that you're loving our SnuzPouches, they're a great product! Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Arrived really quickly, well packed and the instructions made it very straight forward and easy to out together! Great product!”

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Posted 2 years ago

Hi Eloise, Thanks for taking the time to leave a review, it's very much appreciated! We're so glad to hear that you're pleased with the service you've received, as well as the product itself and how simple it was to assemble. Your feedback will be passed onto the relevant teams so they're aware of how great of a job they're doing! Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Arrived very quickly with minimal assembly required. Looks super smart while we wait for our baby to arrive.”

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Posted 2 years ago

Hi Amy, Thank you for taking the time to leave a review, it's appreciated! We're so glad to hear that you're happy with the service you've received, as well as your product. We can't wait for you and little one to start enjoying it. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Fantastic service, ordered Friday morning and received Saturday afternoon.”

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Posted 2 years ago

Hi Lisa, Thank you for taking the time to leave a review, it's really appreciated! We're so glad to hear that you're pleased with the service you've received, this is something we pride ourselves on so it really does mean a lot. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

Snuz is rated 4.1 based on 313 reviews